Current Jobs at Sun International

Job Purpose

Job Purpose:

• Responsible to be the frontline customer point of contact, providing exceptional service to guests on the slots floor, and assist with the servicing and cleaning of gaming machine components in accordance with company standards and gaming regulations . 

Key Performance Areas

• Key Performance Areas: Maintained Gaming Machines (Please review in line with the Technical Work Deliverable Task Register for detailed activities) Cleaning, servicing, replacing and testing of minor components of EGMS, Gaming Kiosks, Displays, card reader, keypads, IView screen, note acceptor, EGM bases, Gaming Table Equipment, Signage, cashiering equipment, marketing and promotional equipment (Refer to the work Deliverable task register) Record all job cards  Move and place EGMs Clean-up move location Ensures RGP information is displayed  
• Slots Floor Transactions: Verifies jackpot payouts
• Completes and validates documentation Identifies, reports and resolves faults / tilts on machines Identifies and resolves transactional errors Logs faults with technical departments
• Reports defects to general appearance and functioning of gaming floor Escalates issues with relevant parties: Technical, Surveillance, Security, Management Resolves minor disputes and escalates issues as required  
• Gaming Technical Standards: Clean-up move location Keep workshop tidy and safe  
• Clean, store and secure equipment  
• Customer Engagement: Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times
• Interact with guests and provide professional service standards and relevant solutions
• Identifies customers and understand their preferences
• Educate customers on business unit facilities, products and current promotions Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary 

Job Requirements

Education

• Education: Grade 12 Natural Science and Mathematics) or N3 - Electric/ Electronic 

Experience

Experience: N/A   Accreditation/ Registration/ Licenses:

• Meet the requirements for a gaming licence
• Work conditions and special requirements: Ability to work shifts that meet operational requirements
• Physically able to work and stand for long periods of time
• Physically able to move machines and handle and work with tools applicable to the job
• This role is required to work in a smoking environment 

Skills and Knowledge

Skills & Competencies:

Core & Personal Behavioural Competencies

• Analysing Applying technical expertise and technology Relating (connecting; valuing diversity and interacting) Maintaining focus Collecting Information (listening; asking questions)
• Dealing with Customers
• Following Instructions
• Emotional maturity
• Preferred Personality Traits
• Confident team player who is Presentable, Positive, Service oriented, Energetic, Passionate, Friendly, and able to create an entertaining environment for guests,  

Technical/Proficiency competencies:

• Gaming Component Knowledge
• Gaming Component Servicing & repairs
• System auditing& investigations
• English verbal communication skills
• Proficient computer skills
• Numerical skills (calculations of large numbers)
• Slots Products - Machine card transactions, Smart card adjustments, pay-outs Loyalty
• Programme product knowledge
• Use Slots equipment – Machine types, manufacturer, denomination, payable, functionality, diagnostic functions.
• Compliance procedures and regulations
• Basic responsible gambling principles

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Job Description

Main Purpose of the job:

• The Painter will be responsible for the application of various painting material (paint, varnish, lacquer etc.) in order to protect and decorate exterior and interior surfaces, trimmings, and fixtures of buildings and structures throughout the unit, maintaining the cosmetic appearance of the property in line with Sun standards and regulations; thereby providing a memorable and comfortable experience for guests.

Duties and responsibilities include:

• Perform interior and exterior painting and decorating as assigned
• Load and unload equipment and supplies from work vehicle
• Move and place furnishings, equipment and other obstacles in a responsible manner in order to perform paint duties
• Prepare all surfaces for painting by using, paint removers, scrapers, wire brushes, sand blasting etc.
• Identify which paints and colours to be used for different paint work
• Fill and seal holes, crevices and cracks with putty, plaster or other prescribed filler material
• Prepare and mix paints and finishes as required
• Apply paint, varnish, enamel, lacquer etc. using brushes, rollers, spray equipment and applicators
• Maintain a neat and tidy work area, cleaning equipment and tools after usage
• Apply drop cloths and coverings over floors, walls and furnishings to protect surfaces when painting
• Monitor the quality and quantity of painting equipment, tools and material and inform management for ordering purposes
• Conduct painting duties in line with compliance and safety regulations
• Report to management on any damages, repairs and inconsistencies noted to building property, equipment and tools
• Knowledge required involves the practical application of work procedures and processes
• Planning is generally on a short-term daily / weekly basis and within regular activity cycles
• Communicates, co-ordinates and interacts with others in the value chain to ensure delivery of quality services in line with Sun standards
• Manages one's time and resources to ensure that objectives are achieved effectively and on time

Job Requirements

Minimum requirements (Education and Experience)

• Grade 12 or equivalent National Technical Certificate
• Trade Test Certificate (Painting)
• Minimum of 2 years’ experience as a painter

Skills and competencies

• Required to work extended/odd hours in line with operational requirements (including public holidays and weekends)
• Must have manual dexterity 
• Physical mobility and stamina
• Good colour vision/differentiation and aesthetic instincts
• Be able to work at heights

Closing date: 9 March 2026

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Job Purpose

• Responsible to investigate, audit and identify gaming product deviations and effect advanced repairs and product configuration to all gaming related equipment, in line with internal professional standards and gaming regulations. 

Key Performance Areas

• Gaming Product 
• Refer to the work output task register for detailed tasks. 
• Cleaning, servicing, replacing, repairing, testing components of EGMS, Gaming Kiosks, Displays, Online systems, cabling, progressives, card reader, keypads, IView screen, note acceptor, EGM bases, Gaming Table Equipment, Signage, cashiering equipment, marketing and promotional equipment, audio/ video. *
• Record and prioritise all job cards. Move and place EGMs. 
• Configure gaming equipment
• Knowledge sharing on gaming products. 
• Writing technical manuals as per operational requirements. 
• Gaming Technical Standards 
• Clean-up move location. 
• Keep workshop tidy and safe. 
• Clean, store and secure equipment.
• Customer Service 
• Investigate and resolve customer disputes.
• Provides accurate guest information including promotional information.
• Greets guests with a friendly smile, eye contact on arrival, friendly goodbye and treated with respect at all times. 
• Guest Interaction and Service 
• Contact suppliers for technical support where relevant. 
• Audit and Investigations 
• Auditing and investigating (Refer to the work output task register) 
• Jackpot exceptions 
• Count variances 
• Machine performance checks
• Other auditing as per operational requirements
• Reports variances and make recommendations. 
• Communicated and follow-up to ensure all corrective actions are implemented. 
• Reporting and Administration 
• Analytical Reports: (Including but not limited to) 
• Shifts reports. 
• Month end feedback reports. 
• Note acceptor reports.
• Card acceptance reports. e. Power Supply voltage report. 
• Suspicious meter movement reports. 
• Card update failures. 
• Network stats checks. 
• Captures relevant data. 
• Ensures RGP information is displayed. 
• Work Conditions and Special Requirements: 
• Ability to work shifts that meet operational requirements. 
• Domestic travel as required 

Job Requirements

Education

• N5 National Electronic Certificate (light current) with relevant experience or 
• S2 or National Electronic Diploma (light current) or Equivalent qualification 

Experience

• 1 year experience as a technician will be an advantage.
• Experience in the gaming industry is preferred.

Skills and Knowledge

• Analytical skills 
• Problem Solving 
• Collecting Information (listening; asking questions) 
• Dealing with Customers 
• Checking 
• Following Instructions 
• Emotional resilience 
• Presentable . 

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Job Description

Job Purpose

Main Purpose of the Job

• The VIP Personal Host is responsible for implementing the end-to-end VIP customer program and is the single point of contact for all Hosted and VIP customers.
• The role needs to acquire, build and retain relationships with VIP gaming customers in order to grow VIP business and achieve or exceed revenue and visitation targets, in line with Company policy and regulations. 

Key Performance Areas

Duties and responsibilities include:

VIP Customer Relationship Management 

• Act as a host in gaming areas whilst the customer is engaged in play
• Check product and service standards in Prive operating areas and ensure all necessary checks are performed
• Co-ordinate transport for VIP customers as and when required
• Conduct meet and greet processes for VIP customers on arrival and departure from the property and at special events to build relationships and secure business, as per SOP
• Handle any complaints, disputes and suggestions and escalate when required
• Co-ordinate and arrange for customer excursions, activities and requirements during their stay
• Check hotel rooms and include room drops and welcome packs for designated VIP customers, in line with preferences
• Attend to incoming customer needs or queries e.g. hotel bookings, restaurant bookings, Sun-extra player offers, transport prior to arrival and also during their stay
• Actively manage customer profiles in CRM
• Leverage off direct marketing offers and promotional events in order to encourage an increase in visitation by VIP customers to the property
• Obtain feedback from clients with regards their experience
• Engage with VIP customers and provide a customer experience that will support brand loyalty ensuring SI as the brand of choice
• Be aware and identify market offerings on and off site to assist in entertaining customers
• Host and entertain VIP gaming customers as required
• Maintain the confidentiality of customer’s information in all gaming and CRM systems
• Recognise customers on special occasions including birthday and other important dates
• Delivered Customer Acquisition New & Reactivation Plans
• Work within current business strategies and recognize potential opportunities for new business and customer acquisition
• Attend gaming events with acquisition customers to raise awareness around the property’s brand and VIP program, as required
• Acquire leads received via the Gaming system and respond to these leads
• Leverage existing relationships with the potential to acquire and move clients to SI properties
• Manage VIP customers using CRM in line with targets

Delivered Customer Retention & Growth Plans

• Facilitate the organisation of VIP events with relevant departments and attend VIP gaming events to build and grow relationships with key VIP customers
• Develop relationships with clients to retain and grow customer loyalty within the VIP operation through, by selling products, services and experiences relevant to the customer
• Utilise customer recognition triggers to enhance customer experiences for relevant VIP customers
• Communicate and conduct regular follow-ups with existing and potential VIP gaming clients to maintain the relationship
• Manage specific VIP customer accounts including developing customer accounts to increase customer visits to promote revenue growth
• Manage VIP customers using CRM in line with targets

VIP Administration & Reporting

• Accurately update clients’ CRM profiles with preferences and update Casino Management Program (CMP) on an ongoing basis in order to maintain data integrity
• Complete all relevant data in a common departmental drive in relation to new and “hot” players
• Log records of key customer activities (including invites, birthdays, activations, complaints) and communications into the CRM system
• Record ROI’s and complete “Event input template” for all functions and VIP initiatives
• Manage the individual VIP customer’s comp spend in line with the re-investment model and Group Comp policy, indicating offerings to activations in order to generate revenues

Stakeholder Relationship Management

• Cooperate with other departments on the property to create exceptional Guest experiences and build strong relationships with key clients to ensure return VIP gaming business
• Update hotel operations timeously of any changes to billing requirements
• Build relationships with business partners and service providers to be leveraged to mutual benefit in building customer relationships
• Continuously engage with clients to establish and grow loyal relationships for SI
• Coordinates the distribution of information to all relevant departments on the property
• Attends gaming and VIP meetings and provide relevant feedback and information to management and the department 

Job Requirements

Education

• Grade 12
• 3-Year Tertiary qualification in marketing is an advantage 

Experience

• Minimum of 5 years’ experience in guest relations within the gaming and hospitality environment
• Previous supervisory and management experience is an advantage
• Meet all requirements for a key gaming license
• Required to work irregular hours in line with operational requirements
• Linguistic skills in Mandarin / Cantonese an advantage 

Skills and Knowledge

Skills and competencies

Core behavioural competencies

• Deciding
• Planning
• Building & Developing relationships
• Problem-solving
• Influencing
• Encouraging co-operation
• Selling
• Dealing with customers
• Conflict handling skills
• Energetic positive individual with great interpersonal skills and an ability to handle confidentiality

Technical/Proficiency competencies

• Advanced Written and Verbal English communication skills
• CRM systems
• Proficient computer skills – MS Office
• Negotiating skills
• Networking skills
• Telephone skills
• Manipulation of system data
• Knowledge of Sun International policies and standards
• Knowledge of gaming industry
• Legislation – including POPI, FICA requirements 

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Job Description

Job Purpose

• Responsible for the effective day-to-day management of Food & Beverage operations (including restaurants, beverage operations and food and beverage service in the casino operations), with specific regard to: achieving profitability in specific outlets,  improving of standards of operation 
• Maximising customer satisfaction
• Facilities and product maintenance and enhancement
• Ensuring all F&B operational efforts on the casino floor achieve the F&B strategy and objectives

Key Performance Areas

• Duties and responsibilities include
• F&B Strategic Planning
• Understand the Group F&B strategy and align Unit F&B strategy
• Develop strategic objectives for the Unit’s F&B deliverables
• Facilitate the project management and achievement of milestones of F&B deliverables
• Direct F&B product analyses and benchmark with leading
• F&B trends, Identify and investigate new F&B opportunities for the property
• Direct risk analyses i.t.o impact on short term profit margins vs. long term sustainability
• Provide clear delegation of authority and accountability for deliverables at all levels
• Communicate with all relevant Stakeholders internally at a unit and Group level and externally
• Manage and allocate people and operational resources
• Facilitate marketing plans relative to promotions and strategies
• Align strategies with EE, SD and procurement transformation strategies which contribute towards BBBEE targets being achieved for the property
• F&B Revenue Optimisation
• Establish revenue targets per outlet to track performance on a daily basis
• Develop business action plans and promotions to capitalize on revenue and drive incremental revenues.
• Leverage off suppliers to drive value add promotional activity
• Product Development, Complete a competitor analysis of food, beverage and conferencing products in property catchment areas including pricing comparisons
• Conduct product performance analyses / reviews and make recommendations to address opportunities and gaps
• Provide product rationalisation on a regular basis or as required
• Motivate new product enhancements
• Budget and direct the implementation of approved projects
• Measure ROI and performance on a regular basis
• Share unit successes with other operations, F&B Standards & Governance
• Oversee F&B standards and processes at a unit level
• Integrates Group standards into Unit Operations
• Align practices with new legislative compliance around health, hygiene, safety and the environment
• Implement sufficient control measures (including systems and processes) & checks within each department to mitigate any financial risk to the business.
• All staff in F&B to adhere the policy and procedures.
• Conduct weekly walkabouts of all F&B front of house and back of house areas to monitor compliance
• Drive a waste management culture and ensure all staff are trained.
• Work with internal stakeholders (maintenance, finance, HR, and security) to identify risk areas and address these People Management and Development
• Lead and motivate F&B employees and promote positive working relationships, direction and support
• Lead and oversee departmental communication ensuring employee and management interaction
• Measure and develop strategies to enhance employee engagement
• Identify and manage training, coaching and development requirements in line with strategic plans, e.g. skills shortages, succession plans, talent management
• Ensure competent levels of staff meet operational level requirements (right fit for the job)
• Source and Select talent as per EE plan to build the future food and beverage talent pipeline
• Performance Manage and coach reporting managers to ensure KPA’s are achieved
• Manage employee relations within the F&B function (monthly meetings with Union - formalised, minuted, issues addressed).
• Financial management, Budget forecasts & control
• Motivate and manage Capex requirements
• Complete Cost of Sales reports including
• Theoretical COS per outlet for food & beverage respectively.
• Recipes – Recipe links needs to be in place to ensure accuracy and legitimacy of theoretical as well as put us in a position for the theoretical to be system generated.
• Food recipe – All menu item food recipes to be reviewed and signed off and where needed recaptured into the system MC or IFS to ensure accurate food theoretical.
• Procurement – All supplier prices and supplier price quotes to be reviewed and monitored on a monthly basis going forward to ensure we monitor and track price movements to minimize input cost fluctuations.
• Cost control – oversee the conducting of accurate stock takes in line with Company process.
• Use stock takes variance reports to manage underperforming outlets in relation to COS
• F&B Promotions & Marketing
• Liaise with Marketing to drive banqueting sales and marketing and promotional F&B activities 
• Build collateral with marketing to position promotions to the external market
• Conduct post-mortem and analysis of promotions
• Calculate ROI Reporting
• Consolidation monthly Financial Reports for the entire food and beverage operation including consolidated views of salary forecast vs actuals – salary monthly forecast to be based on rosters.
• Track and monitor salary cost in relation to revenue achieved daily and make adjustments throughout the month to bring salary cost in line as a percentage of revenue.
• Absenteeism actively manages and report on absenteeism in line with company policy, rules, and regulations
• Productivity covers per hour/drinks per hour needs to be monitored daily to ensure staff are operating at the required level to achieve and exceed budgeted revenues with remedial action taken when not tracking on target.
• Sales targets report on variation to set sales targets in line with staff productivities and revenues. Report on remedial action taken when targets not met. Labor brokers report on the use of labour brokers and various against productivities 
• Customer Relationship Management
• Develop a CVP in line with the unit strategy and marketing / guest feedback
• Deal with any escalations / complaints
• Frequent Interaction with guests (especially VIP’s)
• Supports VIP services in various initiatives i.e. functions, events
• Communicates customer standards to department for implementation
• Monitors customer standards and addresses gaps
• Be present and provide management support in F&B outlets and operation when required
• Stakeholder relationship management
• Attends meeting as per schedule Informs department / staff of information required to perform the duties and restaurant operation effectively
• Communicates department’s objectives, standards and operating procedures to internal and external service providers as per SLA
• Communicates any special guest requirements or events to other relevant operating departments
• Provides feedback and reports back to Unit management on the performance and challenges within the restaurant
• Maintains regular communication with all relevant stakeholders with regards progress, issues, changes, etc.
• Provides feedback on operations to Group F&B on initiatives, performance, concerns, etc.
• Planning short term planning involves conducting the planning of activities to meet and optimise new business targets and growth in customer spending within the unit; organise, plan and prioritise tasks to ensure that work gets done profitably and efficiently; effective scheduling to ensure that team is adequately resourced to achieve targets/meet job requirements.
• Decision making apply business acumen and sound common sense to the overall management of food & beverage outlets and teams; monitor changes in the food and beverage environment and is quick to act upon potential opportunities; consider all the facts, options and possible outcomes prior to making decisions; analyse and diagnose outlet performance issues in order to maximise or leverage the strengths of the team in a competitive environment; able to makes sound decisions within procedural parameters, and provide appropriate motivations where necessary.
• Problem solving deal with diverse problems in own area, using judgment and discretion to resolve them.
• Provide information and make recommendations regarding products and services that will meet customer needs.
• Suggest initiatives to increase penetration of customer base.
• Solve a wide range of queries related to customer service, dealing with these sensitively and within operational/procedural limitations; solutions should be profitable and ensure the correct customer behaviour in terms of product usage.
• Arbitrate / resolve difficult customer complaints and/or issues / disputes.
• Optimise and streamline existing systems and processes to support the business strategy in terms of cost efficiency.
• Managing risks and improving the service offering.
• There are guidelines/ policies and procedures in place to be followed, but the incumbent needs to research new ways of doing things, with a view of constantly improving productivity and profitability.
• Core behavioural competencies, motivating others / gaining co-operation, decision-making, training; coaching; keeping abreast of new developments in field.
• Analysing /diagnosing performance of the outlet / product performance, reviewing -assessing feasibility; assessing compliance; efficiencies.
• Appraising / Developing Others including evaluating for recruitment, performance, coaching and training, controlling people and non-people, resources influencing & negotiating skills.
• Technical / proficiency competencies, food & beverage cost and revenue management.
• Food & beverage product knowledge, financial management team Planning, operational management product analysis & development, stock control, intermediate computer skills micros / opera is preferred.

Job Requirements

Education

• 3 Year Hotel School Diploma or equivalent National Qualification at Diploma level.

Experience

• 9-10 years in the food and beverage industry of which at least 5 years are at a management level
• Work conditions and special requirements
• Ability to work shifts that meet operational requirements
• Mobility and ability to move around as per job requirements (including with the use of aids)
• Physically be able to move operating equipment
• Have an open attitude to perform similar functions in alternative outlets due to operational requirements