Momentum Metropolitan Holdings, formerly MMI Holdings, is a South African-based financial services group was established on 1 Dec 2010, through the merger of Metropolitan and Momentum. We are specialists in long and short-term insurance, asset management, savings, investments, healthcare administration, health risk management, employee benefits and reward...
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Role Purpose
- Deliver professional service to clients through various servicing channels (inbound calls, emails, walk-in interactions etc.), responding to their needs, concerns and complaints within agreed Service Level Agreements and legislative and compliance requirements.
Requirements
- Matric or equivalent
- Business related qualification
- Product training
- Proficient in English and another official South African language (e.g. Afrikaans, Zulu, Xhosa etc.) (preferred)
- MS Office Suite (Word, Excel)
- Business Area-specific products and procedures (preferred)
- 2 - 3 Years' experience in a call centre or client service environment with proven knowledge of customer service principles and practices
- Exposure to the insurance industry (preferred)
Duties & Responsibilities
INTERNAL PROCESS
- Engage with clients and/or intermediaries in a professional manner to resolve all client queries within the Service Level Agreement and quality standards.
- Take ownership of complaints and ensure they are resolved timeously and effectively.
- Provide clients with the relevant information and documentation as required in line with policy guidelines.
- Capture and update client information on relevant system/s, based on data received from the client.
- Accurately complete all administrative and reporting requirements within agreed timeframes.
- Adhere to legislative / compliance requirements in the service process.
- Identify and report process and system failures and enhancements to improve client experience.
CLIENT
- Investigate client queries within the agreed service level and ensure that client receives timeous feedback.
- Escalate client queries to the relevant department or stakeholder.
- Provide accurate information and advice to clients and stakeholders in order to ensure that the client receives the appropriate after sales services.
- Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets.
- Provide authoritative, expertise and advice to clients and stakeholders.
- Build and maintain relationships with clients and internal and external stakeholders.
- Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed.
- Make recommendations to improve client service and fair treatment of clients within area of responsibility.
- Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
PEOPLE
- Develop and maintain productive and collaborative working relationships with peers and stakeholders.
- Positively influence and participate in change initiatives.
- Continuously develop own expertise in terms of professional, industry and legislation knowledge.
- Contribute to continuous innovation through the development, sharing and implementation of new ideas.
- Take ownership for driving career development.
FINANCE
- Contribute to the financial planning process within area.
- Identify opportunities to enhance cost effectiveness and increase operational efficiency.
- Manage financial and other company resources under your control with due respect.
- Provide input into the risk identification processes and communicate recommendations in the appropriate forum
Competencies
- Examining Information
- Articulating Information
- Upholding Standards
- Documenting Facts
- Showing Compisure
- Taking Action
- Establishing Rapport
- Meeting Timescales
Closing Date
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Role Purpose
- Drive effective and innovative brand, strategic marketing, public relations and communication strategies that will create brand awareness, to consideration and to conversion in order to ensure profitable growth and sustainability aligned to the strategic business objectives of Guardrisk.
Requirements
- Post-graduate degree in Business Management, Marketing or Behavioural Sciences
- Minimum 10 years strategic marketing experience
- Minium of 7 years leadership experience on a senior level
- Experience within the financial services industry will be advantageous
- Sound experience of B2B2C, B2C and or B2B brand and marketing strategies
- Knowledge of the Emerging Market landscape
- Competence in digital marketing strategy, business development, corporate communication, marketing analytics and metrics
Duties & Responsibilities
Responsibilities, work outputs and individual Contribution:
- Design and lead the implementation of the Guardrisk brand and marketing strategies to drive the business agenda in line with branding and marketing architecture to deliver initiatives that are compelling, relevant and deliver a consistent message within the corporate, the distribution channel and the market segment context.
- Provide strategic direction and execution of marketing relevant to the Guardrisk brand in order to deliver targeted strategies that align to specific market understanding of the value proposition and enhance the focus on business development and maximising sales opportunities.
- Design, develop and sustain a holistic Public Relations strategy for Guardrisk ensuring visibility, brand-building and thought leadership.
- Partner with Momentum Group marketing on relevant sponsorship events and Corporate Social investment.
- Provide a clear and consistent Marketing partner value proposition that is aligned to and forms an integral part of the strategic intent of the business.
- Partner with business and monitor competitiveness of products, services and marketing activities and channel these insights into the optimisation of marketing initiatives.
- Drive the development of integrated marketing strategies and campaigns that maximises the effectiveness of the sales force and business development activities.
- Drive the development and measurement of marketing metrics that enable effective decision making around revenue growth, market share, marketing intelligence and profitability.
- Develop and implement tactical plans to operationalise the marketing strategy for Guardrisk to achieve business objectives.
- Drive the use of the latest technology and mechanisms to effectively deliver marketing messaging to target audiences, including mobile, video, and social media etc.
- Develop and utilise measurements of impact to eliminate inefficiencies and enable effective decision making around revenue growth, market share, marketing intelligence and profitability.
- Build strong relationships with the brand and marketing community across the Group. Effective leveraging of Momentum Group Marketing capabilities in delivering on the Guardrisk brand and marketing strategy.
CLIENT
- Build and maintain relationships with all stakeholders that promote cross delivery solutions to build the Guardrisk brand in the Industry.
- Contribute to sustaining a competitive edge through external networking and benchmarking and representation on related forums.
- Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service
PEOPLE
- Create a positive work climate and culture to energise employees, give meaning to work, minimise work disruption and maximise employee productivity.
- Demonstrate exemplary leadership behaviour, through personal involvement, commitment and dedication in support of organisational values.
- Select and recruit suitably qualified talent in line with Employment Equity principles and Guardrisk behaviours.
- Drive a culture that guides and directs best practice, fostering an environment of continuous learning, improvement and cohesiveness.
FINANCE
- Optimally utilise the budget for area, including the authorisation of expenditures and implementation of financial regulations.
- Develop and manage budgets for marketing initiatives, events, and CSI projects, optimising resource allocation for maximum return on investment.
- Manage high risk and problematic financial issues in area of accountability and contribute to the development of policy.
- Identify solutions to enhance cost effectiveness and increase operational efficiency.
- Implement and manage financial risk methodologies, techniques and systems and use to monitor and report on financial activities.
- Implement risk management, governance and compliance policies in own practice area, to identify and manage governance and risk exposure liability.
Competencies
- Business Acumen
- Interpreting data
- Developing strategies
- Empowering individuals
- Providing insights
- Articulating information
- Exploring possibilities
- Making decisions
Closing Date
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Role Purpose
- To assist with the development and management of a best practice framework in support of the human capital and people practices strategy for the Rewards function within the Group.
Requirements
- Post-graduate degree in Finance, Human Resources or related field.
- Remuneration Professional certification (preferred).
- Experience and/or exposure to sales remuneration in financial services.
- 8-10 years Reward experience, preferably within the financial services industry.
- 3-5 years leadership experience.
Duties & Responsibilities
- Design and develop Total Reward strategies and solutions that enable business objectives as well as the Group’s Employee Value Proposition.
- Develop and drive the implementation of total reward strategies in the areas of remuneration, benefits, and incentive plans, ensuring market competitiveness and alignment with the Momentum Group People Strategy, as well as a holistic employee experience.
- Ensure total reward policies and practices are aligned with business objectives and are compliant with applicable laws and regulations.
- Work together with Group CEO, CFO, Group Exco and Group Remuneration Committee to develop and drive the implementation of consistent and equitable remuneration plans, incentive structures and programs to support business objectives.
- Design and maintain best practice and competitive employee benefit offerings that enables a holistic employee experience and unique Employee Value Proposition for Momentum Group.
- Provide thought leadership on remuneration and employee benefit initiatives and trends.
- Participate in external remuneration surveys and manage the equitable internal and external benchmarking practice across Momentum Group.
- Partner in the development and approval of a Group sales remuneration strategy and policy.
- Develop a comprehensive understanding of the organisation’s current sales remuneration structures, policies, practices and governance.
- Design or enhance total reward programs for Momentum Group’s international businesses ensuring competitiveness and compliance within the relevant geographical areas.
- Continuously evaluate the Total Reward service offering for external competitiveness, internal equity, and legal compliance and re-align where necessary.
- Create platforms and forums that enable robust governance of Total Reward decisions within Momentum Group that align with best practice and legislative requirements.
- Oversee contracts and manage relationships with Total Reward Consultants in line with preferential procurement principles.
- Align and integrate the Total Reward solutions with other Human Capital practices.
- Drive the effective communication around remuneration and benefits, incentive plans and other Total Reward Solutions.
- Guide and advise business leaders and Human Capital teams on Total Reward solutions.
- Utilising data analytics, analyse internal Total Reward practices and leverage Total Rewards trends to propose new solutions to address gaps and challenges.
- Deliver relevant Total Reward reports and insights to senior management forums and committees.
- Ensure that remuneration programs are consistently designed, communicated, and administered in compliance with company policies.
- Drive a client centric environment that focuses on best practice service delivery
- Contribute to sustaining a competitive edge through external networking and benchmarking and representation on related forums.
- Define fair and innovative client service practices which build rewarding relationships and allow the team to provide exceptional service.
- Demonstrate exemplary leadership behavior through personal involvement, commitment and dedication in support of the six cultural behaviour themes.
- Create a high-trust, high-performance environment where excellence is the norm and aligned with business impact, collaboration and partnership building.
- Provide authoritative expertise and advice to internal stakeholders.
- Build and maintain relationships with internal and external stakeholders.
- Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
- Effectively lead the team
- Create a positive work climate and culture to energise employees, give meaning to work, minimise work disruption and maximise employee productivity.
- Demonstrate exemplary leadership behaviour, through personal involvement, commitment and dedication in support of our culture behaviours.
- Select and recruit suitably qualified talent in line with Employment Equity principles as well as Momentum Group’s culture behaviours.
- Drive a culture that guides and directs best practice, fostering an environment of continuous learning, improvement and cohesiveness.
- Drive a culture that makes our purpose real, enables a significant behavioural shift, and supports execution of the Impact strategy.
- Enable a culture where there is continuous learning and growth, and where information regarding successes, challenges, trends and ideas are actively shared between team members.
- Execute effective workforce planning practices to ensure that staffing requirements are accurately forecasted.
- Identify employee growth and development needs and schedule interventions to enable ongoing development, training and personal growth.
- Effectively manage performance within the team in order to ensure business objectives are achieved.
- Encourage innovation, change agility and collaboration within the team.
- Manage budget and implement sound financial controls
- Control the budget for the remuneration and benefits team, including the authorisation of expenditures and implementation of financial controls.
- Develop an annual & longer-term resource plan and secure capacity to achieve divisional objectives consistent with long term strategic plan.
- Manage high risk and problematic financial issues in your area of accountability and contribute to the development of policy.
- Identify solutions to enhance cost effectiveness and increase operational efficiency.
- Implement and manage financial risk methodologies, techniques and systems and use to monitor and report on financial activities.
- Implement risk management, governance and compliance policies in own practice area, to identify and manage governance and risk exposure liability.
- Investigate reported wilful acts of non-compliance to organisation policy and practice and report on findings.
- Manage the General Staff incentive provision process across the Group and contribute to the management incentive schemes IFRS2 provisions process.
Competencies
- Business Acumen: Understands how the business operates, what the key issues and risks are that drives business success; and how they impact on the commercial viability of potential ventures and the profitability of the Group.
- Client/Stakeholder Commitment: Anticipates, meets and exceeds client’s needs by creating long lasting relationships that support the client value proposition, supports their financial wellness and ensures client centricity.
- Drive for Results: Drive a sense of urgency, focus, accountability, agility and execution to deliver business results.
- Leads Change and Innovation: Actively leads change, does what is right for the business and drives continuous improvement through innovation.
- Strategic Thinking: Creates competitive and breakthrough strategies to drive short term profitability and long-term business growth and shareholder value.
- Collaboration: Prioritises the business interests of Momentum Group and invests in the success of the group by aligning efforts across divisions.
- Impact and Influence: Persuades, convinces, influences and inspires others, both within the Momentum Group and externally to win support, loyalty and gain commitment to the purpose of Momentum Group.
- Initiate and lead strategic initiatives to implement Total Reward Strategies: Align the total reward strategy to the Group People strategy to drive talent attraction, retention and business performance.
Closing Date
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Role Purpose
- Develop and implement a fit for purpose Digital, Data and Technology strategy, target operating model and processes that enable business growth and development.
- The focus is on the implementation of a robust, innovative and integrated digital, data and technology strategy that manages service delivery and governance in a manner that ensures the business has the best available digital, data and technology solutions to meet its objectives.
Requirements
- Post graduate degree in Business, Data, Digital Transformation, Information Technology, Computer Science, Digital Strategy or related field of study
- 15 years’ experience managing complex technology solutions, digital and process improvement
- 10 years’ experience within an insurance or financial services environment
- 15 years’ experience in managing and leading a digital and technology team
- Proven track record of leading and executing successful digital transformation projects
- Sound experience of data optimisation, agile methodology, technology architecture, integrating systems and providing technology services to multiple business partners
- Experience with migrations of large books of business
- Experience with implementing different Technology, Data and Digital operating models
- Experience in setting up start-ups in complex organizations are an added advantage.
Duties & Responsibilities
Responsibilities, work outputs and individual Contribution:
- Develop and oversee the digital, data and technology strategy for Guardrisk in line with digital transformation principles, data transformation principles, technology principles and business strategies to achieve the business objectives.
- Provide strategic direction to the business and the teams to drive the digital transformation agenda of the business, delivering fit-for-purpose and future-fit solutions.
- Identify new tools – AI, machine learning, digital, CRM, predictive analytics – that can support, enhance and improve solutions and products across the various business areas.
- Drive the implementation of the digital strategy, data strategy, technology architecture, technology service offering and related operating model that enables business growth and development aligned to the business strategy.
- Drive the effective realisation of data use cases with business, to ensure business strategy outcomes are delivered.
- Ensure effective decision-making on strategic digital, data and technology matters, by considering matters with the full value chain in mind, considering multiple perspectives and providing strategic guidance and solutions that direct the business in a way that does not compromise the integrity of the digital ecosystem.
- Drive the implementation of an integrated digital approach that supports the business’ long-term strategy.
- Identify opportunities to leverage digital technology enablers to optimise business performance and increase efficiencies.
- Measure ROI on digital initiatives, fine-tuning approaches as needed to ensure we’re investing in the right tools and resources.
- Accountable for the identification of new and emerging hardware, software and communication technologies, products, methods and techniques and the assessment of their relevance and potential value to the business.
- In collaboration with business leaders, determine and investigate fit-for-purpose technology hardware and software requirements that will enable optimal business performance.
- Accountable for the compliance to technology strategy, architectural frameworks and agreed technical principles for all solutions and platforms developed and maintained for the business.
- Oversee the prioritisation, management, and quality of system development.
- Fostering a digital, data and technology strategy that ensures data privacy rules and data security are at its core.
- Design customer-facing self-service solutions that bridge the gap between legacy systems and modern technologies.
- Lead the modernizing of legacy applications, through re-platforming, refactoring, or digital engagement including data migration, reduce technical debt and enhance system performance.
- Deploy and scale end-to-end cloud technology to accelerate digital projects with minimal impact on corporate operations.
CLIENT
- Build and maintain effective business relationships with all key stakeholders through regular interactions, fostering strong partnerships and collaboration across the organisation.
- Stay updated on trends, legislation, and best practices in the Digital space ensuring compliance with current and effective practices that support business needs.
- Assess Digital, Data & Technology service delivery through regular interactions with stakeholders, evaluating effectiveness, and identifying areas for improvement to enhance service delivery and stakeholder satisfaction.
- Build and maintain relationships with clients and stakeholders that promote cross delivery practice solutions.
- Contribute to sustaining a competitive edge through external networking and benchmarking and representation on related forums.
- Provide authoritative, expertise and advice to clients and stakeholders.
PEOPLE
- Drive an enabling culture that fosters inclusivity, entrepreneurial thinking and prioritising the human experience for Guardrisk.
- Promote a culture that enables agile and embraces experimentation, learning, and innovation while promoting continuous improvement.
- Champion an enabling culture that focuses on the employee experience as the most promising competitive advantage the organisation can create, ensuring that all initiatives contribute to cultivating high engagement and performance to achieve the organisations’ purpose and strategy.
- Provide expert advice and guidance on technology, data and digital solutions to effectively support the business and manage risk, ensuring informed, compliant, and goal-aligned solutions.
- Demonstrate exemplary leadership behaviour, through personal involvement, commitment, and dedication in support of organisational values.
- Select and recruit suitably qualified talent in line with Employment Equity principles and Guardrisk behaviours
- Lead by example by being an advocate for change and highlighting its benefits for important stakeholders and employees.
FINANCE
- Effectively manage the Business area budget, aligning it with the business and Digital strategy to ensure optimal utilisation of resources and support strategic objectives.
- Optimally utilise the budget for area, including the authorisation of expenditures and implementation of financial regulations.
- Manage high risk and problematic financial issues in area of accountability and contribute to the development of policy.
- Identify solutions to enhance cost effectiveness and increase operational efficiency.
- Implement and manage financial risk methodologies, techniques and systems and use to monitor and report on financial activities.
- Enhance an technology and data financial management framework that ensures data and technology portfolio investments are in line with business goals and supports a regular communication of the value to the business.
Competencies
- Commercial thinking, Business Acumen and Data analytics mindset
- Client/ stakeholder management
- Drive for results
- Strategic thinking and developing strategy
- Decision making
- Leadership impact and influence
- Leading change and innovation
Closing Date
go to method of application »
Role Purpose
- Deliver professional service to clients through various servicing channels (inbound calls, emails, walk-in interactions etc.), responding to their needs, concerns and complaints within agreed Service Level Agreements and legislative and compliance requirements.
Requirements
- Matric or equivalent
- Business related qualification
- Product training
- Proficient in English and another official South African language (e.g. Afrikaans, Zulu, Xhosa etc.) (preferred)
- MS Office Suite (Word, Excel)
- Business Area-specific products and procedures (preferred)
- 2 - 3 Years' experience in a call centre or client service environment with proven knowledge of customer service principles and practices
- Exposure to the insurance industry (preferred)
Duties & Responsibilities
INTERNAL PROCESS
- Engage with clients and/or intermediaries in a professional manner to resolve all client queries within the Service Level Agreement and quality standards.
- Take ownership of complaints and ensure they are resolved timeously and effectively.
- Provide clients with the relevant information and documentation as required in line with policy guidelines.
- Capture and update client information on relevant system/s, based on data received from the client.
- Accurately complete all administrative and reporting requirements within agreed timeframes.
- Adhere to legislative / compliance requirements in the service process.
- Identify and report process and system failures and enhancements to improve client experience.
CLIENT
- Investigate client queries within the agreed service level and ensure that client receives timeous feedback.
- Escalate client queries to the relevant department or stakeholder.
- Provide accurate information and advice to clients and stakeholders in order to ensure that the client receives the appropriate after sales services.
- Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets.
- Provide authoritative, expertise and advice to clients and stakeholders.
- Build and maintain relationships with clients and internal and external stakeholders.
- Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed.
- Make recommendations to improve client service and fair treatment of clients within area of responsibility.
- Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
PEOPLE
- Develop and maintain productive and collaborative working relationships with peers and stakeholders.
- Positively influence and participate in change initiatives.
- Continuously develop own expertise in terms of professional, industry and legislation knowledge.
- Contribute to continuous innovation through the development, sharing and implementation of new ideas.
- Take ownership for driving career development.
FINANCE
- Contribute to the financial planning process within area.
- Identify opportunities to enhance cost effectiveness and increase operational efficiency.
- Manage financial and other company resources under your control with due respect.
- Provide input into the risk identification processes and communicate recommendations in the appropriate forum.
Competencies
- Examining Information
- Articulating Information
- Upholding Standards
- Documenting Facts
- Showing Compisure
- Taking Action
- Establishing Rapport
- Meeting Timescales
Closing Date
go to method of application »
Role Purpose
- This is a key role in ensuring Momentum Group lives up to its purpose of building and protecting our clients’ financial dreams. The Service Specialist plays a vital role in bringing this to life by offering caring, efficient, and high-quality service.
- Being there for our clients – whether they are direct clients, advisers, or adviser assistants – and making sure their queries and concerns are resolved with understanding and care, the first time around.
Requirements
Education:
- Grade 12 or equivalent (with Mathematics and/or Accounting).
Experience:
- Minimum 2–3 years’ experience in the Investment, Insurance, or Financial Services industry.
- Strong background in administration and client servicing.
- Knowledge of Momentum Investments products, systems, processes, and procedures advantageous.
- Advanced computer literacy with ability to navigate dual screens and type efficiently.
- Knowledge of digital tools, system troubleshooting, and issue resolution.
- Familiarity with compliance frameworks and legislation within the financial services industry.
Duties & Responsibilities
Client Orientation
- Handle incoming calls, emails, and transactions that are easily finalised from clients.
- Provide accurate information on products, services, and processes.
- Resolve client complaints and escalate where necessary to relevant stakeholders.
- Apply the HEAT methodology (Hear them out, Empathise, Apologise, Take ownership), with every interaction.
- Identify recurring client pain points and take ownership in resolving them.
- Suggest solutions to improve client experience and service excellence.
- Adhere to security and privacy protocols, consistently when dealing with client information.
Client Communication
- Use professional business language (no slang).
- Communicate precisely, avoiding jargon, and provide clear timelines.
- Close the communication loop to ensure client queries are resolved.
- Demonstrate excellent verbal and written communication skills.
Collaboration with Teams
- Work with other service teams to enhance overall client satisfaction.
- Collaborate with technical teams to troubleshoot issues and provide system feedback.
- Share insights and trends on interactions to identify trends
- Contribute to qualitative way of work by identifying and reporting errors or inconsistencies- to improve on client satisfaction.
Performance and Monitoring Trends
- Support management and report system errors (e.g., Vitel issues, CCF errors) and log Jiras where required.
- Adhere to all the key performance indicators( productivity, rework rate, SLA etc.) for the role.
Training & Knowledge Sharing
- Share best practices and insights with colleagues.
- Utilise knowledge Owl to ensure knowledge retention.
Competencies
Critical Thinking & Problem-Solving
- Analyse complex queries, take ownership in acknowledging the matter- where necessary refer to the relevant stakeholders for further assistance.
- Identify recurring calls for the similar matters and take ownership to resolve matters.
Attention to Detail & Accuracy
- Maintain meticulous standards when dealing with calls, emails and transactions(chats).
- Every interaction needs to be dealt with the same level of consistency, embedding our values of we are obsessed with how we make our clients feel.
- The quality of our work needs to accurate and adhere to our standard work rules and processes.
Adaptability to Technology
- Confident in using digital platforms and software.
- Quick to learn new systems and tools.
Industry & Process Knowledge
- Familiarity with investment, insurance, and financial services processes.
- Understanding of relevant legislation and terminology (POPIA, GDPR, TCF, FICAA, KYC, AML, FATCA, CRS, GTR, FAIS).
Time Management & Organisation
- Be open to shift work (08:00-17:00pm) shift rotation.
- Ability to manage multiple systems at a time.
- Timekeeping is essential- be at your workstation at least 5 minutes before your shift starts to check all your systems.
Closing Date
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Role Purpose
- To provide independent review and validation of actuarial assumptions, IFRS 17 and SAM basis setting, Prophet and ResQ model development for both IFRS 17 and SAM and other ad-hoc activities across the first-line Balance Sheet Management functions.
Requirements
Qualifications
- Fellow of the Actuarial Society of South Africa (with Life Fellowship preferable)
- Preferable – Life practicing certificate
Experience
- Minimum 10 years post-qualification actuarial experience, with at least 5 years in a senior validation, modelling, or assumption governance role.
Knowledge
- Advanced understanding of Life valuations across both IFRS 17 and SAM
- Core Prophet model development capability
- Advanced understanding of IFRS 17 and SAM standards
- Advanced understanding of financial reinsurance mechanics
Duties & Responsibilities
Responsibilities, work outputs and individual contribution
- Assumption and Model Reviews
- Prepare assumption review and model development review workplans
- Review actuarial assumptions (e.g., Lapses, Mortality, Expenses etc.) used in long contract boundary models
- Review and pressure test contract boundary assumptions across both IFRS 17 and SAM.
Modelling and Validation
- Review and validate gross and financial reinsurance Prophet modelling and associated output (existing and new models) on a SAM and IFRS 17 basis, including ORSA projections
- Review IBNR triangulation
Results and Reporting
- Provide high-level review of IFRS 17 and SAM Annual results
- Document and communicate output of reviews and validations to Balance Sheet Management Functions and broader stakeholders
Governance & Oversight
- Work with outsourced Head of Actuarial Function to provide comfort on validations performed and output thereof, feeding into Head of Actuarial Function review processes.
Competencies
- Developing Strategies: Are comfortable leading people; coordinates and directs groups; seeks to control things.
- Examining information: Analyses and processes information; asks probing questions; strives to find solutions to problems.
- Interpreting Data: Interprets data rationally by quantifying issues; applies technology as a means to evaluating data; evaluates information objectively
- Providing Insights: Is focused on continuously improving things; provides insights by identifying key issues; makes intuitive judgements.
Closing Date
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Role Purpose
- Responsible for designing, developing, and maintaining business intelligence solutions that transform data into actionable insights, utilizing advanced Power BI features and best practices.
Requirements
- Experience: Minimum 5 year’s experience in Power BI development
- Technical Proficiency: Strong expertise in Power BI, Power Apps, DAX, SQL, and data modelling principles.
- Analytical Skills: Excellent problem solving, analytical and communication skills, with the ability to convey complex data insights to non-technical audiences
- Soft Skills: Need to demonstrate strong attention to detail, adaptability in a rapidly changing environment, effective collaboration across cross-functional teams, and a commitment to continuous learning and professional development.
- Education: A degree in computer science, information systems, data analytics, or a relevant field; Power BI certification is advantageous.
Duties & Responsibilities
- Develop and maintain BI solutions: Design and develop advanced Power BI dashboards and reporting, ensuring they meet complex business requirements.
- Support and develop the Power BI strategy: by implementing leading-practice standards, ensuring alignment with the analytics strategy, and contributing to the BI roadmap planning.
- Support data governance processes through application of Power BI security frameworks, management of shared datasets, and reuse of core models to reduce unmanaged report growth and system design discipline.
- Data Modelling: Implement robust data models.
- Performance optimization: Optimize Power BI performance through efficient data modelling and shaping, report design, and use of automated testing (DAX Studio, Performance Analyzer, Power Query, M language)
- Collaboration with stakeholders: Work closely with business stakeholders to gather requirements and translate them into technical specifications.
- Mentorship: Provide technical leadership and mentorship, establishing best practices for Power BI development and deployment.
- Stay Updated: Keep abreast of the latest Power BI features and industry trends to continuously improve BI solutions.
Competencies
- Business AcumenCustomer/ Stakeholder CommitmentDrive for ResultsLeads Change and InnovationCollaborationImpact and InfluenceSelf-Awareness and InsightDiversity and Inclusiveness
Closing Date
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Role Purpose
- To partner and collaborate with senior leaders on aligning human capital practices with business objectives, whilst leading a team of human capital professionals to drive organisational success.
Requirements
Experience
- 5 – 8 years’ experience as a Human Capital Business Partner or Human Capital Advisory and or equivalent relevant experience.
- 2 – 3 years’ management/leadership experience.
- Specific licensing or registration
- Demonstrated experience in transitional organisational development/ strategic human capital/resource management (Desirable).
- Registered Psychometrist, independent practice with the Health Professions Council of South Africa (HPCSA) (Desirable)
- Registered member with South African Board for People Practices (SABPP) (Desirable)
- Registered Psychologist with the Health Professions Council of South Africa (HPCSA) (Desirable)
Skills
- Strategic human resources planning skills
- HR management skills
- HR consulting skills
- Human resources management systems - HRMS skills (PeopleSoft)
- Business acumen skills
- Communication skills (written and verbal)
Knowledge
- Human capital/resources and labour relations processes, principles, practices, and regulations.
- Industry insights, market trends, and competition awareness.
- Alignment of human capital strategies with business goals and challenges.
- Translating business objectives into human capital strategies.
- Knowledge of relevant legislation and regulatory requirements (e.g., Basic Conditions of the Employment Act (BCEA), and Labour Relations Act (LRA)).
- Understanding key human capital metrics.
- Knowledge of ethical standards and confidentiality.
- Knowledge of human capital software for data management.
- Good understanding of performance management practices.
Duties & Responsibilities
Process
- Contribute to the development of the human capital strategy and agenda to drive people solutions that enable business outcomes.
- Oversee and manage the operational human capital portfolio to deliver on business objectives.
- Engage and partner with senior leadership in the business to understand their needs to develop and implement integrated tactical and operational people plans and human capital solutions in response to business and people challenges.
- Collaborate with various stakeholders to develop and implement initiatives aimed at optimising and managing organisational design, organisational effectiveness, employee engagement, and retention.
- Partner with human capital teams to deliver effective, efficient, integrated, and value-added human capital solutions to the business in line with business needs.
- Support the development of human capital practices and engage with relevant stakeholders to ensure the human capital practice is suited to the business unit.
- Drive the implementation and adoption of various human capital practices and processes using various tools such as facilitating sessions to educate employees and senior line managers on these practices.
- Promote efforts to measure employee satisfaction and climate within supported client groups, and facilitate action planning to improve employee engagement and overall workplace culture with senior leaders.
- Advise, coach, and support senior leaders on a wide range of staff leadership activities, ranging from the design, implementation, and leadership of change programs with the support of the organisational effectiveness team.
- Implement leadership development initiatives in partnership with organisational effectiveness, organisational development, and learning and development, to empower and enable leaders across business and actively management of leadership development programs.
- Identify training and development initiatives to address any learning or development challenges in line with business needs and engage with the learning and development department to facilitate implementation.
- Influence key business decisions to ensure the effective management of employees through the fair, efficient, and pragmatic application of best practices.
- Guide and provide input on organisational design elements and support the organisational change.
- Provide leadership, consultation, and advice to the business in the areas of workforce planning, talent management (including talent acquisition), succession planning, onboarding, and performance management to align the needs of the business with the workforce.
- Utilise people analytics to identify trends and metrics to develop, optimise and implement human capital solutions that address key business challenges and drive business objectives.
- Keep abreast of industry trends and best practices to optimise the human capital service offering.
- Ensure human capital compliance to mitigate risk.
Client
- Build and maintain relationships with clients and internal and external stakeholders.
- Deliver expectations of clients and internal and external stakeholders.
- Make recommendations to improve client service and fair treatment of clients within the area of responsibility.
- Participate and contribute to a culture that builds rewarding relationships, facilitates feedback, and provides exceptional client service.
- Continuously monitor turnaround times and quality standards and resolve issues speedily to enhance client service delivery.
- Drive client service delivery goal achievement in line with predefined standards to ensure that clients receive appropriate advice.
- Manage client query processes and ensure that queries are tracked, accurately resolved, and used as a mechanism to improve client service and human capital processes.
People
- Create a positive work climate and culture to energise employees, give meaning to work, minimise work disruption, and maximise employee productivity.
- Select and recruit suitably qualified talent in line with employment equity principles and the organisational culture
- Drive a culture that guides and directs best practices, fostering an environment of continuous learning, improvement, and cohesiveness.
- Effectively manage performance within the team to ensure business objectives are achieved.
- Encourage innovation, change agility, and collaboration within the team.
- Promote efforts to improve employee satisfaction and climate within the team.
- Facilitate action planning to improve employee engagement and overall workplace culture in the team.
- Mentor human capital/resources business partners and consultants and ensure they develop and support the head of human resources to ensure succession is in place in their teams.
Finance
- Identify solutions to enhance cost-effectiveness and increase operational efficiency.
- Manage financial and other company resources under your control with due respect.
- Control the budget for the area, including the authorisation of expenditures and implementation of financial regulations.
- Manage high-risk and problematic financial issues in the area of accountability and contribute to the development of policy.
Competencies
- Interpreting Data
- Providing Insights
- Developing Strategies
- Convincing People
- Articulating Information
- Making Decisions
- Empowering Individuals
- Embracing Change
Closing Date
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Role Purpose
- Ensure the smooth running of the business by providing effective administrative assistance to the line manager.
Requirements
- Grade 12 or equivalent qualification
- Office administration, secretarial or equivalent qualification
- 3-4 years relevant experience (essential)
- Exposure to supporting a manager or team (desirable)
- Exposure to the insurance industry (desirable)
- Relevant business system (desirable)
- Computer literacy
- Knowledge of Microsoft Office
- Budget management
Duties & Responsibilities
- Proactively manage, coordinate and maintain the diary of the line manager.
- Coordinate all aspects of meetings, workshops and functions (venue logistics, catering) according to manager’s requirements, and within budget parameters.
- Administrative support for meetings and workshops (collate, compile and distribute agendas, presentations, minutes within agreed timeframes).
- Manage travel arrangements for manager, according to agreed business process and budget parameters. (Domestic and International)
- Manage incoming calls and correspondence (paper and electronic), responding independently where possible and in line with authorised judgement.
- Order and control refreshments, office supplies and equipment, ensuring enough stock is always available, in line with budget parameters.
- Ensure files (paper and electronic) are kept in order and easily accessible by manager.
- Prepare and check invoices and arrange for payments to ensure adherence to requirements and Service Level Agreements.
- Ensure office equipment is regularly maintained by relevant service providers.
- Monitor and respond to incoming communication on behalf of line manager, where appropriate, ensuring efficiency and timeous response.
- Escalate faults and other housekeeping issues with the relevant service provider and ensure queries are resolved within agreed Service Level Agreements.
- Co-ordinator between Executive and his/her direct reports.
- Project management administration on behalf of the Executive and his management team. Record, update and follow-up on the delivery plan and action items of the team and well as team projects (incl. regulatory engagement and submissions).
- Attend to ad hoc personal matters.
- Order gifts and flowers for the Executive and his/her direct reports.
- Develop and maintain productive and collaborative working relationships with peers and stakeholders.
- Positively influence and participate in change initiatives.
- Support the flow of information within the Executives’ office, ensuring that matters requiring their personal attention are handled speedily.
- Escalade faults and other housekeeping issues with the relevant service provider and ensure queries are resolved within the given timeframes.
Competencies
- Meeting timelines
- Collaboration skills / Relationship Building
- Attention to detail
- Embracing Change
- Team Work
- Making informed decisions
- Following Procedures
- Showing Composure
Closing Date
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Role Purpose
- We are looking for a motivated individual to apply good team work values, analytical and critical thinking to deliver concise business analysis, business requirements elicitation, stakeholder management, system process design and optimization
- You will take ownership and make critical decisions on how to implement the most appropriate solution based on business knowledge and technical understanding of insurance processes and product calculations.
Requirements
- Matric / Grade 12 (results required especially for mathematics and science)
- Degree in Mathematics, Actuarial Science, Computer Science (results required)
- 8 years Business Systems Analysis, Systems Analysis or Business Analysis experience.
- Experience in the Life Insurance Industry (preferred)
Duties & Responsibilities
- Analysing business requirements to propose the best possible system solutions. Liaising with Actuaries to understand products and calculations.
- Investigating calculation errors and Process failures on system. Writing functional specifications on product processes or calculations. Developing testing tools in Excel,VB, Python.
- Testing product processes and calculations.
- Liaising with programmers to resolve system issues.
- Investigating data reports to identify potential data and system errors. Managing own performance and development.
- Ensuring effective and consistent service delivery and support to both internal and external clients in line with the Company Values and Treating Customers Fairly Principles.
- Living the MMI values namely: Accountability, Diversity, Excellence, Integrity, Innovation and Teamwork.
Competencies
- Strong mathematical skills Decision making
- Very strong analytical skills and attention to detail Initiate action
- Deliver results
- Effective communication
Closing Date
Method of Application
Use the link(s) below to apply on company website.
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