We're SA's fastest-growing Chicken Franchise! More than 100 stores in less than 4 and a half years... and we're just getting started! Were on a mission to DISRUPT the fast-food industry and were growing the right flock to build our amazing brand. At Pedros, we value our People. Its the People who cook our chicken, the People who serve our chic...
Job Description
- The Software Quality Assurance Analyst is Pedros’ internal software-quality specialist, responsible for establishing and executing structured, independent quality assurance and testing practices across the Group’s technology and digital transformation projects. The role ensures that software applications, integrations, workflows, reports and digital solutions meet approved business requirements, operate reliably across interconnected systems and are sufficiently stable for implementation.
- Reporting to the Group Project Manager, the role works closely with project managers, business analysts, developers, vendors and business stakeholders to identify quality risks, develop test strategies, execute testing, manage defects and support User Acceptance Testing. It supports web and mobile applications, internally developed systems, vendor solutions, Microsoft Power Platform applications, POS integrations, transactional platforms, reporting solutions and operational systems across Pedros and its associated brands.
- The role establishes consistent QA standards, templates, quality gates and reporting, giving project teams and decision-makers clear visibility of test coverage, open defects, quality risks and release readiness before systems are implemented.
Responsibilities :
Test Execution, Integration & Transactional Testing
- Execute manual functional, system, integration, end-to-end, regression, smoke, sanity, usability and compatibility testing across relevant browsers, devices, operating systems and user roles
- Test integrations between internal systems, vendor platforms, APIs, POS systems, payment services, databases, Microsoft 365 services and reporting platforms
- Validate successful and unsuccessful transaction paths (error handling, retries, timeouts, cancellations, duplicates), data synchronisation and reconciliation outputs, with particular focus on financial, voucher, payment and loyalty flows.
- Record test results with supporting evidence and perform exploratory testing to identify issues not covered by predefined test cases.
Quality Assurance Strategy, Planning & Standards
- Develop and maintain test strategies, test plans and schedules, defining scope, test types, environments, dependencies, risks and entry and exit criteria for each testing cycle
- Apply risk-based testing principles to prioritise high-impact business processes, financial transactions, security controls, integrations and customer-facing functionality
- Estimate testing effort and provide realistic input into project plans, sprint plans and release schedules.
Requirements Review & Test Design
- Review requirements, user stories, process maps, business rules and acceptance criteria to confirm they are clear, complete, consistent and testable
- Identify gaps, ambiguities, edge cases, control weaknesses and quality risks before development is completed, working with the Business Analyst and Project Manager to resolve them
- Design and maintain test scenarios, test cases, scripts, checklists and test-data requirements covering positive, negative, boundary, exception and end-to-end scenarios.
- Link test cases to the relevant requirements, user stories or acceptance criteria to maintain traceability.
Defect Management
- Log defects with clear reproduction steps, expected and actual results, evidence, environment details and business impact
- Classify defects according to agreed severity and priority definitions
- Facilitate defect-triage sessions with developers, business analysts, project managers, vendors and business representatives.
- Track defects through investigation, resolution, retesting and closure, identifying whether defects originate within an application or at an integration boundary.
UAT Support & Release Readiness
- Work with the Business Analyst, Project Manager and business stakeholders to prepare the UAT approach and business-focused UAT scenarios
- Confirm UAT environment, user access and test data readiness, and brief business testers on the UAT process and defect-logging requirements
- Support users during execution and help distinguish defects from requirement changes, training needs, configuration issues or enhancement requests.
- Track UAT progress, defects, decisions and sign-offs, and provide evidence-based release-readiness recommendations, ensuring outstanding defects and accepted risks are communicated before business approval.
Regression Testing
- Develop and maintain regression packs for business-critical applications and recurring release cycles
- Identify existing functionality that may be affected by new development, configuration changes or defect corrections
- Execute regression testing before significant releases and after material changes, and track regression coverage and gaps across releases.
- Recommend suitable candidates for test automation based on frequency, stability, risk and repeatability.
Requirements :
Qualifications:
- Diploma or degree in Information Technology, Computer Science, Information Systems, Software Engineering or a related discipline
- ISTQB Foundation certification.
Experience:
- 5–10 years’ experience in software quality assurance, software testing, test analysis or a comparable role
- Preparing test strategies, test plans, test cases, test scripts and regression packs
- Testing web applications, mobile applications, enterprise systems or transactional platforms
- Performing functional, system, integration, end-to-end and regression testing
- Managing defects through the complete defect lifecycle
- Working directly with developers, business analysts, project managers, business users and external vendors in Agile, Waterfall or hybrid environments
- Producing clear testing reports and presenting quality risks to stakeholders.
Advantageous:
- Experience within QSR, retail, hospitality, franchising or multi-site operations
- Testing POS, voucher, loyalty, payment, ordering or other high-volume transactional systems
- Testing APIs and integrated systems
- Microsoft Power Platform, including Power Apps, Power Automate, SharePoint and Dataverse
Deadline:28th October,2026
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Job Description
- The Business Analyst is responsible for investigating business needs, analysing and improving processes, and translating approved business problems and opportunities into clear, testable requirements for technology and operational improvement initiatives across Pedros and its associated brands. Reporting to the Group Project Manager, the role operates within the Group’s project governance and PMO framework.
- The role acts as the bridge between business stakeholders, the PMO, Technology & Innovation, technical teams and vendors, ensuring that the underlying business problem is properly understood before a solution is designed or selected, and that business intent is maintained from the original need through design, testing and implementation.
- This is an experienced professional role requiring independent analysis, strong facilitation and sound recommendations, with the objective of delivering practical, sustainable solutions that improve operational efficiency, control, customer experience and business performance.
Responsibilities :
Requirements Management
- Prepare and maintain Business Requirements Documents, functional requirements, user stories, acceptance criteria, business rules and supporting data or non-functional requirements
- Validate requirements with business owners, subject matter experts, technical teams and vendors, and obtain appropriate approval
- Maintain requirements traceability and manage requirement changes throughout design, build, testing and implementation.
- Ensure requirements are clear, complete, feasible, testable and aligned to the approved business outcome.
Business Analysis & Discovery
- Plan and conduct interviews, workshops, observation sessions and document reviews to understand business needs, pain points, objectives and constraints
- Define the underlying business problem or opportunity before solution selection or development begins
- Identify stakeholders, process boundaries, business rules, assumptions, dependencies and success measures.
- Challenge assumptions constructively and ensure requirements reflect enterprise outcomes rather than isolated departmental preferences.
Process Analysis & Improvement
- Document current-state (As-Is) and future-state (To-Be) processes using clear process maps and workflow diagrams
- Perform gap, root-cause, impact and options analysis to identify inefficiencies, risks, control weaknesses and improvement opportunities
- Develop practical recommendations for process simplification, standardisation, automation or technology enablement.
- Assess cross-functional implications and support consistent processes across brands, countries, stores and Head Office functions.
Testing, Change & Benefits Support
- Translate requirements and acceptance criteria into test scenarios and business validation points
- Coordinate user acceptance testing, execute testing where required, and support defect clarification and business sign-off
- Contribute to stakeholder communications, training needs, process updates, readiness activities and operational handover.
- Confirm whether implemented changes meet the approved requirements and intended business benefits.
Solution & Delivery Support
- Work with Technology & Innovation, IT, developers, vendors, designers and testers to clarify requirements and support solution design
- Assist with evaluating solution options, existing capabilities and vendor proposals against documented business needs
- Support prototyping, walkthroughs, backlog refinement, sprint activities and solution demonstrations.
- Provide analysis support during implementation and help resolve requirement-related questions or scope ambiguity.
Project & PMO Support
- Provide accurate analysis status updates, risks, issues, dependencies and decisions to the Project Manager and project team
- Support project planning, milestone tracking, workshop coordination and action management when required
- Maintain analysis artefacts, approvals, version control and audit trails in approved PMO repositories.
- Contribute to continuous improvement of business analysis standards, templates and ways of working.
Requirements :
- Bachelor’s degree or relevant diploma in Business Analysis, Information Systems, Business Management, Industrial Engineering or a related field.
- 3+ years’ practical experience in business analysis, process analysis, systems analysis or a comparable role.
- Experience producing BRDs, process maps, functional requirements, user stories, acceptance criteria and gap-analysis outputs.
- Experience supporting software, systems implementation, automation or digital transformation initiatives.
- Agile certification (e.g. Agile BA, Scrum Product Owner).
- Process improvement certification (e.g. Lean Six Sigma Yellow or Green Belt)
Deadline:26th October,2026
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Job Description
- The Technology Project Manager is responsible for the end-to-end delivery of technology and digital transformation projects across Pedros and its associated brands, ensuring that software development, systems implementations, integrations, automation, reporting and store technology initiatives are delivered on time, within budget and in alignment with business objectives. Reporting to the Group Project Manager, the role operates within the Group’s project governance and PMO framework and supports the Technology & Projects Council process from intake through to delivery.
- The role acts as the bridge between business stakeholders, Technology & Innovation, IT Operations, vendors and project teams, translating approved business requirements into successfully delivered solutions that improve operational efficiency, enhance customer experience, reduce manual processes and support business growth.
- This is a delivery-focused, high-accountability role that requires strong technical project management capability, sound vendor management, and the ability to drive adoption of new systems and processes across a multi-site, franchise-based business.
Responsibilities :
Technology Project Delivery
- Lead multiple concurrent technology projects from initiation through to closure
- Define project scope, objectives, deliverables and success criteria
- Develop and maintain project plans, schedules, RAID logs, communication plans and status reports.
- Track project budgets, timelines and resource allocations, and proactively resolve issues that may affect delivery.
Software & Systems Implementation
- Manage software development, systems implementation, integration and automation projects using Agile, Waterfall or hybrid delivery approaches
- Coordinate activities between developers, business analysts, testers, infrastructure teams and vendors
- Ensure business requirements are translated into clear project deliverables.
- Coordinate SIT, UAT and production readiness assessments, and facilitate deployment and transition into operational support.
Stakeholder Management & Communication
- Build strong relationships with department heads, project sponsors and subject matter experts.
- Manage stakeholder expectations regarding scope, timelines, risks and dependencies
- Facilitate project steering committees, workshops, stand-ups and stakeholder meetings, and present updates to governance forums
- Facilitate the resolution of project conflicts and competing priorities.
Project Governance, PMO Compliance & Reporting
- Ensure projects comply with the Group’s PMO standards, methodologies and governance requirements as set by the Group Project Manager
- Support the Technology & Projects Council process from intake through delivery
- Maintain project documentation, approvals and audit trails within Microsoft 365 and approved PMO systems.
- Produce accurate project reports, dashboards and executive summaries, and escalate risks, issues and change requests appropriately.
Vendor & Third-Party Management
- Coordinate external service providers, implementation partners and software vendors
- Monitor vendor delivery against agreed scope, milestones and contractual obligations
- Support commercial discussions, statements of work and project-related procurement activities.
- Manage vendor performance and escalation where required.
Change Management & Adoption
- Coordinate business readiness activities, including communication, training and stakeholder engagement plans
- Ensure operational teams are prepared for new systems and processes
- Facilitate project handovers into business operations and support teams.
- Track project benefits and contribute to the continuous improvement of PMO processes, templates and standards
Requirements :
- Diploma or Degree in Information Systems, Project Management, Business Management, Computer Science or a related field
- Formal project management training or certification (desirable)
- 5+ years’ project management experience
- Experience delivering technology, software, systems or digital transformation projects
- Experience working with cross-functional business and technical teams
- Experience managing third-party vendors and implementation partners
- Experience with software development or application implementation projects, including managing Agile projects
- Experience preparing executive-level reporting and presentations.
Deadline:26th October,2026
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Job Description
- The Training Manager is responsible for optimizing training efficiency, lead large-scale rollouts, and influence the improvements of operational standards.
Responsibilities :
- Multi-store training & leadership.
- Training program design & innovation.
- Conduct and review practical assessments.
- Mentorship and coaching of employees.
- Manage a training team.
- Training newly hired managers/internal development candidates.
- Sign off of training completion.
- Support new store openings.
Requirements :
- Matric / Grade 12.
- Tertiary qualification advantageous.
- Proficient in MS Office.
- Training facilitation experience.
- Financial acumen skills with knowledge of COS / GP essential.
- Good understanding of QSR store operations.
- Experience with POS systems / MICROS.
Deadline:31st December,2026
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Job Description
- Think you've got what it takes to lead a team, deliver amazing customer experiences, and grow your career with one of the fastest-growing brands around? Then we want to hear from you!
- We're on an exciting regional growth journey and are looking for energetic, passionate, and driven individuals to join our Senior Store Manager. This is more than just a job – it's an opportunity to build a rewarding career in a fast-paced environment where hard work, leadership, and ambition are recognised and rewarded.
What You'll Be Doing:
- Supporting the Restaurant General Manager in the day-to-day running of the store
- Leading, motivating, and developing team members to deliver their very best
- Ensuring exceptional customer service and creating memorable guest experiences
- Assisting with staff scheduling, stock control, and daily administration
- Driving sales and helping the store achieve its targets
- Maintaining brand standards, cleanliness, and food safety requirements
- Monitoring operational performance and identifying opportunities for improvement
- Stepping up to manage the store in the absence of the Store Manager
What We're Looking For:
- Previous experience in a supervisory, team leader, or junior management role
- A passion for people, service, and leadership
- A positive attitude and a hands-on approach
- Strong communication and problem-solving skills
- The ability to thrive in a fast-paced environment
- A willingness to learn, grow, and take on new challenges
- Flexibility to work shifts, weekends, and public holidays
Minimum Requirements:
- Grade 12 / Matric certificate (essential)
- Minimum of 2–3 years' experience in a supervisory, Team Leader, Assistant Manager, or Junior Store Manager role within the QSR, fast food, restaurant, retail, or hospitality industry
- Proven experience leading and managing teams
- Strong understanding of customer service principles
- Experience with stock control and cash handling
- Basic computer literacy and administrative skills
- Ability to work flexible hours, including weekends and public holidays
- Reliable transport to and from work
- A clear criminal record
- South African citizenship or a valid work permit
- A strong desire to build a long-term career in operations and progress into senior leadership roles
Deadline:31st October,2026
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Job Description
- Think you've got what it takes to lead a team, deliver amazing customer experiences, and grow your career with one of the fastest-growing brands around? Then we want to hear from you!
- We're on an exciting regional growth journey and are looking for energetic, passionate, and driven individuals to join our team as a Junior Store Manager. This is more than just a job – it's an opportunity to build a rewarding career in a fast-paced environment where hard work, leadership, and ambition are recognised and rewarded.
What You'll Be Doing:
- Supporting the Restaurant General Manager in the day-to-day running of the store
- Leading, motivating, and developing team members to deliver their very best
- Ensuring exceptional customer service and creating memorable guest experiences
- Assisting with staff scheduling, stock control, and daily administration
- Driving sales and helping the store achieve its targets
- Maintaining brand standards, cleanliness, and food safety requirements
- Monitoring operational performance and identifying opportunities for improvement
- Stepping up to manage the store in the absence of the Store Manager
What We're Looking For:
- Previous experience in a supervisory, team leader, or junior management role
- A passion for people, service, and leadership
- A positive attitude and a hands-on approach
- Strong communication and problem-solving skills
- The ability to thrive in a fast-paced environment
- A willingness to learn, grow, and take on new challenges
- Flexibility to work shifts, weekends, and public holidays
Minimum Requirements:
- Grade 12 / Matric certificate (essential)
- Minimum of 2–3 years' experience in a supervisory, Team Leader, Assistant Manager, or Junior Store Manager role within the QSR, fast food, restaurant, retail, or hospitality industry
- Proven experience leading and managing teams
- Strong understanding of customer service principles
- Experience with stock control and cash handling
- Basic computer literacy and administrative skills
- Ability to work flexible hours, including weekends and public holidays
- Reliable transport to and from work
- A clear criminal record
- South African citizenship or a valid work permit
- A strong desire to build a long-term career in operations and progress into senior leadership roles
Deadline:31st October,2026
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- Join our family as we open our brand-new store in BELGRAVIA, Cape Town. This is an exciting opportunity to be part of a dynamic launch team, grow your skills in a fast-paced environment, and contribute to building a strong store culture from day one. We are looking for passionate, energetic individuals who are ready to grow with our brand.
DUTIES AND RESPONSIBILITIES:
- Overseeing overall operation of the restaurant/ take-away
- Ensuring quality standards of food and COMPANY'S Standard Operating Procedures are maintained
- Overseeing and managing stock control, purchasing and orders
- Dealing with customer complaints and maintaining customer service levels of the restaurant/ take-away
- Maximising profitability and meeting sales and GP% targets, including motivating staff to do so
- Managing staff including discipline and work rosters.
- Work within a team and drive the restaurant/take-away forward
- Ensuring compliance with health and safety regulations
- Ensure daily opening and closing procedures are conducted at the store
- Marketing activities – to ensure that promotion and incentive programmes are introduced at the store
- Customer service relations management – handling of customer service complaints and ensuring complaints are handled within the required time frame
- People management – ensure training programmes are in place for staff development and to maintain and carry out regular structured staff meetings at the store
- Recruitment and selection – leading, training and monitoring the performance of the team in the store to increase productivity and profitability
- Performance evaluation of staff
REQUIREMENTS:
- Restaurant and Fast-Food Service experience. Minimum 3 years related experience required
- GAAP experience and knowledge - Advantageous
- Management skills
- Organizational skills
- Customer service and good verbal communication skills
Deadline:31st October,2026
go to method of application »
Job Description
- Think you've got what it takes to lead a team, deliver amazing customer experiences, and grow your career with one of the fastest-growing brands around? Then we want to hear from you!
- We're on an exciting regional growth journey and are looking for energetic, passionate, and driven individuals to join our team as a Junior Store Manager. This is more than just a job – it's an opportunity to build a rewarding career in a fast-paced environment where hard work, leadership, and ambition are recognised and rewarded.
What You'll Be Doing:
- Supporting the Restaurant General Manager in the day-to-day running of the store
- Leading, motivating, and developing team members to deliver their very best
- Ensuring exceptional customer service and creating memorable guest experiences
- Assisting with staff scheduling, stock control, and daily administration
- Driving sales and helping the store achieve its targets
- Maintaining brand standards, cleanliness, and food safety requirements
- Monitoring operational performance and identifying opportunities for improvement
- Stepping up to manage the store in the absence of the Store Manager
What We're Looking For:
- Previous experience in a supervisory, team leader, or junior management role
- A passion for people, service, and leadership
- A positive attitude and a hands-on approach
- Strong communication and problem-solving skills
- The ability to thrive in a fast-paced environment
- A willingness to learn, grow, and take on new challenges
- Flexibility to work shifts, weekends, and public holidays
Minimum Requirements:
- Grade 12 / Matric certificate (essential)
- Minimum of 2–3 years' experience in a supervisory, Team Leader, Assistant Manager, or Junior Store Manager role within the QSR, fast food, restaurant, retail, or hospitality industry
- Proven experience leading and managing teams
- Strong understanding of customer service principles
- Experience with stock control and cash handling
- Basic computer literacy and administrative skills
- Ability to work flexible hours, including weekends and public holidays
- Reliable transport to and from work
- A clear criminal record
- South African citizenship or a valid work permit
- A strong desire to build a long-term career in operations and progress into senior leadership roles
Deadline:31st October,2026
go to method of application »
- Join our family as we open our brand-new store in BELGRAVIA, Cape Town. This is an exciting opportunity to be part of a dynamic launch team, grow your skills in a fast-paced environment, and contribute to building a strong store culture from day one. We are looking for passionate, energetic individuals who are ready to grow with our brand.
DUTIES AND RESPONSIBILITIES:
- Overseeing overall operation of the restaurant/ take-away
- Ensuring quality standards of food and COMPANY'S Standard Operating Procedures are maintained
- Overseeing and managing stock control, purchasing and orders
- Dealing with customer complaints and maintaining customer service levels of the restaurant/ take-away
- Maximising profitability and meeting sales and GP% targets, including motivating staff to do so
- Managing staff including discipline and work rosters.
- Work within a team and drive the restaurant/take-away forward
- Ensuring compliance with health and safety regulations
- Ensure daily opening and closing procedures are conducted at the store
- Marketing activities – to ensure that promotion and incentive programmes are introduced at the store
- Customer service relations management – handling of customer service complaints and ensuring complaints are handled within the required time frame
- People management – ensure training programmes are in place for staff development and to maintain and carry out regular structured staff meetings at the store
- Recruitment and selection – leading, training and monitoring the performance of the team in the store to increase productivity and profitability
- Performance evaluation of staff
REQUIREMENTS:
- Restaurant and Fast-Food Service experience. Minimum 3 years related experience required
- GAAP experience and knowledge - Advantageous
- Management skills
- Organizational skills
- Customer service and good verbal communication skills
Deadline:31st October,2026
go to method of application »
- We are looking for an experienced and commercially driven Buyer to join our Supply Chain team at Pedro's Chicken.
- This role is responsible for ensuring the cost-effective, reliable and timely supply of food products, packaging, commodities, equipment and operational goods across our growing restaurant network.
- The successful candidate will bring strong procurement expertise, commercial negotiation skills and the ability to build strategic supplier partnerships while driving cost efficiencies, product availability and operational excellence.
Key Responsibilities
Strategic Procurement & Sourcing
- Source and procure food products, packaging, commodities, equipment, consumables and other operational requirements.
- Manage RFQs, tenders, supplier evaluations and onboarding processes.
- Negotiate competitive pricing, rebates, payment terms and supplier agreements.
- Identify cost-saving opportunities and implement effective sourcing strategies.
Supplier Relationship & Contract Management
- Build and maintain strong relationships with suppliers and strategic supply partners.
- Monitor supplier performance against agreed KPIs and service level agreements.
- Manage supplier contracts, renewals and commercial agreements.
- Identify alternative suppliers to reduce supply risks and ensure business continuity.
Supply Chain & Inventory Management
- Ensure consistent product availability across the restaurant network.
- Monitor commodity pricing, market trends and supply chain risks.
- Work closely with inventory planning and distribution teams to manage stock availability.
- Resolve supplier shortages, delivery challenges and quality concerns.
Commercial Analysis & Business Support
- Conduct spend analysis, cost comparisons and supplier performance reviews.
- Identify opportunities to improve margins and procurement efficiencies.
- Collaborate with Operations, Finance, Marketing, Quality Assurance and New Product Development teams.
- Support new product launches, promotional campaigns and business expansion initiatives.
- Prepare procurement reports, supplier scorecards and market intelligence updates.
Minimum Requirements
- Degree or Diploma in Procurement, Supply Chain Management, Commerce, Business Management, Logistics or a related field.
- 3–5 years' experience in procurement, buying or strategic sourcing.
- Proven experience in supplier negotiations, contract management and commercial agreements.
- Experience procuring food products, packaging, commodities or operational goods.
- Strong understanding of procurement processes, inventory management and supply chain operations.
- Experience using ERP systems and procurement technologies.
- Strong analytical skills, including cost modelling, spend analysis and advanced Excel proficiency.
Deadline:6th November,2026
Method of Application
Use the link(s) below to apply on company website.
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