Latest Jobs at Capitec Bank

• We're looking for an Intermediate to Senior UX / Product Designer to join our Merchant Solutions team in Stellenbosch. This is an opportunity to work on products that support merchants, customers, and internal teams, helping shape experiences that are intuitive, useful, and built for real-world use

What you'll do

• As a UX / Product Designer, you'll be involved throughout the product lifecycle, from discovery to delivery and continuous improvement.

You will:

• Solve complex customer and business problems through thoughtful design
• Conduct research and uncover insights that inform product decisions
• Design end-to-end user journeys and workflows
• Create wireframes, prototypes and high-fidelity designs using Figma
• Collaborate closely with Product Managers, Engineers and key stakeholders
• Facilitate discussions, gather feedback and align teams around solutions
• Use testing, data and feedback to continuously improve experiences
• Contribute to design standards, best practices and design systems
• Help create products that balance user needs, business goals and technical constraints

What we're looking for
Minimum requirements

• Relevant qualification in UX Design, Product Design, Interaction Design, Human-Computer Interaction, Graphic Design or a related field
• At least 3 years' experience in UX Design, Product Design or a similar role
• Strong proficiency in Figma
• Experience designing digital products from discovery through to delivery
• Experience creating user journeys, wireframes, prototypes and interaction designs
• Experience working in cross-functional product teams
• Strong communication, facilitation and stakeholder engagement skills
• A portfolio showcasing design thinking, problem-solving and end-to-end product work

Ideal experience

• Fintech, banking, payments, SaaS, platform or B2B environments
• Designing complex workflows and operational tools
• User research and usability testing
• Design systems and component-based design
• Agile product development environments
• Accessibility and inclusive design practices

What will make you stand out?

We're looking for someone who:

• Thinks like a product designer, not just a visual designer
• Is curious about users and the problems they experience
• Can confidently explain their design decisions
• Collaborates exceptionally well with engineers and product teams
• Is comfortable navigating ambiguity and complexity
• Understands that great design is about solving problems, not decorating screens

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• We need a senior engineer who leads technical initiatives, designs complex systems and drives architectural decisions – in a space that is still emerging. The team is building banking services for entrepreneurs, small businesses and side-hustlers who haven't had suitable products before. The engineering you do here has a direct line to real economic change for people who have been underserved for too long. 
•  If you thrive on ownership, ambiguity and direct business exposure – read on. 

What you'll do here

• Take ownership of selected back-end domains within our emerging markets platform 
• Lead the design of complex back-end systems and make architectural decisions that drive our technical standards 
• Build and maintain integrations that power entrepreneur accounts, merchant acquisition and payment services – including account lifecycles, transactions, payment rails and cards 
• Design and implement distributed, event-driven and domain-driven solutions 
• Mentor and provide leadership to the existing engineering team 
• Engage directly with stakeholders and senior business leaders to translate business objectives into technical solutions 
• Evaluate and introduce technologies that move the platform forward and improve development processes 
• Proactively identify questions, gaps and opportunities beyond your immediate tasks – the team needs people who look further than the ticket in front of them 

Our tech stack

• Java and Spring Boot – your primary back-end environment 
• Kafka – event-driven architecture and messaging 
• PostgreSQL – our primary data store 
• AWS – where we build and run at scale 
• Terraform – infrastructure as code and DevOps tooling 
• Odin ecosystem – internal tooling and platform integrations 
• AI-assisted development – we use AI tooling actively to amplify what engineers can do 

What you bring
Experience 

• 6+ years of proven back-end software development experience, delivering production-grade systems at scale 
• Deep expertise in Java and Spring Boot within event-driven or distributed systems 
• Hands-on experience with Kafka (Or Similar), PostgreSQL and AWS 
• Working knowledge of Terraform or DevOps practices is a strong advantage 
• Experience with domain-driven design and event-driven architectures is highly valued 
• Experience in payments, fintech or financial services environments preferred 
• The ability to engage confidently with senior business stakeholders – not just engineers 
• Proven ability to work independently and take ownership  

Education 

• Minimum: Grade 12 National Certificate 
• Preferred: A relevant tertiary qualification in information technology 

Knowledge 

• You can apply expert-level knowledge and develop others' understanding across: 
• Event-driven and domain-driven architectures 
• Advanced Java programming and Spring Boot ecosystem 
• Distributed systems design, including the saga pattern and resilience patterns such as circuit breakers and bulkheads 
• Database systems and query optimisation (SQL and NoSQL) 
• RESTful API design and integration 
• Message-based systems and Kafka event streaming 
• Cloud computing platforms and services (AWS) 
• Infrastructure as code using Terraform 
• Testing practices – unit, integration and contract testing 
• IT systems development processes (SDLC), agile delivery and version control 

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Why this role exist

• At Capitec, we believe better decisions start with better insights. This role exists to unlock the value of our data by turning complex information into clear, practical insights that help our teams make smarter decisions and deliver better outcomes for clients.In this role, you’ll work closely with stakeholders across the business to understand their needs, identify opportunities, and use data to solve real problems. Your insights will support how we design products, improve processes and measure performance — helping us grow as a truly insights‑driven organisation.If you enjoy working with data that has real‑world impact — and explaining insights in a way people can easily understand — this role could be for you.

What you'll be doing:
In this role, you’ll:

• Transform complex data into actionable insights that support business strategy and performance
• Lead and contribute to end‑to‑end data analysis initiatives with measurable business impact
• Analyse large, complex datasets using advanced analytical tools and techniques
• Partner with cross‑functional teams to understand business challenges and data requirements
• Build clear, intuitive dashboards and reports for decision‑makers
• Identify trends, risks and opportunities across products, processes and customer journeys
• Communicate findings and recommendations clearly to non‑technical stakeholders
• Apply your understanding of financial products, business processes and industry context to your analysis

What we're looking for
Minimum Experience : 

• An Honours degree in Analytics, STEM or a related field, with at least 5 years’ relevant experience, or
• A Bachelor’s degree in Analytics, STEM or a related field, with at least 8 years’ relevant experience
• Solid experience in data analysis, ideally within banking or financial services
• A proven track record of delivering insights that drive business decisions and outcomes
• Strong capability in advanced data analysis tools such as SQL, Python, R, Tableau or Power BI
• Experience performing complex analysis and statistical modelling
• Confidence working with cross‑functional teams to translate business needs into data solutions
• The ability to explain insights clearly and influence decision‑making at different levels
• A good understanding of financial products, industry trends and regulatory requirements, and how these affect data analysis

Knowledge

• Advanced proficiency in writing complex SQL queries, optimizing query performance, and working with large datasets.
• Expertise in advanced Excel functions, including macros and VBA.
• Proficiency in creating advanced visualizations and dashboards using tools like Tableau, Power BI, or similar
• Advanced skills in Python or R, including data manipulation libraries (e.g., pandas, numpy) and data visualization libraries (e.g., matplotlib, seaborn).
• Strong understanding of statistical methods and their application in financial data analysis.
• Understanding of predictive analytics techniques and their application in financial analysis.
• Knowledge of data modelling techniques to structure and organize data effectively.
• Understanding of risk analysis methods and their application in financial services.

Qualifications (Minimum)

• Bachelor's Degree in Analytical/Data/Technical or Other

Qualifications (Ideal or Preferred)

• Honours Degree in Analytical/Data/Technical or Other

Knowledge

• Advanced proficiency in writing complex SQL queries, optimizing query performance, and working with large datasets.
• Expertise in advanced Excel functions, including macros and VBA.
• Proficiency in creating advanced visualizations and dashboards using tools like Tableau, Power BI, or similar.
• Advanced skills in Python or R, including data manipulation libraries (e.g., pandas, numpy) and data visualization libraries (e.g., matplotlib, seaborn).
• Strong understanding of statistical methods and their application in financial data analysis.
• Understanding of predictive analytics techniques and their application in financial analysis.
• Knowledge of data modelling techniques to structure and organize data effectively.
• Understanding of risk analysis methods and their application in financial services.
   

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• We're looking for a Senior Platform Engineer to help reimagine how software moves from commit to production in an AI-first world.Our focus is extending our Internal Developer Platform to support AI-generated software, removing bottlenecks that slow engineers down, and building the guardrails, automation and governance needed to safely accelerate delivery at scale.You'll be building platform capabilities that influence the day-to-day experience of 1,000+ engineers, shaping how software is built, tested, secured and released across the organisation. 
• Working across GitHub, Kubernetes, AWS, EKS, Terraform, GitOps and CI/CD, you'll help challenge traditional assumptions about software delivery and engineer the next generation of developer workflows. Many of today's delivery models were designed for a world where humans authored most of the code. 
• This role is for someone who enjoys building more than maintaining. Someone who can take an idea from concept to POC to production. Someone who sees friction, questions why it exists, and then automates it away.

About our team

• We operate within a broader platform engineering function responsible for developer experience, Kubernetes and platform support. This role sits in the team focused on our internal developer platform, the tooling engineers use to provision infrastructure, build pipelines and deploy into our cloud environment. Our platform is used by multiple engineering teams across the business and is central to how we deliver software at scale. The team currently includes engineers across multiple seniority levels, and we are adding another senior engineer to strengthen our technical depth.

What you'll do

• We will rely on you to design and implement infrastructure using code, enabling consistent, repeatable and scalable environments across our cloud platform.
• We will expect you to build and optimise cloud-native deployment pipelines that support high-frequency, low-risk releases.
• We will look to you to enhance our internal developer platform, improving how engineers provision infrastructure and deploy services.
• We will count on you to troubleshoot complex platform and performance issues across distributed systems and lead root-cause investigations.
• We will expect you to contribute to architectural decisions across microservices, event-driven systems and cloud-native patterns.
• We will rely on you to mentor other engineers and raise the engineering standard across the team. 

Why this role is different

• We build platforms for engineers, not end-users. That means every decision is grounded in performance, reliability and usability at scale. 

We give you the opportunity to: 

• Influence platform architecture across cloud, containers and automation.
• Build tools that are used across engineering teams, not just a single product.
• Work on complex distributed systems with real production scale.
• Introduce new capabilities, including practical AI-driven enhancements to the developer experience.
• Contribute as a senior technical contributor without needing formal line management. 

What we're looking for

• We are looking for deep experience in platform engineering, site reliability or DevOps engineering.
• We expect at least five years of hands-on experience working in cloud environments.
• We require strong experience building infrastructure as code using tools such as Terraform, CloudFormation or similar.
• We are looking for solid experience building and maintaining CI/CD pipelines, for example Jenkins or GitHub Actions.
• We expect strong hands-on experience with containers and orchestration, particularly Kubernetes.
• We are looking for experience designing and operating cloud-native systems, including microservices and event-driven architectures.
• We require strong scripting or programming capability, for example Python, Go, Bash or PowerShell.
• We value experience with cloud platforms such as AWS or Azure, supported by relevant certifications.
• We expect a strong understanding of networking, security, APIs, databases and distributed systems.
• We are looking for engineers who can clearly explain their architecture decisions and the systems they've built.
• We value experience leading or influencing engineering practices and mentoring others. 

Education (Minimum)

• A relevant degree in Information Technology

Education (Ideal or Preferred)

• A relevant degree in Information Technology - IT Engineering

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Why the role exist

• The SAP team is looking for an experienced SAP MM Delivery Lead to step into a role that blends hands-on functional expertise with people leadership. The team is small, lean and growing, and the person in this role needs to be as comfortable guiding colleagues as they are delivering solutions. This is not a purely technical role, and it is not a purely managerial one. The Delivery Lead will own SAP Materials Management delivery across procurement, inventory management and broader supply chain processes, while operationally leading a team of three functional experts. As the team grows, the role is expected to evolve, gradually shifting towards solution guidance, relationship management, best-practice recommendations and people development. The team is on a journey towards future-fit, standard solutions, including SAP S/4HANA, the Fiori landscape and AI-enabled capabilities. The right candidate will help lead that journey, not just support the current environment.

What you'll do
Functional delivery 

• Lead end-to-end SAP MM delivery across procurement, inventory management and broader supply chain processes.
• Act as the primary point of accountability for MM-related delivery outcomes across procurement, inventory, supply chain and integration domains.
• Apply deep knowledge of source-to-pay and supply chain management processes, from vendor sourcing and procurement through to inventory management, logistics and goods movement.
• Drive solution design across integrated business processes, ensuring alignment between SAP, third-party systems and operational supply chain requirements.
• Design and recommend standard, future-fit SAP solutions aligned with business objectives and industry best practice.
• Translate business requirements into scalable SAP functional solutions and outcomes.
• Provide functional leadership for SAP MM integrations, collaborating with technical teams, integration specialists and solution architects to deliver robust end-to-end business solutions.
• Ensure data, process and system integration points are well governed, resilient and support operational continuity across the supply chain. 

People leadership 

• Operationally manage and develop a team of SAP functional experts.
• Upskill and coach team members, building capability and functional depth across the team.
• Coordinate and rally the team around shared priorities and delivery goals.
• Guide the team towards SAP S/4HANA and Fiori-ready solutions.
• Research and recommend new initiatives and platform capabilities, including AI-enabled functionality.

As the team grows, you'll shift towards :

• Solution guidance and architectural input.
• Relationship management with business and technology stakeholders.
• Identifying and embedding best practices across the SAP landscape. 

What the team is looking for
Non-negotiable technical requirements 

• Deep, hands-on SAP MM (Materials Management) expertise across procurement and inventory management.
• Strong end-to-end understanding of source-to-pay processes, including vendor sourcing and procurement.
• Strong understanding of end-to-end supply chain processes and how procurement, inventory management, logistics and goods movement connect across the broader business process.
• Experience working across integrated business processes and understanding how SAP MM connects with related systems and functional areas.
• Awareness of SAP S/4HANA, the Fiori landscape and future platform direction. 

Advantageous 

• Exposure to AI-enabled SAP capabilities and future platform development. 

Leadership and working style 

The team is lean, collaborative and operates in a changing environment. The right candidate will be:

• People-centric: genuinely invested in developing and upskilling team members.
• Agile and resilient: comfortable operating amid uncertainty and shifting priorities.
• Collaborative: able to work across functional experts, technical teams and solution architects.
• Patient: willing to guide and mentor rather than simply direct.
• A connector: someone who rallies the team and builds alignment rather than working in isolation. 

Minimum Experience

• A relevant degree in Information Technology, Supply Chain, Business or a related field.
• Minimum of 8 years or more  relevant SAP MM experience.
• Proven experience leading or mentoring a team of SAP functional specialists.
• Experience in a large-scale SAP environment, with banking, retail or FMCG experience advantageous.
• Stakeholder  relationship engagement and management
• Responsibility for delivery in a fast moving environment

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Purpose Statement

• You will design, build and maintain robust, scalable and efficient data platforms, applications and infrastructure that power data-driven decision-making across the organisation. You'll analyse business and system requirements, contribute to solution design documentation alongside Data Architects and build the pipelines and applications that keep data flowing reliably and efficiently.

Education (Minimum)

• Grade 12 National Certificate / Vocational
• Bachelor's Degree in Information Technology - Computer Science or Information Technology

Education (Ideal or Preferred)

• Honours Degree in Information Technology - Computer Science or Information Technology

Knowledge and Experience
Knowledge:

• Advanced Python — the core technical requirement for this role
• Strong SQL — modelling principles and query optimisation
• Deep knowledge of AWS cloud data services
• Application development and API design — Django or a similar backend framework is advantageous
• Kubernetes and containerised data solutions
• Batch processing concepts and basic stream processing
• ETL pipeline design, including error handling and recovery mechanisms
• Data lake and data warehouse patterns
• Data quality and governance implementation
• CI/CD principles, version control and automated testing
• Infrastructure as code and workflow orchestration tool

Experience:

• 5 years in data engineering or a closely related field —  what counts is direct involvement in solution implementation and integration
• Experience leading or significantly contributing to data engineering projects
• Strong, hands-on Python and AWS experience
• Backend application development experience — Django or similar frameworks;
• API development experience
• Experience working with cross-functional teams — finance, IT, business analysts — to understand business needs and deliver data-driven solutions, including communicating technical progress to non-technical stakeholders
• Snowflake experience is an advantage
   

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• We need a senior Salesforce developer who can take ownership of the platform that powers Funeral Cover, Life Cover and Credit Insurance for millions of South Africans – and help us build what comes next.

What you'll do here

• You'll work on a platform that manages the full insurance lifecycle – from quote to claim – at scale, for real clients who depend on it.

Specifically, you'll:

• Lead Salesforce architectural decisions across our Insurance platform
• Build and extend capabilities for policy lifecycle management, claims processing and client relationship management
• Design and implement integrations across policy administration, claims intake, adjudication and payment processing
• Build and maintain complex Apex logic, Lightning Web Components and Salesforce Flows that drive our insurance operations
• Ensure our platform scales reliably as our insurance business grows – across Life Cover, Funeral Cover and Credit Insurance
• Mentor junior and intermediate developers on the team
• Drive development standards and engineering best practices within the Salesforce space
• Evaluate and introduce Salesforce capabilities that move our Insurance platform forward

Your tech stack

• Salesforce Financial Services Cloud – our insurance platform foundation
• Apex, LWC, Salesforce Flow – how we build and extend the platform
• REST/SOAP APIs, Platform Events, Change Data Capture – how we integrate
• Java – your back-end foundation, directly transferable here
• Salesforce DX & CLI – source-driven development and deployment pipelines

What you bring
Experience

• 6+ years of software development experience, with meaningful Salesforce platform exposure
• Back-end development experience in Java or similar object-oriented languages, considered a strong foundation for Salesforce development
• A track record of designing and delivering complex Salesforce solutions end-to-end
• Experience working in regulated or financial services environments is a strong advantage
• The ability to explain technical decisions clearly – to engineers, architects and business stakeholders
• A genuine interest in growing the engineers around you

Education

• Minimum: Grade 12 National Certificate
• Preferred: A relevant tertiary qualification in information technology

Certifications

• Required: Salesforce Platform Developer I
• Preferred: Salesforce Platform Developer II, Salesforce Administrator, or Salesforce Financial Services Cloud accreditation

Knowledge

You can apply expert-level knowledge and develop others' understanding across:

• Apex programming – triggers, service classes, batch Apex, queueable Apex and scheduled Apex
• Lightning Web Components – component structure, data connectivity, cross-component communication and Lightning Design System
• Salesforce Flow – record-triggered flows, screen flows, scheduled flows and auto-launched flows
• SOQL and SOSL – efficient querying, governor limit management and multi-object data retrieval
• Insurance-specific data modelling – policies, claims, coverages, participants and financial transactions
• API integration – REST and SOAP services, Named Credentials, OAuth 2.0 and external system authentication
• Apex test class design – unit tests, integration tests and bulk operation tests with meaningful coverage
• IT systems development processes (SDLC) and version control
   

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• As a senior full stack engineer, you'll lead end-to-end initiatives, design complete solutions and provide technical leadership across the entire application stack – from the interface a client taps on our app to the back-end systems processing their claim in real time.
• Capitec Insurance is making a significant move into South Africa's insurance market, with 23 million banking clients and a three-year growth plan that demands technology built to scale. We're committed to making life cover more affordable, transparent and simple – with a fully digital application that takes less than 10 minutes and no medical tests. 
• Every line of code you write is part of keeping that promise.

What you'll do here

• Lead end-to-end system design across the full application stack
• Make architectural decisions that span front-end and back-end
• Mentor engineers on full stack practices and holistic technical thinking
• Drive technical standards across the team
• Design complete application architectures from the ground up
• Optimise performance across the entire stack
• Integrate complex systems across our insurance platform
• Balance front-end UX with back-end performance – so clients feel the quality of what you build

Our tech stack
Back-end

• C# and .NET Core
• AWS – where we build and run at scale   
• PostgreSQL – our primary data store
• Kafka – event-driven architecture and messaging or similar 

Front-end

• React or Angular or Vue
• TypeScript
• HTML, CSS and responsive UI design

Engineering practice

• RESTful API design and integration
• Microservice and event-driven architectures
• Containerisation and deployment using Kubernetes
• CI/CD pipelines and version control

What you bring
Experience

• 6+ years of proven full stack software development experience, delivering end-to-end solutions in production
• Strong back-end capability in C#/.NET Core
• Solid front-end experience with React or Vue and TypeScript
• Experience designing scalable systems in AWS environments
• A track record of leading technical decisions across the full stack – not just executing them
• Experience working in regulated or financial services environments is a strong advantage
• The ability to communicate technical decisions clearly to engineers, architects and business stakeholders
• A genuine interest in growing the engineers around you

Education

• Minimum: Grade 12 National Certificate
• Preferred: A relevant tertiary qualification in information technology

Knowledge

You can apply expert-level knowledge and develop others' understanding across:

• IT systems development processes (SDLC) and agile delivery
• Advanced programming concepts and design patterns
• Advanced algorithms and data structures
• Front-end architecture and component design
• Database systems and query optimisation (SQL and NoSQL)
• RESTful API design and integration
• Cloud computing platforms and services (AWS)
• Advanced microservice and event-driven architectures
• Deployment using Kubernetes and containerisation
• Testing practices – unit, integration and end-to-end

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• We are looking for an experienced Software Development Manager: Cash Devices to lead the teams responsible for our cash-device technology platforms, terminal applications, integrations and operational delivery capability. This is a strategic technical leadership role for someone with strong ATM and transaction-processing expertise who can provide technology direction, manage key vendor and platform relationships, ensure the stability, availability and security of critical banking systems, and develop high-performing teams. The successful candidate will drive delivery excellence, operational resilience, continuous improvement and people development across a critical customer channel.

What you'll do

• Lead multiple ATM technology delivery teams responsible for ATM applications and services.
• Drive solution design, architecture governance, engineering standards and delivery quality.
• Ensure system availability, performance, resilience and security across a critical banking channel.
• Oversee software development, enhancements, maintenance and production support.
• Lead major incident management, root cause analysis and recovery activities.
• Build and develop high-performing technical delivery teams through coaching and mentoring.
• Manage vendor relationships, technical roadmaps and delivery outcomes.
• Partner with product, technology and business stakeholders to deliver strategic objectives.
• Partner with the Product Head to translate the strategic product roadmap into executable delivery plans, release forecasts, milestones and team-level execution priorities across the cash-devices technology portfolio.
• Lead agile planning practices with the team, translating prioritised business features into delivery-ready team epics and, through iterative refinement, clear user stories, while managing dependencies, capacity, sprint and release planning, and delivery tracking.
• Drive engineering best practices including secure coding, code reviews, CI/CD and production readiness

What we're looking for:

• 8+ years of direct ATM domain experience.
• Proven experience within ATM delivery, support and operational environments.
• Strong technical delivery leadership experience within a banking or financial services environment.
• Proven ability to build high-performing technical delivery teams through coaching, mentoring, capability development, succession planning and career growth initiatives.
• Experience leading technical teams in an agile delivery environment, including translating strategic roadmaps into delivery plans, decomposing prioritised features into team epics and user stories, forecasting delivery, managing dependencies and tracking execution.
• Experience managing critical production systems and high-availability platforms.
• Production resilience & Security (ie. Incident Management, Root cause analysis, problem management, disaster recovery, performance analysis and optimisation, production monitoring, ATM security Principles, Encryption concepts, PCI DSS and PCI Pin standards)

Technology Engineering & Integration

• Proficiency in programming and scripting languages appropriate to the technology environment
• API Integrations
• Enterprise Integration Patterns
• Architecture Governance
• Secure Coding Practices
• CI/CD Principles
• Technical Design Reviews and Code Reviews

Critical technical expertise:

• ATM Technologies
• ATM transaction lifecycle
• ATM application architecture
• Device integrations
• ATM deployment and estate management
• Production support and device availability
• Experience with established ATM manufacturer platforms; NCR SelfServ and Diebold Nixdorf are preferred, while experience with GRG, Hyosung or other enterprise ATM estates will also be considered.

Terminal Applications & Device Platforms:

• NCR AANDC / NDC / NDCe
• Diebold Agilis / VCP
• Self-service banking platforms
• ATM, cash recycler, cash deposit and assisted-service solutions
• Other vendor terminal application platforms

Postilion (Essential):
Experience with:

• Postilion ATM Switching
• Terminal Drivers
• ATM Application Integration
• ISO8583 Messaging
• Routing and Transaction Flows
• Transaction Debugging

Postilion Configuration

• Experience with Postilion ATM App and/or Postilion SDK Development will be highly advantageous.

Delivery & Planning Leadership

• Translation of the Product Head’s strategic roadmap into executable delivery plans, milestones, release forecasts and team-level priorities
• Practical application of agile methodologies, including Scrum, Kanban and scaled agile practices where appropriate
• Release planning, forecasting and delivery tracking
• Working from the Product Head’s prioritised backlog and partnering with the team to decompose business features into delivery-ready team epics and progressively refined user stories
• Dependency, risk and issue management
• Capacity and resource planning
• Vendor and cross-functional delivery coordination
• Stakeholder management and executive reporting

Advantageous experience:

• NCR NDCe development and Builder experience
• Multi-vendor ATM environments (NCR, Diebold, GRG, Hyosung)
• Digital and omnichannel banking platforms
• API and event-driven architecture
• Kafka and event streaming
• Cash recycler and deposit automation solutions
• Azure, Kubernetes, DevSecOps and modern cloud engineering practices

Qualifications (Minimum)

• Bachelor's Degree in Commerce or Information Technology - Computer Science

Qualifications (Ideal or Preferred)

• Honours Degree in Commerce or Information Technology - Computer Science

What's in it for you?

• Lead technology that supports one of the bank's most important customer channels.
• Influence strategic technology decisions and long-term platform direction.
• Work with complex, large-scale, business-critical systems.
• Lead highly skilled technical delivery teams and strengthen capability across the cash-devices environment.
• Drive modernisation initiatives across ATM, digital and engineering platforms.
• Gain exposure to leading ATM technologies, switching platforms and vendor ecosystems.
• Join a culture that values innovation, ownership, collaboration and continuous improvement.

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What this role is about

• This is a senior, hands-on role focused on advancing native mobile app automation across complex product environments. You'll shape scalable automation solutions, guide best practice and mentor others — without direct reports. You'll also apply sound judgement on when manual testing adds more value than automation.

What you'll do

• Integrate automated testing into CI/CD pipelines, quality gates, version control and reporting 
• Build web, API and service-level automation for complex and event-driven systems 
• Set coding standards, review automation code and improve framework performance and reliability 
• Track automation coverage and use results to identify systemic quality risks 
• Mentor junior and mid-level engineers and represent automation in technical forums 

What we're looking for

• 5–8 years' hands-on automation testing experience 
• Proven native mobile app automation experience across iOS and Android 
• Strong Appium experience in production-grade environments 
• Experience with WebdriverIO and/or Playwright 
• Ability to design automation frameworks and strategy from scratch 
• Experience with cloud device farms such as BrowserStack 
• Strong web, API and service-level automation knowledge 
• Experience with CI/CD, databases, integrated systems and event-driven environments 
• Sound judgement on what to automate and what to test manually 
• A collaborative, hands-on approach to mentoring and technical leadership 

Minimum education and experience

• Bachelor's degree in Computer Science, Information Technology or a related field
• 5–8 years' automation testing experience, including framework design at scale
• Test Automation Certification advantageous

Technology exposure

• Mobile: Appium, WebdriverIO — native iOS and Android, gestures, deep links, biometrics, OTP and push flows 
• Cloud devices: BrowserStack or similar platforms — parallel execution and device coverage strategy 
• Web and API: Playwright, WebdriverIO — API and service-level testing 
• Delivery: CI/CD pipelines, quality gates, version control and reporting 
• Systems: Databases, event-driven environments, test data management and containerised testing 

Education (Minimum)

• Bachelor's Degree in Information Technology - Computer Science or Information Technology

Education (Ideal or Preferred)

• Certification in AWS Practitioner or Development Studies

Skills

• Analytical Skills
• Communications Skills
• Interpersonal & Relationship management Skills
• Numerical Reasoning skills
• Problem solving skills
• Additional Information
• Clear criminal and credit record
   

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What this role is about

• This is a senior, hands-on role focused on advancing native mobile app automation across complex product environments. You'll shape scalable automation solutions, guide best practice and mentor others — without direct reports. You'll also apply sound judgement on when manual testing adds more value than automation.

What you'll do

• Integrate automated testing into CI/CD pipelines, quality gates, version control and reporting 
• Build web, API and service-level automation for complex and event-driven systems 
• Set coding standards, review automation code and improve framework performance and reliability 
• Track automation coverage and use results to identify systemic quality risks 
• Mentor junior and mid-level engineers and represent automation in technical forums 

What we're looking for

• 5–8 years' hands-on automation testing experience 
• Proven native mobile app automation experience across iOS and Android 
• Strong Appium experience in production-grade environments 
• Experience with WebdriverIO and/or Playwright 
• Ability to design automation frameworks and strategy from scratch 
• Experience with cloud device farms such as BrowserStack 
• Strong web, API and service-level automation knowledge 
• Experience with CI/CD, databases, integrated systems and event-driven environments 
• Sound judgement on what to automate and what to test manually 
• A collaborative, hands-on approach to mentoring and technical leadership 

Minimum education and experience

• Bachelor's degree in Computer Science, Information Technology or a related field
• 5–8 years' automation testing experience, including framework design at scale
• Test Automation Certification advantageous

Technology exposure

• Mobile: Appium, WebdriverIO — native iOS and Android, gestures, deep links, biometrics, OTP and push flows 
• Cloud devices: BrowserStack or similar platforms — parallel execution and device coverage strategy 
• Web and API: Playwright, WebdriverIO — API and service-level testing 
• Delivery: CI/CD pipelines, quality gates, version control and reporting 
• Systems: Databases, event-driven environments, test data management and containerised testing 

Education (Minimum)

• Bachelor's Degree in Information Technology - Computer Science or Information Technology

Education (Ideal or Preferred)

• Certification in AWS Practitioner or Development Studies

Skills

• Analytical Skills
• Communications Skills
• Interpersonal & Relationship management Skills
• Numerical Reasoning skills
• Problem solving skills

Additional Information

• Clear criminal and credit record
   

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Purpose Statement

• To provide a business centre-based Business Banking sales and service function that will retain and grow a portfolio of Business clients.
• This will be achieved by identifying and implementing value-adding and specialised Business Banking financial products solutions from a range of standard and/or customised offerings.
• To proactively identify, source, and acquire new Business Banking clients through prospecting, lead generation, networking and referrals, converting opportunities into new client relationships.

Qualifications (Minimum)

• Diploma in Commerce or Finance

Qualifications (Ideal or Preferred)

• FAIS accredited as Key Individual and approved by FSCA

Experience
Minimum:

• Banking experience of at least 3 years (preferably in Business Banking).
• Managing a portfolio of Business customers, with a focus on customer service and financial analysis.
• Preparing and motivating Credit applications.
• Cost control and sales management.
• Proven experience in proactively acquiring new Business Banking clients; through prospecting, lead generation, networking and referrals - with the ability to convert opportunities into new client relationships.
• Demonstrated ability to achieve sales and new-business acquisition targets.
• Language: Ability to communicate (i.e., have a full conversation) in both Afrikaans and English, in line with language needs of the Paarl Business Centre's client base.

Ideal:

• At least 1+ year(s) spent in a Business Banking environment; including preparing and motivating Credit applications.

Knowledge
Minimum:

• Customer relationship management (CRM) principles and techniques.
• How to interpret financial statements, balance sheets and basic financial ratios.
• Standardised Business Banking transactional products and other core products relevant to small enterprises.
• Business Banking product offerings.
• Understanding of collateral and balance sheets.
• Multiple legal entities (companies, close corporations, sole proprietorships, etc.) in the Business Banking market, and the legislative restrictions and requirements governing these from a financial services perspective.
• Companies and Intellectual Properties Registration Act (CPIC) for correct documentation/mandate preparation purposes.
• Competitors' offerings.
• Regulations, Acts, and Codes related to the banking environment.
• Financial Advisory and Intermediary Services Act (FAIS), and the Financial Intelligence Centre Act (FICA).

Ideal:

• Features, benefits and value propositions of the respective company product/service offerings. 
• Current taxation laws as they apply to customers. 
• Good knowledge of administration processes and procedures pertaining to Business Banking transactions.

Skills

• Attention to Detail
• Analytical Skills
• Problem solving skills
• Decision making skills
• Communications Skills
• Interpersonal & Relationship management Skills
• Negotiation skills
• Influencing Skills
• Commercial Thinking Skills
• Strategic Thinking Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
   

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Purpose Statement

• To lead, coach, and develop a cross-skilled client service team within a contact centre environment, coordinating outbound calling activities focused on new initiatives, client retention, sales, and compliance. The role is responsible for ensuring service excellence, achieving campaign objectives, and consistently meeting productivity and performance targets for both Capitec Bank and non-Capitec Bank clients.

Experience
Minimum:

• 2–3 years' experience in a leadership or people management role within an outbound, campaigns and sales contact centre, and risk mitigation environment
• Experience in a role which required delegation, quality assurance and validating work
• Experience coordinating outbound calling processes

Ideal:

• 5 years' experience in an outbound call centre, sales and campaign management and risk mitigation environment
• Experience using contact centre systems, including Dialers
• Campaign management experience

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational
• A relevant tertiary qualification in Banking

Qualifications (Ideal or Preferred)

• A relevant tertiary qualification in Business Management

Knowledge
Minimum:

• Sound knowledge of the risk mitigation environment, including relevant legislation and regulations
• Understanding of the impact of credit bureau scores
• Principles of customer service
• Acquiring knowledge (merchant processes, etc.) and the merchant environment
• Customer Relationship Management (CRM)
• Stakeholder relationship engagement and management
• Responsibility for delivery in a fast-moving environment
• People management practices and principles
• Business acumen
• Leadership best practice, including performance management, coaching and development of a team
• Client contact centre environment, including service levels, quality assurance and campaign management
• Knowledge of contact centre / case management systems
• Knowledge of campaign principles
• HR principles and processes

Ideal:

• Capitec Bank products, systems and processes relevant to Merchant Services Operations, including multiple systems and processes

Skills

• Communications Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Interpersonal & Relationship management Skills
• Planning, organising and coordination skills
• Attention to Detail
   

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Purpose Statement

• To manage the Business Centre in terms of driving a proactive sales and service culture that will retain and grow the Business Centre client base. 
• Responsible for driving activity, planning, and implementing marketing, sales, and support services strategies for the Business Centre.

Qualifications (Minimum)

• A relevant tertiary qualification in Business Management or Finance

Qualifications (Ideal or Preferred)

• Bachelor's Degree in Business Management or Finance

Experience
Minimum:

• Banking experience of at least 5 years, of which 3 years should have been spent in the Business Banking environment.
• 3 years' managerial experience.
• Significant experience in preparing and motivating Credit applications.
• Budgeting, forecasting, cost control, and sales management experience is essential. 
• Accountability for managing a profitable cost centre. 

Ideal:

• 4+ years' experience in directly selling business banking financial products.
• 3+ years' experience in leading a team of 10 to 15 staff members, ideally within a business banking environment.

Knowledge
Minimum:

• Business knowledge and acumen.
• Interdependencies between industry knowledge, business and financial risks, Business Banking product knowledge, and pricing and taxation (to determine feasible operating tactics for the Centre to maximise total profit and minimise loss).
• Financial Modelling; activity-based costing, financial analysis (evaluating and identifying trends), and complex cash flow cycles (industry/sector specific).
• Principles and practices of business economics and the current business economic environment. 
• Different industry sectors and sector risk profiles/trends (this includes an understanding of the impact of climatic conditions on markets).
• Managing Local Market (MLM) sales principles and practices to manage and optimise retention and growth within the Centre. 
• General banking practices and procedures. 
• Competitor product offerings/channels/operational and marketing tactics. 
• Credit principles and practices; including an understanding of credit application and securities. 
• Legal entities (companies, close corporations, sole proprietorships, etc.) in the commercial market; and the legislative - restrictions and requirements governing these from a financial services perspective. 
• Financial Advisory and Intermediary Services Act (FAIS), and the Financial Intelligence Centre Act (FICA). 
• Extract and apply information to CRM (Customer relationship management) strategy.
• General understanding of how Business Banking operates, as well as the business risks, industry risks, and financial requirements pertaining to the business market.
• People management principles and practices.

Ideal:

• Features, benefits, and value propositions of the respective company product/service offerings. 
• Multi-level products available and pricing structures.
• Current taxation laws as they apply to customers. 
• Good knowledge of administration processes and procedures pertaining to Business Banking transactions.

Skills

• Analytical Skills
• Planning, organising and coordination skills
• Communications Skills
• Interpersonal & Relationship management Skills
• Negotiation skills
• Management skills
• Commercial Thinking Skills

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Purpose Statement

• To provide a proactive Business Banking sales and service management function that will retain and grow a portfolio of Business clients.
• To and identify and implement value-adding and specialised Business Banking financial product solutions from a range of standard and/or customised offerings.
• The role includes visiting clients at business premises (frequent travel).

Qualifications (Minimum)

• A relevant tertiary qualification in Business Management or Finance

Qualifications (Ideal or Preferred)

• Bachelor's Degree in Business Management or Similar

Experience
Minimum:

• Banking experience of at least 5 years – of which at least 3 years spent in the Business Banking environment.
• Managing a complex portfolio of Business customers with a service and financial analysis focus.
• Significant experience in preparing and motivating Credit applications.
• Cost control and sales management.

Ideal:

• 1-2 years managerial leadership / managerial experience.
• Managing a small Business Centre.

Knowledge
Minimum:

• Principles and practices of business economics and the current business economic environment. 
• Customer relationship management (CRM) principles and techniques.
• Different industry sectors and sector risk profiles / trends; this includes an understanding of the impact of climatic conditions on the agricultural market (if there are agric. clients in the portfolio). 
• Local market (LM) sales principles and practices to manage and optimise retention and growth within the portfolio. 
• General banking practices and procedures. 
• Knowledge of competitor product offerings / channels / operational and marketing tactics. 
• Credit principles and practices, including an understanding of credit application, securities.
• Legal entities (companies, close corporations, sole proprietorships, etc.) in the commercial market and the legislative restrictions and requirements governing these from a financial services perspective. 
• Financial Advisory and Intermediary Services Act (FAIS) and the Financial Intelligence Centre Act (FICA). 
• Able to extract, analyse and apply CRM insights to influence the client management approach and strategy.
• General understanding of how Business Banking operates, as well as understanding the business risks, industry risks and financial requirements pertaining to the Business market.

Ideal:

• Features, benefits and value propositions of the respective company product / service offerings. 
• Multi-level products available and pricing structures.
• Current taxation laws as they apply to customers. 
• Good knowledge of administration processes and procedures pertaining to Business Banking transactions.
• Financial Modelling; activity-based costing, financial analysis (evaluating and identifying trends), complex cash flow cycles (industry / sector specific).

Skills

• Analytical Skills
• Problem solving skills
• Decision making skills
• Attention to Detail
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Communications Skills
• Interpersonal & Relationship management Skills
• Influencing Skills
• Negotiation skills
• Commercial Thinking Skills
• Strategic Thinking Skills

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Why this role exists

• We are growing the way our systems work together, and we need a Systems Analyst who can step back, seethe full picture and design solutions that make sense end to end. This role exists to turn complex businessneeds into clear, well‑structured  system designs that teams can confidently build and support.

What you’ll do

• Design system solutions that fit into a wider technology landscape and support real business outcomes 
• Break complex requirements into clear, structured components that development teams can easily implement.
• Translate technical concepts into diagrams, documentation and explanations that others can understand and use.
• Work closely with developers, engineers and business partners to refine solutions and resolve system issues.
• Review delivered solutions to ensure they align with the original design and make adjustments where needed.

About the team

• We work in a systems and integration environment that supports high‑volume, business‑critical platforms. Our team partners closely with development and operations teams, playing a key role in shaping how systemsconnect, scale and evolve. The impact of our work is visible across multiple platforms and services.

Why this role is different

• We focus on design and thinking, not just delivery
• We give you exposure to complex systems and meaningful architectural decisions
• We value people who can explain, influence and collaborate — not just write code
• We work in a culture that encourages ownership, learning and practical problem‑solving

What we’re looking for

• Several years’ experience in systems analysis or solution design
• A background in software development or engineering, with a strong understanding of how code works
• Proven ability to design system flows, integrations and solution diagrams
• Experience working with complex, integrated systems
• Solid knowledge of databases, web technologies and system interfaces
• Strong communication skills and the confidence to explain ideas clearly
• Experience in regulated or large‑scale environments is an advantage

Experience
Minimum:

• Relevant tertiary qualification in Information Technology (Computer Science or Information Systems)
• 5–8 years’ experience in Systems Design and Analysis
• Exposure to complex system integrations
• Strong understanding of development environments (background in software engineering advantageous)At least 1–2 years of telco experience (advantageous)Ideal:

Technical Skills:

• SQL
• Transact-SQL
• Web Services
• HTML, CSS, JavaScript
• Exposure to Java (advantageous, not mandatory)
• Certifications such as AWS are beneficial but not mandatory. 

Ideal Experience & Tools:

• Jira
• Confluence
• Exposure to automation tools
• Working knowledge of Java and/or C# 

Qualifications (Minimum)

• A relevant tertiary qualification in Information Technology

Qualifications (Ideal or Preferred)

• Certification in ITIL

Knowledge
Minimum:

• Knowledge and understanding of:
• Functional knowledge of the respective area
• Systems analysis methodologies
• Defining functional and non-functional requirements
• Documentation including assistance with drafting documents for technical requirements and training purposes
• Where applicable for the functional area:
• SQL (e.g. My SQL and Microsoft SQL)
• API integration (e.g. web services, REST Services, SOAP, etc)

Ideal:

• Knowledge and understanding of: 
• ITIL Principles and the application thereof
• Automation tools
• Object-Oriented Analysis and Design (OOAD)
• Project Management and coordination
• Banking systems and business models
• Card Processing
• Best practices for Quality Assurance (QA)
• Jira and Confluence
• Where applicable for the functional area:
• Programming and programming languages, enabling troubleshooting and escalation where required to Software Engineers. Could include: 
• JAVA |  C# | Python, Powershell, Postman/Soap |NET Frameworks |XML |JSON |HTML |CSS |JavaScript

Skills

• Analytical Skills
• Attention to Detail
• Business writing skills
• Communications Skills
• Interpersonal & Relationship management Skills
• Numerical Reasoning skills
• Problem solving skills
   

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Purpose Statement

• In this role, you will lead the process used to set and manage actuarial assumptions across the Valuations and Modelling department. You will be responsible for ensuring assumptions are accurate, well-supported by data, and governed through appropriate controls and approval processes. This includes analysing experience data, developing and reviewing assumptions, assessing business impacts, and presenting recommendations to governance forums.
• You will also oversee the overall basis-setting framework, including the methodology, governance, and operating model. Working closely with teams across the business, you will coordinate basis-setting activities, provide final assumption recommendations, and drive continuous improvements to the way assumptions are developed and managed.

Education (Minimum)

• Honours Degree in Actuarial Science or Mathematics
• Masters Degree in Data Science or Statistics

Education (Ideal or Preferred)

• Honours Degree in Actuarial Science, Mathematics, Statistics, Data Science or a related quantitative field.
• Qualified Fellow of the Actuarial Society of South Africa (FASSA) or equivalent actuarial professional body preferred

Knowledge and Experience
Knowledge

• Advanced assumption-setting methodologies, best-estimate principles, experience analysis, credibility assessment and dynamic basis strategies.
• Basis-setting operating models, annual planning, governance gates, ownership models, data readiness, dependency tracking and controlled production processes.
• Experience database ownership, Insurance Data delivery models, validation controls, sign-off evidence, maintenance governance and future product database requirements.
• Python-based actuarial applications, controlled automation, documentation automation and technology-enabled process improvement (where relevant).
• Life insurance products, claims experience, policyholder behaviour, expenses, investment assumptions, IFRS 17, SAM, capital, forecasting, pricing and economic valuation requirements affected by assumptions.
• Impact assessment methods including actual versus expected experience, individual basis change testing, analysis of surplus feedback, basis change impacts, IFRS valuations and budget impacts including impact on earnings emergence.
• Basis governance, control design, model readiness, implementation dependencies, audit walkthroughs, HAF sign-off processes, peer review of insurance bases and ORSA adverse scenario principles.
• Regulatory, IFRS 17, SAM, capital and management reporting requirements relevant to actuarial assumptions and outputs.

Experience

•  8 + years of actuarial or insurance finance experience, including significant experience in assumption setting, basis analysis, experience investigations, impact assessment and governance.
• Proven experience leading and owning basis-setting operating models, annual basis plans, governance gates, ownership models, data readiness, experience investigations, assumption development and final basis recommendations.
• Demonstrated experience owning assumption pack frameworks, basis change registers, impact dashboards, executive packs, ALCO/management decision-support material, basis-setting reports and HAF sign-off processes.
• Proven experience applying advanced actuarial judgement to credibility, trends, sensitivities, business mix, operational changes, short-term market events, external benchmarks, financial impacts, pricing implications, regulatory implications and strategic trade-offs.
• Significant experience designing and overseeing controls over data readiness, experience investigations, assumption calculations, documentation, approvals, model implementation, scenario testing, reconciliations, post-implementation checks and experience database maintenance.
• Experience owning or leading basis-setting applications, controlled automation, governance workflows, and process improvement initiatives.
• Experience providing audit walkthroughs, peer review of insurance bases, ORSA adverse scenario input and governance evidence.
• Demonstrated ability to coordinate complex basis-setting projects with valuations, modelling, data and finance teams.

Skills

• Decision making skills
• Influencing Skills
• Negotiation skills
• Planning, organising and coordination skills
   

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Purpose of the Role

• We are looking for a strategic and client-focused Client Engagement Manager to drive client value through the development and execution of client engagement strategies, campaigns, programmes, and lifecycle initiatives.
• This role is responsible for owning a dedicated business portfolio and partnering closely with business stakeholders to develop and deliver meaningful, data-driven client engagement solutions that improve client outcomes, deepen relationships, and support business objectives.
• The successful candidate will act as the bridge between business strategy and client engagement execution, ensuring that engagement initiatives are aligned to client needs, commercial objectives, and long-term value creation.

Experience

Essential Experience

• 5+ years' experience in CRM, client engagement, customer marketing, customer value management, retention marketing, or a similar discipline.
• Experience developing and executing client engagement strategies in a complex, customer-centric environment.
• Demonstrated experience partnering with senior business stakeholders and influencing decision-making.
• Experience leading cross-functional projects and managing multiple priorities.
• Previous people management experience.
• Strong understanding of client segmentation, customer lifecycle management, campaign management, and CRM practices.
• Proven ability to use data and insights to drive engagement and commercial outcomes.

Highly Preferred

• Banking, financial services, or retail banking experience.
• FMCG, retail, loyalty, rewards, or customer engagement experience within large consumer businesses.
• Experience within a highly data-driven marketing or CRM environment.

Alternative Backgrounds We Would Consider

• We are open to candidates from leading advertising agencies who have operated at Senior Account Manager level or Account Director level.

What You Will Do

• Lead the development and execution of client engagement strategies across a dedicated business portfolio.
• Translate business objectives into actionable client engagement plans, campaigns, programmes, and initiatives.
• Partner closely with senior stakeholders to understand portfolio priorities, opportunities, and challenges.
• Drive the planning and implementation of client lifecycle communications and engagement activities.
• Use client insights, segmentation, CRM data, and performance analytics to inform strategic decision-making.
• Identify opportunities to improve engagement effectiveness through testing, optimisation, and innovation.
• Manage and coach client engagement specialists and cross-functional contributors.
• Collaborate with marketing, analytics, CRM, digital, product, and business teams to deliver integrated solutions.
• Monitor campaign and engagement performance, providing insights and recommendations to stakeholders.
• Continuously challenge existing approaches and seek opportunities to enhance client value and engagement outcomes.

Qualifications (Minimum)

• Bachelor's Degree in Marketing or Business Management

Qualifications (Ideal or Preferred)

• A relevant post-graduate qualification in Marketing or Business Management

Knowledge

MINIMUM:

• Principles of brand marketing
• Data analysis, client profiling and segmentation
• CRM Systems and technology
• Digital marketing and e-commerce
• Strategic marketing management
• Campaign management
• General business/commerce know how
• People management principles and practices
• Internal and external communication methods and practices
• Stakeholder management principles and practices

IDEAL:

• Capitec environment and products.

Skills

• Problem solving skills
• Decision making skills
• Communications Skills
• Management skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)

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Purpose Statement

• To be a client engagement agent who can apply and provide data, systems know how to support, track, develop and improve basic client engagement programmes, campaigns and prompts throughout the client engagement life cycle
• To conceptualise, articulate, design and build, basic Client Relationship Management (CRM) solution designs, in relation to specific communication programmes, campaigns, and prompt business requirements.

Experience
Minimum:

• >1-2 yrs. technical CRM experience in a client relationship environment or business engineering to understand data, modelling, selection, systems, and integration points in respect of a client centric view.
• Operating in an environment practicing Agile methodology.

Ideal:

• >1 years’ experience in CE to understand data, modelling, selection, systems, and integration points in respect of a client centric view
• >1 years program or business engineering experience project experience.

Qualifications (Minimum)

• A relevant tertiary qualification in Information Technology or Similar

Qualifications (Ideal or Preferred)

• A relevant qualification

Knowledge
Minimum:

• Salesforce Marketing Cloud (or similar CRM system)
• Salesforce CRM (or similar CRM system)
• Process engineering
• Analytics and modelling
• System integration, APIs
• Customer relationship management principles, tools, and methods
• Understanding of data, modelling, selection, systems, and integration points in respect of a client centric view.
• Stakeholder engagement and management principles and practices
• Agile methodology

Ideal:

• CX or CE Journey mapping
• Technical CRM program building 
• AI modelling
• Digital channel development and integration 

Skills

• Analytical Skills
• Communications Skills
• Interpersonal & Relationship management Skills
• Planning, organising and coordination skills
• Problem solving skills
   

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The Role

• You'll be the dedicated Strategic People Partner for our Operations portfolio — the largest, most complex and most data-rich environment in the business. Your primary client is the Head of Operations. You'll work directly alongside the Operations Executives who lead the teams behind every branch in the country. 
• This role sits inside the leadership team — not beside it. 

What you'll do
Partner at the top

• Work directly with Executives, Divisional Executives and Heads of Department as their dedicated people partner 
• Help shape and drive the people strategy for your client area — as a genuine member of the leadership team, not a service provider sitting outside it 
• Act as the single point of contact for senior leaders on all things people 
• Spot the blockers before they become problems and reset course when plans need to shift 

Turn insight into action

• Use people data, workforce trends and business context to influence decisions that matter 
• Track the progress of the people plan and report back with precision and strategic response  
• Proactively identify what's working, what's not and what needs to chang

Drive real change

• Lead people-related change management across your client area — from culture and Diversity, Equity and Inclusion to Employee Experience and organisational effectiveness 
• Build and roll out implementation plans for key transformation initiatives in partnership with our HR Centres of Excellence 
• Coach people leaders to grow their own HR capability — so the whole organisation gets stronger over time 

Connect the dots across the business

• Collaborate with HR specialist teams and business partners (including Finance) to deliver integrated, high-impact people solutions 
• Represent your client's needs inside HR — and bring HR's thinking back to the business in a way that lands 

What you bring

• 3 – 4 years as a strategic people partner or generalist, supporting key clients at a senior management level within the organisation 
• At least 4 years' experience in one or more HR specialist disciplines — recruitment and selection, talent management, learning and development, or similar 
• Proven experience building and maintaining key client relationships at senior management level — and leading, planning and managing multiple HR change initiatives across a dedicated client area 
• Strong data fluency — you can read workforce data, make sense of what it's telling you and build strategy from it 

Knowledge

• Commercial, business and financial principles and how they shape people decisions 
• Core HR disciplines: talent acquisition, talent development, leadership development, performance management, remuneration, organisational design and relevant labour legislation (LRA, EEA, BCEA) 
• Consulting principles, governance and risk management 

Qualifications

• A relevant degree in Human Resources or Industrial/Organisational Psychology (minimum) 

You'll also need

• Clear criminal and credit record 
• A valid driver's licence and own vehicle 

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WHAT YOU NEED

• Over 5 years of experience in technical operations and service management within an FNO environment, with hands-on expertise in FTTH connectivity services. Proven ability to establish, optimise, and continuously improve operational processes. Demonstrated expertise in diagnosing, troubleshooting, and resolving complex operational incidents, ensuring minimal service disruption and maintaining high levels of service availability. 
• Strong understanding of ITIL principles, SLA and KPI management, vendor management, incident management, and operational reporting. Confident in providing guidance and recommendations to senior stakeholders with minimal oversight.

NICE TO HAVE

• Exposure to multi-vendor and multi-partner connectivity environments, with hands-on experience working within both Fibre Network Operators (FNOs) and Internet Service Providers (ISPs), as well as Fixed Wireless Access (FWA) networks. 

WHY JOIN CAPITEC CONNECT?

• This is a greenfield challenge inside a business with real scale. You won't be patching someone else's legacy operation. You'll be part of a team that determines how fixed connectivity works here — the monitoring, the workflows, the frameworks. All of it. 
• The complexity is real. The partner ecosystem is multi-vendor. And the opportunity to help shape something from the start doesn't come around often. 

Experience

Minimum/Ideal:

• At least 5yrs working experience in a technical environment with 3+yrs systems related experience in a fast moving, client focussed environment.
• Experience and troubleshooting across the computer / technology environment, exposure to servers, databases, server security, networks, infrastructure etc 
• In building and maintaining effective vendor / 3rd party relationships (function specific).
• In a capacity requiring effective communication and pulling multiple components together to achieve end goals.

Qualifications (Minimum)

• Diploma in Information Technology

Qualifications (Ideal or Preferred)

• Certification in ITIL or AWS Foundation

Knowledge
Minimum/Ideal:

• Knowledge of business continuity principles and practices
• Knowledge and understanding of the criticality of system performance and reliability, and monitoring and management of same  
• Understanding of IT systems development processes 
• Of the principles and practices around vendor management and SLAs 
• Of general IT standards, quality assurance and governance
• Knowledge of Information Technology Frameworks. (ITIL) 
• Of how to transfer skills and knowledge regarding new systems or system changes
• Understanding of monitoring, technologies best practices and toolsets 

Skills

• Analytical Skills
• Attention to Detail
• Communications Skills
• Decision making skills
• Interpersonal & Relationship management Skills
• Planning, organising and coordination skills
• Problem solving skills

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Purpose Statement

• The successful incumbent will be responsible for the constructional design of floor layouts for new/upgrade branches, including offsite cash devises and all alterations to existing branches, with a strong focus on external and internal branch signage, in-branch communication and overall branch look and feel. This will include the liaison with the relevant suppliers, contractors, landlords and tenant coordinators in this regard.

Experience

• 2 years’ experience in architectural design and construction
• Experience working on REVIT

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational
• A relevant qualification in Draughting or Architectural Technology

Qualifications (Ideal or Preferred)

• Certification in ITIL Foundation

Knowledge

• Building/ Construction – Methods/ Materials/ Regulations

Skills

• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Communications Skills
• Project Management Skills (Methodolgy Specific)
• Interpersonal & Relationship management Skills
• Analytical Skills
• Commercial Thinking Skills