The Ignition Group is one of Africa's largest providers of technology, media, telecommunication and financial services, and is built around a powerful purpose - to make life better through innovative technology.
We approach markets that are traditionally complex and contested, and then simplify them, making life easier for consumers, and business more effic...
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Description
Team & Studio Management
- Lead and manage a small in-house content team, including copywriters, designers, and videographers/photographers.
- Oversee the day-to-day operations of the content studio, including briefing, workflow, timelines, and approvals.
- Act as the main point of contact for internal stakeholders requesting content or creative support.
- Support team development through guidance, feedback, and hands-on involvement in projects.
Creative & Content Leadership
- Guide the creative development of brand campaigns and content across all platforms (web, social, CRM, video, etc.).
- Bring creative energy to brainstorms and lead by example in turning great ideas into great work.
- Ensure brand consistency across all content, from tone of voice to visual storytelling.
- Collaborate with the wider marketing team to align content with campaign goals and brand positioning.
Lead Copywriting
- Play a hands-on role in crafting high-quality copy across a range of formats – from campaign headlines and taglines to long-form content.
- Own and maintain the brand voice, ensuring it is consistently applied across all touchpoints.
- Provide editorial direction and copy support to other team members as needed.
Requirements
- A relevant or related Tertiary qualification.
- Experience in content creation, copywriting, or editorial roles, with at least some exposure to creative or project leadership.
- Experience working with designers, videographers or cross-functional marketing teams.
- Experience in studio or production environment (or a strong desire to learn) will be advantageous.
- Familiarity with project management tools or studio scheduling processes will be advantageous.
- A background in agency, content marketing, or brand storytelling will be advantageous.
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Key Focus and Duties:
Accurately prepare forecasts and budgets for call & non-call workloads and resource, monitoring drivers against business change & developing models to improve accuracy.
- Determine and communicate short term/medium term staff capacity and roster establishment for phone/non phone staff to 6 weeks in advance.
- To constantly monitor and propose effective shift patterns to match business requirements, optimizing performance of all Customer Centre teams and maximizing agent satisfaction by providing flexible options.
To make recruitment recommendations and identify opportunities and benefits offered through skills-based routing.
- To identify and pro-actively manage changes to the shift patterns to deliver improved customer service, working as team with Operations, facilitate smooth communication and transition, maintaining and communicating a formal historic record of the changes and their impact.
- To be aware of and record business, resource, and seasonal changes, making appropriate resource plans for expected changes in profile and workloads, reporting on expected and experienced results.
- To monitor recruitment and communicate with the People Team to make advanced plans for required shift changes to optimize delivery of resource and skills, identifying when new groups and Team Managers are required.
- To work closely with the Resource Planning and Real Time, monitoring performance and trends with the MIS team and providing consultative support to the operational team.
Requirements
- You have a Matric Qualification?
- 2-3 years' Experience as a Resource Planner
- Good understanding of workforce, Forecasting, Scheduling, Real-Time as well as have responsibility for the production and delivery of MI (Management Information).
- Strong observational skills.
- Confident personality
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Key roles and responsibilities
Financial Operations Leadership
- Direct all aspects of accounting operations.
- Drive and lead the preparation of annual financial forecasts.
- Support the development of financial account policies and procedures.
Coordination and Administration
- Coordinate and administrate financial operations.
- Ensure quality control over financial transactions and financial reporting.
- Ensure the documentation of business processes and accounting policies for internal controls.
Budget and Cost Controls
- Direct budget and cost controls, financial analysis, and accounting practices.
- Monitor budgets, control expenditure, authorize expenditure, collection of invoices, and forecast.
Financial Statements and Reporting
- Review, analyse, and interpret financial and budgetary reports.
- Drive the preparation and publishing of timely financial statements.
- Prepare consolidated set of accounts for CX Group of companies including, Income statement/ Balance Sheet and Cash flow statements.
Insurance Management
- Ensure the company is insured for the right value.
- Manage and oversee any insurance claims that need to be made.
Financial Analysis and System Improvement
- Analyse and interpret financial data.
- Recommend changes to improve systems and financial performance.
Cash flow management
- Lead the team in terms of priority of suppliers.
- Prepare cash planning at an operational level.
Fixed Assets and Depreciation
- Ensure fixed assets are tracked and loaded onto the financial system correctly.
- Calculate and ensure that assets are depreciated as required on the financial system.
Expense Allocations and Approval
- Review expense allocations completed by bookkeepers to ensure expenses are allocated correctly.
- Review payment requisitions and supporting documentation for approval of payments.
Tax Implications
- Prepare current and deferred tax implications.
- Preparation of tax packs for all 8 statutory entities.
- Statutory tax declarations with consultation with tax advisors.
Audit
- Lead the external audit process by collaboration with internal and external stakeholders.
EXCO reporting:
- Prepare EXCO packs for review by CFO to support the business in key finance areas.
- Build, analyse and integrate financial data.
- Understanding of business commercial models.
Monthly management accounts
- Prepare monthly management accounts for key business units to ensure accurate reporting.
- Review and or prepare key balance sheet recons.
Commercial Operations reporting
- Understanding of commercial operations report to better assist finance team in preparation of 12-month rolling forecasts.
Education and training:
Experience:
- At least 8 years’ experience as a Financial Manager or similar role leading and directing teams.
- Strong decision-making skills.
- Ability to understand business models from various business unit and integrate into finance.
- Minimum 5 years’ experience working with the MS Office Suite, including MS Excel and MS Word.
- Demonstrates ability to prepare EXCO packs with key financial information.
- Experience participating in the creation of financial statements as well as review of financial statements.
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Bulk Recruitment:
- Manage the end-to-end recruitment strategy for large-scale hiring needs, including job postings, screening, interview scheduling, and candidate communication.
- Develop and implement effective sourcing strategies to attract a high volume of candidates through various channels such websites & social media.
- Provide regular updates and reports on recruitment progress to key stakeholders in operations on candidate pipeline, and key metrics.
- Guide on identifying potential risks or obstacles to meeting group targets and develop strategies to mitigate these risks effectively.
- Determine projected headcount requirements for organizational growth and service strategy.
- Continuously assess and improve the recruitment process to enhance efficiency and effectiveness.
- Work with marketing to create recruitment marketing campaigns to build a strong employer brand and attract top talent.
- Manage the process of talent acquisition budget allocation.
- Oversee bulk recruitment team in the development and achievement of KPI’s that drive the bulk recruitment strategy.
- Guide on the implementation of candidate assessment methods and interview techniques.
- Review and authorise Talent policies, procedures, plans and programmes developed by direct reports.
Professional Recruitment:
- Advise on identifying talent needs aligned with organisational business goals.
- Guide and advise on developing recruitment plans and programmes tailored to organizational objectives.
- Guide and advise on executing effective talent acquisition strategies to meet recruitment goals.
- Promote the organization's values, culture, and opportunities.
- Oversee the execution of Talent Acquisition processes, and continually assess the competitiveness of all programmes and practices against relevant comparable companies, industries and markets.
Education and training:
- Diploma in human resources or related field
- Bachelor’s degree in a related field advantageous
Experience:
- At least 8 years’ experience in developing and executing strategic talent acquisition plans that align with organisational objectives and drive operational efficiency, with a focus on high-volume recruitment.
- At least 3-year team management experience
- Excellent experience managing and guiding project teams
- Excellent experience in talent sourcing, candidate assessment, and implementing best practices for attracting and hiring top candidates.
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Daily Operations
- Assisting with screening potential clients who can benefit from the company’s products and services.
- Research prospects and starting new relationships.
- Assist in identifying prospect’s needs and suggest appropriate products and/or services.
- Coordinate the successful follow through of sales cycle by maintaining accurate activity and lead qualification information in CRM application.
- Identify the most suitable value propositions, partner configurations, cost structures and revenue models for identified target markets.
- Support clients with the provision of accurate product pricing and delivery information
- Keep up to date on developments related to the company’s product and service.
- Use knowledge gained to guide an informed decision.
- Generate new leads and build relationships by nurturing welcoming prospects and finding new potential sales.
- Ensure all customer details and data relevant to the call or service interventions is accurately captured.
- Meet and exceed targets related to customer interactions as set by the direct line manager
Policy and Process Adherence
- Adhere to company quality standards, policies, procedures, and processes.
- Adhere to all legislation governing the area of work.
Administration
- Maintain a pipeline of early-stage leads, using relevant sales tools and methodologies to effectively manage client and opportunity data
- Carry out administrative tasks related to customer interaction and/or call resolution.
- Maintain accurate records of relevant information using the appropriate system.
- Manage and ensure all customer interactions as scheduled within parameters, inclusive of calls, emails and other tasks
Education and training:
- Matric
- Bachelor’s degree Sales, Marketing, Business or in a relevant field preferred
Experience:
- At least 2 years’ work experience in a sales environment.
- Some experience dealing with internal and external stakeholders.
- Has had exposure in using CRM and core sales tools.
- Some experience using established techniques to identify sales prospects and starting new client relationships.
- Minimum 1 years’ experience working with the MS office suite, including MS excel and MS word
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Key roles and responsibilities:
Strategic Vision and Planning
- Define the Product Vision
- Align with Business Strategy
- Develop and Communicate Product Roadmap
- Prioritize Features and Enhancements
Cross-Functional Collaboration
- Collaborate with Cross-Functional Teams
- Communicate Product Vision and Goals
- Advocate for the Product
Execution and Delivery Oversight
- Define Product Requirements
- Oversee Product Development
- Coordinate Release Management
- Problem Solving and Decision Making
User-Centric Approach and Performance Monitoring
- Collect and Analyze User Feedback
- Iterate Based on User Input
- Track Key Performance Indicators (KPIs)
- Utilize Data and Analytics for Decision Making
Education and training:
- Degree in a technical field, e.g., Marketing, Computer Science
- Agile certification would be advantageous.
- Product Management certification
Experience:
- 3 - 5 years’ experience in a similar role with B2C product management experience
- Experience in information gathering and the creation of product stories and acceptance criteria.
- Some experience in business analysis, financial analysis and budget tracking
- Experience in completing the product project from beginning to end.
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Key roles and responsibilities:
Requirements Analysis:
- Analyze product requirements from Customers and stakeholders.
Solution Design:
- Design solutions aligned with strategic and operational objectives.
Progress Reporting
- Create and communicate progress reports for development cycles.
Product Specifications:
- Develop product specifications for the Development team.
Documentation:
- Generate supporting documentation for internal and external Stakeholders.
User Acceptance Testing:
- Conduct User Acceptance Tests on delivered features.
Team Collaboration:
- Collaborate in a multidisciplinary team for value delivery.
Brand Consistency:
- Maintain consistency with brand guidelines.
Solution Improvement:
- Make data-informed suggestions for better solutions.
Customer Experience:
- Ensure a world-class customer experience across all product features.
Industry Awareness:
- Stay updated on industry terminology, concepts, and best practices
Expectation Communication:
- Assist the team in understanding and communicating expectations.
Education and training:
- Degree or post-graduate qualification in a related discipline.
Experience:
- Minimum of 5 years in a similar role.
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Description
Marketing Strategy & Planning
- Develop and implement marketing strategies that align with overall business objectives.
- Define target audiences, key messaging, and channels for effective campaign delivery.
- Create and manage the annual marketing calendar, campaign schedules, and budgets.
Digital & Performance Marketing
- Oversee digital marketing efforts including paid media, SEO, and social media.
- Collaborate with internal teams and external agencies to optimise performance.
- Monitor key performance indicators (KPIs), report on ROI, and recommend improvements.
Brand Management
- Maintain brand consistency across all platforms and communications.
- Support brand development initiatives including positioning, tone of voice, and visual identity.
- Manage content creation, creative development, and brand storytelling.
Customer Acquisition & Retention
- Develop campaigns that attract, convert, and retain customers.
- Support CRM and loyalty strategies to increase customer lifetime value.
- Conduct market research and competitor analysis to inform marketing direction.
Cross-functional Collaboration
- Liaise with Product, Sales, Tech Support, and Customer Support teams to align marketing efforts.
- Work with HR on internal communications and employer branding when needed.
- Manage relationships with vendors, creative agencies, and media partners.
Requirements
- Relevant tertiary qualification.
- Experience managing digital marketing campaigns and working with creative teams.
- 4-6 years of marketing experience with a proven track record of success.
Method of Application
Use the link(s) below to apply on company website.
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