Job Openings at Prescient

Purpose of role:

• We are looking for a senior engineer to own and modernise Prescient's end-user computing environment. You will build on and modernise our WDS-based imaging, packaging and automation processes, manage endpoints through Intune and Entra, and remain hands-on with deskside and remote support. You will take ownership of end-user issues through to resolution and raise the stability and consistency of the desktop estate across the Group.  

Duties and responsibilities:
Imaging and deployment 

• Build, maintain and improve Windows 11 images and deployment processes using WDS. 
• Manage OS deployment, driver and BIOS management, and device provisioning, including Autopilot where applicable. 
• Support and maintain Windows and Apple macOS endpoints. 
• Application packaging and patching 
• Package, test and deploy applications via Intune and existing deployment tooling. 
• Maintain software update and patch compliance across the estate. 

Automation and scripting 

• Develop and maintain PowerShell scripts to automate deployment, configuration, remediation and reporting. 
• Build workflow automations, with n8n experience advantageous, to reduce manual effort in provisioning and support processes. 

Endpoint and cloud management 

• Administer Microsoft 365, including Exchange Online, Teams, SharePoint and OneDrive, from an end-user support perspective. 
• Manage device enrolment, compliance, configuration and application policies in Intune. 
• Manage identities, groups, conditional access and device registration in Microsoft Entra ID. 
• Use Ninja for remote monitoring and management and support Netskope client deployment and troubleshooting. 

Service delivery and incident management 

• Provide second-line, remote and deskside support, taking ownership of incidents and requests from logging through to resolution. 
• Log, categorise, prioritise and update all tickets in the ITSM system, meeting SLA and customer satisfaction targets. 
• Escalate complex issues with clear communication and accountability. 
• Support printers, copiers, scanners, VoIP telephony, biometric and video-conferencing systems. 

Service delivery and incident management 

• Provide second-line, remote and deskside support, taking ownership of incidents and requests from logging through to resolution. 
• Log, categorise, prioritise and update all tickets in the ITSM system, meeting SLA and customer satisfaction targets. 
• Escalate complex issues with clear communication and accountability. 

Support printers, copiers, scanners, VoIP telephony, biometric and video-conferencing systems. 

Asset and environment management 

• Manage the IT asset lifecycle, including provisioning, tagging, tracking, maintenance and decommissioning. 
• Maintain accurate records of equipment, incidents and resolutions in line with operational and audit requirements. 

Documentation, knowledge transfer and collaboration 

• Create and maintain SOPs, build documentation and knowledge-base articles. 
• Coach end-users and junior technicians on systems and IT best practice. 
• Work closely with the Service Desk and Infrastructure teams, and advise on hardware and software procurement and upgrades. 

Required experience:

• At least 5 years' experience in desktop or end-user computing support within a corporate environment.  Imaging and OS deployment for Windows 11, with WDS required. SCCM/MECM experience is highly regarded. 
• Application packaging and deployment using Intune. SCCM/MECM packaging experience is advantageous. 
• Automation and PowerShell scripting for deployment, remediation and reporting. 
• Microsoft 365 / Office 365 administration, including Outlook, Teams, SharePoint and OneDrive. 
• Microsoft Intune endpoint management, including enrolment, compliance, configuration and application policies. 
• Microsoft Entra ID, including identity, groups, conditional access and device registration. 
• Remote support and endpoint-management tools. 
• Solid understanding of operating systems, networking fundamentals and IT service-management practices. 
• Working experience with Ninja, Netskope and n8n is advantageous. 
• Experience with Microsoft Intune Autopilot, Windows Update for Business, Microsoft Copilot or other productivity and automation tools is advantageous. 
• Experience supporting Apple macOS in a managed environment is advantageous. 

Required Qualifications:

• Matric (Grade 12) or equivalent. 
• A relevant IT diploma or degree is advantageous. 
• Microsoft MD-102 (Endpoint Administrator) is advantageous. 
• Microsoft SC-300 (Identity and Access Administrator) or MS-102 (Microsoft 365 Administrator) is advantageous. 
• Microsoft AZ-900 (Azure Fundamentals) is advantageous. 
• CompTIA A+ or N+ is advantageous. 
• Equivalent proven experience will also be considered. 

Key competencies:

• Strong problem-solving and analytical skills, with the ability to diagnose complex issues independently. 
• Excellent customer service and clear, professional communication with technical and non-technical users. 
• Ability to prioritise and manage time effectively in a fast-paced environment. 
• Strong attention to detail, with disciplined documentation and organisation. 
• Ability to work independently and collaboratively, with a strong sense of ownership and accountability. 
• Integrity and discretion when handling sensitive information. 
• Proactive approach to learning new technologies, including AI-driven tools. 

Why this role:

• Strong problem-solving and analytical skills, with the ability to diagnose complex issues independently. 
• Excellent customer service and clear, professional communication with technical and non-technical users. 
• Ability to prioritise and manage time effectively in a fast-paced environment. 
• Strong attention to detail, with disciplined documentation and organisation. 
• Ability to work independently and collaboratively, with a strong sense of ownership and accountability. 
• Integrity and discretion when handling sensitive information. 
• Proactive approach to learning new technologies, including AI-driven tools. 

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Purpose of role:

• Responsible for the day-to-day management of the Fund Accounting team, ensuring the accurate, timely and compliant delivery of fund accounting services across assigned local client portfolios. The role provides leadership to Team Leaders, Senior Fund Accountants and Fund Accountants while driving operational excellence, risk management, client service and employee development.

Duties and responsibilities:
Operational Management & Service Delivery

• Oversee the daily, weekly, monthly and annual fund accounting processes for allocated funds.
• Oversee and support fund accounting service to our local (SA) clients, ensuring alignment with applicable regulatory requirements, operating models, service standards and stakeholder expectations.
• Ensure accurate and timely NAV production and review.
• Monitor fund accounting deliverables, workflows and service level agreements.
• Ensure daily Review and Approval of reconciliations, pricing, accruals, valuations and accounting records.
• Ensure all deliverables are completed within agreed client deadlines.
• Act as the primary escalation point for operational issues.

 Client Experience Management

• Act as the key escalation point for client and audit queries.
• Build and maintain strong relationships with clients, investment managers, auditors, custodians, and key stakeholders
• Build and maintain a strong relationship with the Client Experience team.
• Participate in monthly, quarterly and ad hoc client reviews, governance meetings and business development initiatives, as required.
• Collaborate with the Implementation function to manage client onboarding, portfolio transitions and restructures.
• Ensure that all team members understand the client SLAs relevant to their functions and responsibilities and consistently deliver services in accordance with those requirements to meet client expectations and contractual obligations.

Business Growth & Strategic Contribution

• Contribute to the Fund Accounting operational strategy and improvement priorities, providing input and recommendations to the Head of Fund Accounting.
• Support new business development by contributing to due diligence visits, RFP responses, client finalist presentations and post-sale onboarding assurance.
• Identify and recommend opportunities for automation, technology enablement and process redesign that improve efficiency and create capacity for sustainable growth without relying solely on additional headcount.

Team Leadership and People Management

•  Lead, coach and develop Team Leaders and Fund Accountants.
• Drive employee engagement, performance management and succession planning within the team.
• Set clear goals and accountability structures cascading from operational strategy down through team leads.
• Conduct regular meetings with Team Leaders, Senior Fund Accountants and Fund Accountants to track development plans and manage delivery.
• Ensure appropriate workforce planning, resource allocation and capacity management.
• Foster a culture of accountability, collaboration, continuous learning, and client excellence.
• Drive staff performance reviews and performance management by monitoring individual performance against key performance indicators and identifying gaps against expectations.

Required experience:

• 5+ years' experience in Fund Accounting or Fund Administration, including experience in a senior leadership role.
• Experience supporting fund accounting operations across local and offshore jurisdictions.
• Strong knowledge of collective investment schemes, hedge funds, private equity, segregated mandates, and alternative investment structures.
• Deep understanding of NAV production, valuations, financial reporting, custody and investment operations.
• Proven leadership, stakeholder management, and strategic planning capability.

Required Qualifications:

• CA(SA), CFA, BCom Accounting, Finance, or related qualification preferred.

Key competencies:

• Strategic thinking and business acumen.
• Exceptional leadership and people management skills.
• Operational excellence and continuous improvement mindset.
• Client-centric mindset and focus on service excellence.
• Effective communication skills (verbal and written).
• Change leadership.
• Highly developed analytical, technical and problem-solving skills.
• Attention to detail.
• Accountability, integrity and a strong sense of ownership.
• Ability to interact professionally with other teams and clients.
• Collaboration and ability to work across multiple functions.
• Risk awareness and sound judgement under pressure.
• High degree of professionalism, ethics and integrity.