Jobs Available at DHL

Job purpose:

• Coordinates the delivery and follow up of air shipments on behalf of customer.
• To be the single point of contact for all freight requests and information.
• Processes, handles and distributes all required documents in the receiving areas
• Performs booking and booking optimization according to internal guidelines as defined by Product
• Ensures customer requirements are met and takes corrective actions in case of deviations from customer requirements
• Ensures documents and timestamps are completed and updated in a timely and efficient manner and according to regulations and internal procedures

DHL Global Forwarding has an opening Air Freight Senior Specialist in Johannesburg, South Africa.  Join us in connecting people and improving lives!

In this Air Freight Senior Specialist position

• Provide front line contact with customer.
• Liaising with overseas stations and suppliers in order to arrange shipments.
• Monitoring and following up on shipments until delivery.
• Creates/confirms transport order to ensure delivery of the shipment to the final customer
• Performs booking and booking optimization according to internal guidelines as defined by Product
• Prepares, controls and distributes all required Import documents to counterparts(carrier, consignee, supplier, etc.) complying with regulations and internal procedures
• Ensuring the accurate tariffs application on all shipments billings.
• Managing the profitability of every shipment and raising any issues or incidents that would impact the profitability of the account.
• Performs IT systems related tasks to provide up to date information on shipment
• Attending to client queries as required.
• Making sure all operational KPI’s are met and maintained
• Monthly KPI reporting if required
• Handle customer complaints
• Develop and maintain customer relationships with existing customers.
• Manage the clients requirements outlined on client SOP and DHL GF Standard Work Manuals.
• Assist Airfreight Import Manager to meet department targets.
• Participates in joint Sales visits if necessary
• Identify and report new possible business opportunities.
• Maintain good relationships with colleagues in various operations. Coordinate/liaise/work with carrier contact on operational activities, issue resolution, process execution and performance improvements according to corporate policy.
• Maintains excellent relationships with suppliers
• Monitor shipments on a daily basis.
• Keeping record of the status of shipments.
• Raising CCM’s and OI’s where required.
• Capture and monitor system time stamps required for client status reports and KPI’s.
• Constantly demonstrating and living the values of DHL

Now, here is what we need from you!

• Extensive knowledge of Air Freight Logistics and Operations
• Global Logistics and Geographical knowledge
• Strong Communication skills (both written and verbal)
• Ability to identify and meet customer needs in a timely, pleasant and friendly manner
• Commercial attitude
• Good administration skills
• Results driven and attention to details
• Computer and Microsoft Office Literate
• Basic Financial Acumen (Revenue, Cost, Gross Profit, etc)
• Weekend Overtime if required
• Experience:  10 Years’ experience within the scope of Customs Clearing/DA51/DA52/TDN/VDN/ Refunds/Duty Drawbacks/Bonded warehouse/Rebate stores/Stops/Provisional payments/
• Education: 5 years experiences directly related to the duties and responsibilities specified..

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What you’ll own

• Ensure all shipments are collected and processed within agreed cut-off times.
• Process shipments in accordance with DHL network standards and operating procedures.
• Verify airway bills, shipment coding, documentation and destination requirements.
• Complete pre-alert processes and ensure customs documentation requirements are met.
• Coordinate Value Added Service (VAS) shipments with relevant stakeholders.
• Monitor and proactively manage priority, time-sensitive and high-value shipments.
• Ensure all shipments reach the appropriate gateway within required timelines.
• Monitor compliance with hazardous goods handling requirements.
• Ensure inbound shipments are processed and delivered within agreed service timelines.
• Manage exceptions relating to undeliverable shipments and coordinate tracing processes.
• Ensure inbound shipment processing complies with DHL network standards.
• Adhere to ISO, customs and duty recovery requirements.
• Build and maintain strong customer relationships through regular engagement.
• Act as the primary point of contact for operational and service-related enquiries.
• Ensure every customer interaction reflects DHL's standards of quality and service excellence.
• Resolve customer requests, concerns and service issues through effective coordination with internal stakeholders.
• Educate customers on DHL products, services, shipping requirements and operational procedures.
• Support customer adoption of new products, services and process changes.
• Flexibly support customer-facing activities across the onsite operation as required
• Ensure all shipment events, checkpoints and operational data are captured accurately and within required timelines.
• Monitor operational performance against service commitments and scorecard targets.
• Analyse operational reports and identify trends, risks and improvement opportunities.
• Escalate performance concerns and coordinate corrective actions with relevant stakeholders.
• Prepare accurate and timely operational reports.
• Collaborate with IT, Services and operational support teams to improve system utilisation and productivity.
• Support continuous improvement initiatives that enhance customer and operational performance.
• Coordinate customer requirements with Sales, Operations, Customer Service, Finance and other support functions.
• Support the management of customer operational supplies and consumables.
• Ensure customer supply requests are processed and fulfilled timeously.
• Assist in resolving customer account, billing and operational queries.
• Support implementation of operational initiatives and business priorities directed by management.
• Provide input into operational planning and forecasting activities as required.
• Identify potential sales opportunities during customer interactions.
• Refer qualified opportunities to the appropriate Sales representative for follow-up.
• Collaborate with Sales and other commercial teams to maximise business opportunities.
• Maintain accurate operational records, files and documentation in accordance with company standards.
• Monitor and action operational emails, system alerts and service platforms within required service levels

What we are looking for

• Diploma in Logistics, Supply Chain, Business Administration
• Minimum 2 years' experience in a customer service, logistics, courier, supply chain or operations environment.
• Strong communication, problem-solving, and relationship-building abilities.
• Proven experience in an onsite customer service or in-house operations environment.
• Knowledge of customs processes, import/export documentation and shipment processing.
• A valid driver's licence and access to a reliable vehicle would be advantageous.
• Willingness to travel occasionally to different customer sites when required.

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Key Responsibilities:

• Process and shelve inventory accurately, ensuring export documentation for WPX is prepared correctly for smooth network movement.
• Clear inbound material within 45 minutes of aircraft arrival and verify collected cargo against pre‑alerts, sending upliftment details to destinations.
• Label and shelve high/low‑value shipments, update SIS, and perform daily store and inventory checks to maintain accuracy.
• Monitor bonded shipments, ensuring items older than 14 days are moved to the state warehouse and reported.
• Coordinate multi‑shelf shipments, provide store‑check feedback, and ensure timely dispatch of labelled cargo according to destination codes.
• Process, scan, and route shipments (international, WPX, NCY, COY) with correct destination codes, ensuring upliftment and CIA requirements are met.
• Lodge materials with airlines or road haulers, follow up on upliftment, and attach accurate release documents and invoices.
• Verify shipment piece counts, ensure correct documentation is drawn, and process RIB shipments using correct MWP codes with AWB references in comments.
• Conduct daily bond reconciliations, resolve inventory discrepancies, and ensure paperwork and bagging accuracy.
• Ensure prompt shelving and scanning of Bond shipments, including grouping multiple‑piece shipments and prioritising CSIB‑cleared items.
• Perform re‑weighing for OB DOX/WPX shipments and capture manual volumetrics for oversized pieces.
• Comply with all Global SOP, security protocols, and Part 108 requirements.
• Report damaged, open, or torn shipments and ensure they are documented and sorted to DHL standards.
• Prepare accurate AWBs and breakdowns for airlines, ensuring correct weights, dimensions, and timely drawing of parcel documents for Imports.
• Validate missing documents via GIA, move pre‑cleared shipments promptly, and update DCVS for diversions.
• Complete bond reconciliation and GSOP‑compliant departure reporting and ensure timecard completion.
• Coordinate inbound flight offloading and outbound cargo loading, ensuring compliance with customs procedures and GSOP standards.
• Load cages, bags, ULDs/PMCs with correct tags, ensure seals are managed with Security, remove outdated markings, and comply with weight limits (20kg bags / 50kg heavyweight section).
• Screen goods before lodgement and support safe loading/offloading of vehicles.
• Assist with operational and administrative tasks outside core duties to support business needs.

Minimum Requirements: 

• Matric 
• Forklift Drivers Licence (as required) 
• Valid driver’s licence and PDP (2 years) 
• PC Literacy. 
• Dangerous Goods Regulations Certificate Category E and DG Load and CAA Part 108 Security cargo awareness (advantageous)
• Previous courier / airfreight experience (advantageous) 
• Experience / knowledge of DHL systems (ECIS, SHERLOC, OCNT, CSV, HMS and CALMS) 
• Knowledge of customs procedures

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In this Customs VAS Supervisor position

Stops/PP Liquidation and Bonded warehouses:

Stops

• Maintain weekly catch-up meetings with stops clerk and identify key risk to Operations Manager
• Check in daily to see where you can assist with escalations
• Review stops report weekly for repetitive stops and what action can be put in place to rectify with the customer.

PP Liquidations:

• Maintain weekly catch-up meetings with stops clerk and identify key risk to Operations Manager of items close to expiry.
• Discuss with AFR/OFR Operations Managers to get resolution on outstanding matters

Bond Registers:

• Maintain accurate Bond registers for Power of Trade, Kimberley Clark and JSA SOS 11020
• Weekly meeting with Stops clerk to present the bond registers and highlight any risk.
• Escalate to key stake holders where required and finalize to avoid penalties.

Refunds and Duty Drawbacks:

• Weekly meetings with adjustment controller to unpack Refund register.
• Escalate any Key risk to Operations Manager but resolve the matter with Operations and customer to avoid write offs.
• Ensure there is a manual Duty Drawback register for all DDb’s
• Help with escalation to SARS.
• Monitor rejections as part of weekly discussion and put action plan in place to get matters resolved quicker.

RLA – Relationship management:

• Manage and link all new customers on the RLA efilling system (when requested)

Yearly License renewals:

• Reapply for the renewal of all licenses for DGF on the efilling system (November each year)
• Send the updated licenses to IT/BPO and Operations Manager CDZ

Customer Newsletters:

• Check SARS website and other related website for weekly updates on Customs rules and regulations and other related news.
• Compile a Customs newsletter if impact is for all customers.
• IF impact only for some customers send a mail with the changes and copy the Salesperson in on the mail that you send to the customer.
• Share changes in PD Board.

Customer permits:

• Apply and manage all permits for CDZ customers (CITES as well)
• Update related CITES Permit sheet for Gucci

Post Factor audit Management.

• Ensure that the assigned staff member provides on a weekly basis the post factor audit sheet.
• Identify and investigate the problem areas
• Advise Clearance Team Leader on mistakes and monitor VOC’ and corrections needed.
• Advise CDZ Operations Manager – training to be provided on errors.

Conduct regular file audits on compliance with regards to Imports and Exports:

• KPI will define the number of files to be audited within a monthly period.
• Country of origin (Euro 1 or invoice declaration) correctly applied.
• Did we apply the correct trade agreements where applicable.
• Tariff heading correctness (Especially where DHL provided the tariff heading) Offer tariff audit to
• Client.
• Valuation – Correctly applied.
• Related parties (VDN’s is this in place. When last did the customer review the VDN. Upliftment %)
• Discounts – If discount did, we apply correctly? Do we have the discount agreement.
• Rand invoicing – Do we have the Forward exchange contract?
• Commercial invoice correctness from clients.
• Freight Statements (do we have one)
• Dutiable and non-dutiable charges was it correctly applied?)
• Clearing instructions (Customer generated or system generated if system generate is there a signed POA)
• Correct CPC codes/ Rebate item numbers used.

Customer focused:

• Assit Customers with queries within 2 days
• Establish and maintain relationships with existing customers.
• Assist CDZ Operations Manager with client HS code classifications.
• Assist Sales and Operations with queries related to customs.
• Attend customer meetings where required.

Additional tasks:

• Assit where required with Staged Consignments
• Value Determination applications
• Tariff Determinations

Staff Management:

• Weekly catch-up meetings with staff
• Performance management (Monthly)
• Succession Planning
• Manage EOS
• Identify training for staff
• Leads assessments

Now, here is what we need from you!

• Microsoft Office applications
• Communication Written & Verbal
• Customs Knowledge at least 10 years
• Cargo Wise experience required
• Experience:  10 Years’ experience within the scope of Customs Clearing/DA51/DA52/TDN/VDN/ Refunds/Duty Drawbacks/Bonded warehouse/Rebate stores/Stops/Provisional payments/
• Education: Matric, Customs Clearance certificates/Degree

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In this Head of Road Freight & IWS position

• Identify and develop potential, sustainable customer relationships
• Respond to customer enquiries / complaints
• Lead in engagements and strategic customer interfaces with Key Account Contacts
• Provide leadership in the areas of product and business development, resource utilisation, Country organization and activities
• Support and co-ordinate the development, implementation and localisation of key initiatives and programmes
• Facilitate and support country’s efforts in maintaining healthy relationships with trade bodies and government agencies & authorities, including being an active subscriber or participant of global research agencies
• Establish KPI’s and obtain agreement & commitment from Country management
• Provide guidelines and support for the implementation of programs such as security regulation to meet country mandated regulatory requirements
• Carrier contact/negotiation (RFR) according to corporate policy and local requirements.

Stakeholders

• Oversees the transport portal (Saloodo)
• Carrier contract/relationship and performance management
• Interact with commercial team (at country level) in terms of pricing
• Defines, implements, monitors and enforces service and quality standards, in cooperation with product management (in Regional Office)
• Responsible for EBIT result at country/country group level AFR.

Process

• Defines, monitors and enforces targets to the operational units
• Select and assigns key positions to reach targets
• Analyses costs and cost structure of production on country/country group level, and derives improvement measurements and actions
• Responsible for constant improvement and optimization of production means (cost management), e.g., make or buy.
• Defines and implements ISO standards in line with corporate instructions
• Responsible for operational management, Production sites, Traffic management, Technical support (buying, capacity etc.), Local purchasing on country/country group level for RFR according to corporate policy
• Proposes IT needs
• Responsible for Preferred Carrier adherence
• Responsible for Operational KPI’s

People management

• Determine organization’s structure, roles and responsibility and performance targets for the function
• Develop a culture of quality, service excellence (for internal customers), flexibility and cost consciousness
• Develop a team spirit and multitasking capabilities within the team
• Plan, organise and direct an efficient and effective function
• Develop KPI’s with team members and monitor individual performance
• Conduct performance appraisal, including coaching
• Manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and targets
• Identify training needs and opportunities to develop a highly skilled functional department

IWS (Integrated Warehousing Solutions)

• Directing the customer to the right WH solution.
• Work with logistics engineers in development of Resources Planning and Manage Solution Design
• Preparation of the contracts with the customers, with whom an agreement on the new business is reached.
• Providing market research and information on the basis of managed customers, rivals and sector.
• Determining the needs of the customers and business model.
• Liaises with Sales on Sales activities and provides pricing and margin guidance, supports on bids, RFQs and customer presentations
• Ensure smooth and safe operations for the respective sites, following respective SOP’s and optimizes the costs of operations using all available levels such as work force, site related and technological topics.   

Now, here is what we need from you!

• In-depth knowledge in the Logistics industry especially the Road freight product and Integrated Warehousing Solutions
• Excellent country and regional geographical knowledge for cross boarder routings
• Commercially astute with excellent business acumen
• Presentation and facilitation skills.
• Excellent training skills
• Strong Customer-facing and interaction skills
• Excellent Communication skills - spoken and written.
• Outstanding Negotiation and interpersonal skills
• Strong Leadership skills
• Analytical, organisational and motivational skills
• People Management skills
• Experience: Minimum 10 yrs. in Logistics Industry
• Must have worked at the position of a Manager within Road Freight for at least 8 years in a reputed Organization
• Education:Degree in business Management or a related field

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In this Ocean Freight Export Controller position

• To arrange bookings based on customer requirements with various nominated third parties to ensure customer needs are met
• To process customer documentation within a required timeframe in accordance to third party and local requirements i.e. customs, shipping lines 
• To co-ordinate movement of cargo within required/stipulated time frames in order to meet customer needs
• To manage and monitor all parties within the supply chain
• To develop and maintain relationships with suppliers and customers
• Support Operations Supervisor with the implementation of new/change of systems, directives and distribution of information to staff
• Build and maintain relationships
• Book shipment with shipping line / co-loader based on customer SLI
• Register shipment on internal system
• Arrange customs clearance based on customer documentation
• Arrange collection / packing of customer cargo
• Supply shipping line with bill of lading instructions
• Produce cargo dues through portent
• Send SOB / Pre alerts to customer / destination offices
• Disposal of documents
• Invoice shipment based on estimate or rate agreements
• To produce thorough and accurate documentation ensuring customer satisfaction and compliance to regulations
• Supply estimates on customer request
• To participate within the department with regards to industry or regulation changes
• Customs rules and regulations
• Country rules and regulations local and destination
• Hazardous Process

Now, here is what we need from you!

• Experience:Minimum 3-5 years related working experience
• Regulation knowledge – SARS, road transport
• Cargowise experience
• Customer focused
• Microsoft Office applications
• Communication skills – written and spoken
• Interpersonal skills
• Influencing skills
• Negotiation skills
• Planning and organizing skills
• Education: Matric, Preferable tertiary education including diploma an advantage