AddressQuadrant 4, Centenary Building, 30 Meridian Drive, Umhlanga, Durban
About Ignition Group
The Ignition Group is one of Africa's largest providers of technology, media, telecommunication and financial services, and is built around a powerful purpose - to make life better through innovative technology.
We approach markets that are traditionally complex and contested, and then simplify the... read morem, making life easier for consumers, and business more efficient for our partners.
Ignition, a central business vertical to the Ignition Group, was founded in 2002, by brothers Sean and Donovan Bergsma. Ignition Group, now one of Africa’s largest investors in technology, media, telecommunications and financial services sectors, provides a platform for sustainability and success.
With a staff complement of nearly 3 000 people, we have a team of experts in the fields of IT, Finance, Marketing, Human Resources, Sales, Development, Compliance, Customer Care, Training and Support. Ignition Group has built a sound infrastructure to support a number of business verticals within the Group, allowing the business verticals to swiftly develop, innovate, adapt and support our Business Partners and strategies.
Daily Operations
Assisting with screening potential clients who can benefit from the company’s products and services.
Research prospects and starting new relationships.
Assist in ident
Bulk Recruitment:
Manage the end-to-end recruitment strategy for large-scale hiring needs, including job postings, screening, interview scheduling, and candidate communication.
Develop and imp
Key roles and responsibilities
Financial Operations Leadership
Direct all aspects of accounting operations.
Drive and lead the preparation of annual financial forecasts.
Support the devel
Key Focus and Duties:
Accurately prepare forecasts and budgets for call & non-call workloads and resource, monitoring drivers against business change & developing models to i
Description
Team & Studio Management
Lead and manage a small in-house content team, including copywriters, designers, and videographers/photographers.
Oversee the day-to-day operations
This position will:
ER Case Management:
Manage the end-to-end process of ER cases within the Ignition CX space, while ensuring compliance with South African labour laws and regulations.
Ass
Description
Understand selected products and services available to identified client segments.
Meeting all KPI’s targets.
Foster open communication through active listening.
Ensure a
Bulk Recruitment:
Manage the end-to-end recruitment strategy for large-scale hiring needs, including job postings, screening, interview scheduling, and candidate communication.
Develop and imp
Key Focus and Duties:
Dialler Support and Management
Cleaning and loading the data onto the dialler.
Manage a team of dialler Administrators to ensure efficiency and productivity.
Reviewi
SETA/QCTO and Funding Management
Establish and maintain strong relationships with relevant SETA/QCTO representatives and government agencies to stay informed about available funding opportunitie
Key roles and responsibilities:
Requirements Analysis:
Analyze product requirements from Customers and stakeholders.
Solution Design:
Design solutions aligned with strategic and op
The detail
This position will: Workforce Planning and Staffing:
Develop and implement workforce management strategies to ensure optimal staffing levels, including forecasting call volumes, tr
Key roles and responsibilities:
User Representation
Develop a thorough understanding of user needs through research, data analysis, and direct customer interactions where applicable.
Unders
The detail:
Management Ensure the team meets their core KPI Sales service targets.
Target setting, call-flow management and interval control, drive and encourage individuals and the whole team
The Detail:
Management
Manage day-to-day running of the campaign covering all key performance areas.
Manage talk time through Team Leaders.
Manage attendance through the Team Leaders with
Description
Query resolution
Attend to HR queries from employees and management to ensure the accuracy, security, and compliance of all employee data on relevant systems
Serve as a HR subje
Key Responsibilities:
Vendor Management:
Manage IT vendors, including Netsurit (infrastructure, first-line, second-line, and Windows/Server administration).
Ensure adherence to SLAs and rev
Key Focus and Duties:
Dialler Support and Management
Cleaning and loading the data onto the dialler.
Manage a team of dialler Administrators to ensure efficiency and productivity.
Reviewi
