Customer Engagement Lead at Ignition Group

Daily Operations

• Assisting with screening potential clients who can benefit from the company’s products and services.
• Research prospects and starting new relationships.
• Assist in identifying prospect’s needs and suggest appropriate products and/or services.
• Coordinate the successful follow through of sales cycle by maintaining accurate activity and lead qualification information in CRM application.
• Identify the most suitable value propositions, partner configurations, cost structures and revenue models for identified target markets.
• Support clients with the provision of accurate product pricing and delivery information
• Keep up to date on developments related to the company’s product and service.
• Use knowledge gained to guide an informed decision.
• Generate new leads and build relationships by nurturing welcoming prospects and finding new potential sales.
• Ensure all customer details and data relevant to the call or service interventions is accurately captured.
• Meet and exceed targets related to customer interactions as set by the direct line manager

Policy and Process Adherence

• Adhere to company quality standards, policies, procedures, and processes.
• Adhere to all legislation governing the area of work.

Administration

• Maintain a pipeline of early-stage leads, using relevant sales tools and methodologies to effectively manage client and opportunity data
• Carry out administrative tasks related to customer interaction and/or call resolution.
• Maintain accurate records of relevant information using the appropriate system.
• Manage and ensure all customer interactions as scheduled within parameters, inclusive of calls, emails and other tasks

Education and training:

• Matric
• Bachelor’s degree Sales, Marketing, Business or in a relevant field preferred

 Experience:

• At least 2 years’ work experience in a sales environment.
• Some experience dealing with internal and external stakeholders.
• Has had exposure in using CRM and core sales tools.
• Some experience using established techniques to identify sales prospects and starting new client relationships.
• Minimum 1 years’ experience working with the MS office suite, including MS excel and MS word