Virgin Active was born in 1999. With 45 health clubs in the UK (8,500 employees!) and almost 250 globally, were one of the fastest-growing businesses within the Virgin Group. Were renowned for our outstanding customer service and helping our member be their personal best. Everyones welcome at Virgin Active. Young or old. Fit or unfit. Its all good. We set...
Job Description
- The Service & Commercial Effectiveness Manager is a senior leadership role within the Contact Centre, reporting to the Head of Contact Centre and leading a team of Quality professionals.
- The role is responsible for driving service excellence, member experience, quality assurance, and commercial effectiveness across Sales, Retentions, and Collections.
Key Responsibilities
- Lead the Contact Centre quality strategy to improve customer experience, service standards, and commercial performance.
- Use Human QA, AI scorecards, analytics, and coaching insights to improve sales conversions, retention outcomes, and collections performance while maintaining compliance and member trust.
- Manage and develop Quality Leads and Quality Assurers, building capability in coaching, root-cause analysis, reporting, and operational improvement.
- Partner with Operations, Training, Optimization, and Technology teams to translate insights into measurable actions and business improvements.
- Oversee quality governance, reporting, compliance standards, and continuous improvement initiatives.
- Drive the adoption and governance of AI-driven quality assurance and conversation intelligence tools.
Minimum Requirements
- Matric and a relevant tertiary qualification (or equivalent senior experience).
- Minimum 5 years' experience in a Contact Centre, customer operations, sales, retention, collections, or service environment.
- 2 to 3 years' leadership experience in Quality Assurance, Customer Experience, Commercial Effectiveness, or Operational Improvement.
- Strong experience in quality management, coaching, performance improvement, analytics, and stakeholder management.
- Excellent communication, leadership, and problem-solving skills with strong commercial acumen.
Ideal Candidate
- The ideal candidate is a strategic and data-driven leader who can balance customer experience, quality, compliance, and commercial outcomes. They should have strong coaching skills, experience with AI-enabled quality assurance, and the ability to influence cross-functional teams to deliver measurable improvements.
Success Measures
Success will be measured through:
- Improved quality assurance scores and service standards.
- Increased sales conversion, retention, and collections outcomes.
- Expanded QA coverage and effective coaching implementation.
- Reduced quality risks, complaints, and compliance failures.
Closing Date 18 September 2026
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Your Purpose...
- To change peoples, lives for the better through wellness, through delivering on OUR PROMISE, which is to welcome and know our members. Be the host whilst owning every interaction and make the member experience memorable
- To drive a social wellness club by having a natural service orientation with a deep passion for wellness and desire to make a positive difference every day
- The Club Experience Manager is a dynamic and customer experienced focused person who will be responsible for ensuring an exceptional experience at Virgin Active. The role involves leading customer experiences, executing strategies that will enhance members satisfaction, and leading a team dedicated to providing outstanding service.
Your Duties and Responsibilities...
Member Experience Management:
- Monitor and enhance all aspects of the member experience, ensuring they meet established business standards.
- Analysing member feedback and ensuring corrective action plans are put in place to enhance member experience
- Address member feedback proactively to continuously improve service delivery, actively managing complaints and resolutions times in club.
- Manage access and usage of the facilities in all areas
Support and Interaction with Members:
- Be the custodian of escalated member queries and complaints, and ensure that queries and complaints are dealt with effectively and timeously, keeping in mind Our Promise pillar of "own every interaction"
- Facilitate effective communication channels for member inquiries and concerns.
- Ensure collaboration across all functions within the club and regional support teams to ensure effective resolution of delivery of club experience expectations.
Execution of Wellness Vision:
- Implement the established wellness philosophy and ensure all member experiences reflect this vision.
- Communicate the importance of wellness to both staff and members, promoting a culture of health and vitality.
Enhancement of Physical Spaces:
- Oversee the maintenance and presentation of physical spaces and facilities, ensuring they are welcoming and conducive to wellness activities.
- Collaborate with facilities management to address any issues affecting member experience.
Social Wellness Program Implementation:
- Execute wellness programs, events, and initiatives that engage members and promote healthy lifestyles whilst ensuring this drives member retention.
- Collaborate with facilities management to address any issues affecting member experience.
Community Engagement:
- Encourage social interaction among members to build a strong community within the club.
- Identify opportunities for partnerships with local wellness organizations to enhance member offerings.
Performance Monitoring:
- Monitor Service delivery through setting performance standards.
- Track member satisfaction and engagement metrics, using data to inform continuous improvement efforts.
- Report regularly on the success of implemented initiatives to leadership.
People Management:
- Recruit, develop and foster a culture of community and service by ensuring everyone has exceptional service and hosting skills.
- Onboarding and retention of people.
- Create an engaging and inspiring environment by living our People Promise (Be Yourself, Go Together, Work Hard, & Dream Big) as a leader.
Our Minimum Requirements...
We can't live without...
- Matric\grade 12 qualification
- Qualification in sports management, health and wellness, business administration or related field advantageous
- Minimum of 2-4 years in a management role with the health and fitness industry or customer focused environment
- Proven experience in digital engagement platforms
- Proven experience in managing member experiences, activations and events
- Background in wellness programs, community engagement or similar initiatives
- VASA Product Academy or Product Qualification
- Proactive Solution orientation
- Train the Trainer VASA
We’d like you to have...
- Adaptability (must be able to adapt to a fast paced, changing environment)
- Be curious (must be willing to succeed, seek opportunities to learn and grow)
- Have a winning mentality (must be willing to go over and above to achieve success)
- Must be motivated to achieve success.
- A commitment to making a difference in people’s lives.
- A Growth mindset
- The ability to work independently.
- Trustworthiness (must always act in doing the right thing)
- A drive to create moments of magic for our members.
- The ability to make decisions and take ownership and responsibility for the decision.
- Action orientation
We'd love you to have...
- Wellness knowledge, beyond the health club
- The ability to make quick and bold decisions.
- The ability to be agile.
- The ability to be collaborative.
- High Interpersonal skills (EQ)
Closing Date 31 October 2026
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Your Purpose...
- The Service Ambassador is responsible for providing exceptional in-club member experiences using the available tools and platforms across areas such as our service/reception area, exercise floor, studios, swimming facilities and extended lounge areas.
- This role is key in engaging our members across all offerings in club as well as online. This role supports the retention of our members through daily interaction and engagement.
Your Duties and Responsibilities...
Conducting Front of House Duties
- Control access into the facility
- Communicate and provide information to staff, members and prospective members
- Deliver on member needs and experiences from entry to exit
- Adhere to operational standards, and administration policies and procedures
Engaging with Members
- Deliver excellent customer service (experiences) throughout the club to achieve NPS and member sentiment score targets
- Drive digital engagement with members on our various platforms as our digital offering evolves
- Expose members to online or digital exercise offerings that are personalised / tailored to meet individual member needs
- Retain members
- Build member relations
- Resolve complaints for each member or incident
- Engage members to our fitness initiatives (events) to increase member retention
Delivering the Member Floor Experience
- Promote safe exercise
- Manage member adherence to club rules and standards
- Manage member adherence to safety protocol
- Maintain the cleanliness of the floor
Participating in Ongoing Training & Self-Development
Our Minimum Requirements...
We cannot live without...
- Grade 12 Senior Certificate or NQF Level 4 equivalent
- Successful completion of Reception Academy
- Good understanding and knowledge of digital platforms
- Sound knowledge of Virgin Active exercise experiences
- Comprehensive understanding of the customer journey and the desired customer experience
- Sound knowledge of club rules, operating standards and safety protocol
- Minimum of 12 months experience within a face to face customer facing role
- Proven ability to resolve member questions and queries
- Embody the business values
- People centric
- Passionate about exercise
We’d like you to have…
- Adaptability (must be able to adapt to a fast paced, changing environment)
- Be curious (must be willing to succeed, seek opportunities to learn and grow)
- Have a winning mentality (must be willing to go over and above to achieve success)
- Must be motivated to achieve success.
- A commitment to making a difference in people’s lives.
- A Growth mindset
- The ability to work independently.
- Trustworthiness (must always act in doing the right thing)
- A drive to create moments of magic for our members.
- The ability to make decisions and take ownership and responsibility for the decision.
- Action orientation
- Administer First Aid (valid First Aid Level 1 certificate)
- Excellent relationship-building skills
- Problem-solving skills
- Good communication skills
- Ability to resolve conflict
We'd love you to have...
- Wellness knowledge, beyond the health club
- The ability to make quick and bold decisions.
- The ability to be agile.
- The ability to be collaborative.
- High Interpersonal skills (EQ)
go to method of application »
Your Purpose...
- Is to “change people’s lives for the better through wellness”;
- We deliver social wellness experiences that enable people to meet their personal wellness goals, through holistic physical, mental nutritional and social wellbeing.
- Design, build and improve operational CRM and MarTech solutions that support Virgin Active territories with complex member engagement requirements.
- Apply hands-on Braze, data, integration and journey design expertise to translate business needs into executable, compliant and scalable CRM solutions.
- Support the Group MarTech Manager by delivering high-quality technical execution, improving operational processes and identifying practical innovations that can be reused across territories.
Your Duties and Responsibilities...
CRM Solution Design and Build
- Consult with territory, Product, Data, IT and Marketing stakeholders to understand member engagement needs and translate them into CRM solution designs.
- Design and build complex Braze journeys, segments, canvases, campaigns and triggered communications across email, SMS, WhatsApp, push and in-app channels.
- Create and maintain technical design specifications, journey maps, data requirements and operational documentation for assigned initiatives.
- Ensure designs follow global MarTech standards, naming conventions, contact policies, data privacy requirements and QA protocols.
Data, Integration and Personalisation Support
- Define operational data requirements, segmentation rules and trigger logic needed to deliver targeted and personalised member communications.
- Work with Data and Integration Engineers to troubleshoot data flows, API issues, event tracking and audience availability in Braze.
- Apply personalisation, dynamic content and audience selection logic to improve relevance and consistency across member journeys.
- Monitor data and platform issues affecting campaign execution, reporting or member experience and coordinate resolution.
Execution, QA and Optimisation
- Build, test, launch, monitor and optimise CRM programmes and campaigns in line with agreed delivery plans and release governance.
- Conduct QA on journeys, content assets, links, data selections, triggers, suppression rules and tracking before deployment.
- Analyse campaign and journey performance and recommend improvements to messaging, timing, segmentation and channel mix.
- Maintain a clear view of live journeys and their dependencies to support a coherent member conversation across territories.
Innovation and Team Support
- Identify opportunities to simplify processes, automate manual work and reuse templates or components across markets.
- Support proofs of concept for new Braze features, channels, integrations and personalisation use cases.
- Coach the CRM Solution Architect I on platform usage, journey build standards and technical troubleshooting.
- Contribute to Communities of Practice and Centre of Excellence activities led by the Global MarTech Manager.
Our Minimum Requirements...
We can’t live without…
- 5+ years technical CRM, marketing automation or MarTech experience in a member, customer or client relationship environment.
- 3+ years hands-on experience with Braze or a comparable platform such as Salesforce Marketing Cloud.
- Experience translating requirements into journey maps, solution designs, campaign builds and data selections.
- Experience working cross-functionally in an Agile or iterative delivery environment.
- Relevant tertiary qualification or certification in Marketing Technology, CRM, Information Technology, Data, Digital Marketing or equivalent experience.
- Braze certification or comparable customer engagement platform certification is advantageous.
- Braze or comparable CRM platform configuration, journey orchestration and reporting.
- CRM data models, segmentation, triggers, APIs, data feeds and system integration concepts.
- Omnichannel engagement channels including email, app, SMS, WhatsApp and in-app messaging.
- Campaign QA, release management, consent, compliance and data protection principles.
- Member lifecycle, engagement, retention and journey mapping practices.
Core Interpersonal Skills:
- Emotional Intelligence- proven ability to anticipate the needs of others before they are voiced
- Active Listening- Able to genuinely hear concerns with the ability to defuse tense situations and ensuring members and staff feel heard and valued
- Cultural Awareness and Fluency- understand international norms, etiquette and diverse backgrounds to provide a welcoming environment for our international and VIP members
- Empathy – be able to understand, or and be aware of, someone else’s feelings especially during stressful situations, such as travel delays or billing disputes
Operational & leadership Skills Required:
- Attention to Detail, noticing the small things
- Resilience and Composure, be able to remain calm and optimistic under extreme pressure, during peak or periods or system failures
- Problem solving and conflict resolution – be able to turn challenges into opportunities by thinking and acting quickly to resolve issues before they impact a member’s experience
- Adaptability: be flexible to handle unpredictable shifts in processers, resource changes, last minute VIP guest arrivals, or sudden changes in event plans.
- Relatability – the capacity to connect with diverse stakeholders across all backgrounds
- Situational Awareness – constantly monitoring the environment to identify members who need support or help
- Curiosity- the ability to seek out and transform standard transactions into personalised stories and memorable experiences
- Time Management – the ability to efficiently meet stringent deadlines while maintaining a relaxed and unhurried demeanor for guests.
- Digital Fluency – must be proficient in new age technology and systems
Closing Date 10 October 2026
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Your Purpose...
- Is to “change people’s lives for the better through wellness”;
- We deliver social wellness experiences that enable people to meet their personal wellness goals, through holistic physical, mental nutritional and social wellbeing.
- Manage and drive Virgin Active member engagement strategy across lifecycle communications, ensuring that members receive relevant, timely and personalised messages that support acquisition, activation, engagement, retention and win-back.
- Act as the engagement partner to stakeholders, translating business objectives into member-centric campaigns, programmes, content plans and channel strategies.
- Work closely with the Head of Engagement, Global MarTech Manager, CRM Solution Architects, Data, Product, Operations and Content teams to deliver integrated journeys that improve member value and commercial outcomes.
Your Duties and Responsibilities...
Member Engagement Strategy and Planning
- Develop and manage the member engagement plan across key lifecycle stages including onboarding, habit formation, usage stimulation, retention, win-back and cross-sell/upsell opportunities.
- Understand territory business priorities and translate them into engagement programmes, campaign briefs and journey requirements.
- Define the role of channels, messaging principles, contact approach and behavioural nudges to support the right message, to the right member, at the right time.
- Identify moments of truth in the member journey and motivate engagement interventions that improve member experience, loyalty and retention.
- Conduct A/B testing on journeys to optimise engagement and take-up
Global Braze Technical Team - Operational Excellence and Agile Work Process Management
- Own the day-to-day operational excellence and agile work process for the Global Braze Technical Team, ensuring a clear and efficient flow of work from intake and prioritisation through to delivery.
- Manage a single prioritised global backlog and delivery roadmap, balancing territory priorities, campaign delivery, technical enhancements, business-as-usual activity and urgent issues.
- Facilitate agile ways of working across the team, including work intake, backlog refinement, sprint planning, delivery check-ins, dependency management and retrospectives.
- Coordinate team capacity and resource allocation across territories, ensuring work is appropriately scoped, sequenced and assigned to the right technical capability.
- Track throughput, delivery timelines, blockers, dependencies and service performance, proactively resolving or escalating constraints that affect delivery.
- Continuously improve workflows, templates, hand-offs and ways of working to increase delivery speed, quality, transparency and execution confidence across territories.
Campaign Delivery and Cross-functional Coordination
- Manage campaign planning, briefing, prioritisation and coordination across Content, Design, CRM Solution Architects, Data and territory stakeholders.
- Ensure campaign briefs are clear, member-centric and actionable, with defined audience, objective, channel, timing, measurement and content requirements.
- Partner with the Global MarTech Manager to ensure technology, data and journey execution support the engagement strategy.
- Coordinate creative, copy and channel requirements to ensure consistent and effective member messaging across touchpoints.
Stakeholder and Territory Management
- Be the key point of contact for engagement stakeholders and teams, managing priorities, updates, expectations and approvals.
- Build strong working relationships with Marketing, Product, Operations, Digital, Data and club support teams.
- Present engagement roadmaps, campaign plans, performance results and recommendations to relevant stakeholders.
- Maintain a clear view of territory needs and campaign pipelines to support prioritisation and resource planning.
Insight, Reporting and Optimisation
- Review engagement, campaign and member behaviour data to identify opportunities for improvement.
- Report on campaign effectiveness, lifecycle programme performance, member engagement uplift and retention contribution.
- Use test-and-learn methods to optimise messaging, timing, audience selection, content and channel mix.
- Monitor competitor and industry trends in membership engagement, loyalty, wellness and digital communications.
Closing Date 11 October 2026
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Job Description
- Virgin Active is seeking certified and passionate Personal Trainers who want to build a successful fitness business within our world-class facilities. As a PT, you will operate independently, servicing your own clients while leveraging the Virgin Active brand, environment, and business support.
Key Responsibilities:
- Deliver 1-on-1 or small group personal training sessions.
- Attract and retain your own client base within the club.
- Maintain a visible and professional presence on the training floor.
- Conduct complimentary intro sessions with new members.
- Manage your own business admin, bookings, and schedule.
- Promote a safe, clean and motivating environment.
Minimum Requirements:
- Certified Personal Trainer (NQF Level 5 or higher).
- Business acumen and self-management skills.
- Friendly, professional demeanour.
- Strong communication and motivational ability.
Opportunity Includes:
- Discounted rental structure in month 1 and 2 for first-time tenants.
- Ongoing training support and access to our PT Business School.
- Exclusive uniform / gear.
- Access to national club network and premium facilities.
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Your Purpose...
- To inspire people to live active lives shall be responsible for completing maintenance plans and tasks.
- Assisting with maintenance administration.
- The Maintenance Operator is hands on in their position completing maintenance plans and tasks, to the Regional standards and at all times delivering service excellence.
Your Duties and Responsibilities...
COMPLETING MAINTENANCE PLANS AND TASKS AS INSTRUCTED
- Check job book, fitness checklist and open/close MOD checklist for faults.
- Complete tasks from RAP sheet of brand standards and within time constraints.
- Attend to breakdowns/incidents as required and within turn around time.
- Receive instructions from daily meeting with Maintenance Technician/Manager.
- Carry out preventative maintenance and service plans.
Work within all health & safety requirements.
- Good general housekeeping.
- Ensure cleanliness, hygienic, safe, tidy work areas.
- Correct storage of tools, consumables and equipment.
- To familiarise self with OSH Act.
- To seek advice if unclear on the correct usage/storage of any equipment/consumable in terms of health & safety.
Assisting with Maintenance Administration
Complete stock control
- Monitor regularly used consumables
- Report need for replacement to management.
Assist with reports
- Complete pool logs.
- Complete downtime reports.
- Mark off completed tasks in job books.
- Complete standard checklists for preventative maintenance.
Our Minimum Requirements...
We can't live without...
- Matric
- 1-2 years experience in a similar role
We'd like you to have...
- Adaptability (must be able to adapt to a fast paced, changing environment)
- Be curious (must be willing to succeed, seek opportunities to learn and grow)
- Have a winning mentality (must be willing to go over and above to achieve success)
- Must be motivated to achieve success.
- A commitment to making a difference in people’s lives.
- A Growth mindset
- The ability to work independently.
- Trustworthiness (must always act in doing the right thing)
- A drive to create moments of magic for our members.
- The ability to make decisions and take ownership and responsibility for the decision.
- Action orientation
We'd love you to have...
- Wellness knowledge, beyond the health club
- The ability to make quick and bold decisions.
- The ability to be agile.
- The ability to be collaborative.
- High Interpersonal skills (EQ)
go to method of application »
Your Purpose...
- To make exercise irresistible to your Club-V members
- To interact, entertain education and stimulate your Club-V members
- To maintain a safe, hygienic and clean environment
- To provide a happy and welcoming environment
- To create a nurturing environment for small toddlers and babies
Your Duties and Responsibilities...
- To correctly control and manage electronic access and exit of all Club-V members to the Club-V facility.
- To manage all access cards ensuring that they are valid and contain all relevant information.
- To effectively manage the 2 consecutive hour rule.
- To follow the monthly activity roster and theme correctly.
- To ensure that you plan your activities and execute these on an ongoing basis.
- To ensure that you are informed and that you adhere to all emergency procedures in a competent fashion.
- To ensure that you correctly meet all operational standards and requirements and that you understand all of these.
- To maintain control of the Club-V environment.
- To report any incidents immediately to your MOD and/or Club-V Co-ordinator.
- To correctly control stock within the Club-V facility including toys, arts & crafts, disposables/consumables, cleaning aids, movement equipment, games, puzzles, books etc. using the relevant checklists in the Mntwana Box.
Our Minimum Requirements...
We can’t live without…
- A Clear Criminal Check
- Up to date First Aid Training
- Up to date in-house Club-V Training
- Up to date Active Play Training
- Affinity for children
- Ability to entertain children
- Able to conduct physical games and activities with confidence
- Able to learn and implement new juniors programmes
We’d like you to have…
- Adaptability (must be able to adapt to a fast paced, changing environment)
- Be curious (must be willing to succeed, seek opportunities to learn and grow)
- Have a winning mentality (must be willing to go over and above to achieve success)
- Must be motivated to achieve success.
- A commitment to making a difference in people’s lives.
- A Growth mindset
- The ability to work independently.
- Trustworthiness (must always act in doing the right thing)
- A drive to create moments of magic for our members.
- The ability to make decisions and take ownership and responsibility for the decision.
- Action orientation
- Good listening skills
- Good communication skills
- Diplomacy
- Good time management skills
We’d love you to be…
- Wellness knowledge, beyond the health club
- The ability to make quick and bold decisions.
- The ability to be agile.
- The ability to be collaborative.
- Outgoing and confident
- Able to work under pressure
- Friendly
- Patient
Closing Date 30 September 2026
go to method of application »
Your Purpose...
- To make exercise irresistible to your Club-V members
- To interact, entertain education and stimulate your Club-V members
- To maintain a safe, hygienic and clean environment
- To provide a happy and welcoming environment
- To create a nurturing environment for small toddlers and babies
Your Duties and Responsibilities...
- To correctly control and manage electronic access and exit of all Club-V members to the Club-V facility.
- To manage all access cards ensuring that they are valid and contain all relevant information.
- To effectively manage the 2 consecutive hour rule.
- To follow the monthly activity roster and theme correctly.
- To ensure that you plan your activities and execute these on an ongoing basis.
- To ensure that you are informed and that you adhere to all emergency procedures in a competent fashion.
- To ensure that you correctly meet all operational standards and requirements and that you understand all of these.
- To maintain control of the Club-V environment.
- To report any incidents immediately to your MOD and/or Club-V Co-ordinator.
- To correctly control stock within the Club-V facility including toys, arts & crafts, disposables/consumables, cleaning aids, movement equipment, games, puzzles, books etc. using the relevant checklists in the Mntwana Box.
Our Minimum Requirements...
We can’t live without…
- A Clear Criminal Check
- Up to date First Aid Training
- Up to date in-house Club-V Training
- Up to date Active Play Training
- Affinity for children
- Ability to entertain children
- Able to conduct physical games and activities with confidence
- Able to learn and implement new juniors programmes
We’d like you to have…
- Adaptability (must be able to adapt to a fast paced, changing environment)
- Be curious (must be willing to succeed, seek opportunities to learn and grow)
- Have a winning mentality (must be willing to go over and above to achieve success)
- Must be motivated to achieve success.
- A commitment to making a difference in people’s lives.
- A Growth mindset
- The ability to work independently.
- Trustworthiness (must always act in doing the right thing)
- A drive to create moments of magic for our members.
- The ability to make decisions and take ownership and responsibility for the decision.
- Action orientation
- Good listening skills
- Good communication skills
- Diplomacy
- Good time management skills
We’d love you to be…
- Wellness knowledge, beyond the health club
- The ability to make quick and bold decisions.
- The ability to be agile.
- The ability to be collaborative.
- Outgoing and confident
- Able to work under pressure
- Friendly
- Patient
Closing Date 30 September 2026
go to method of application »
Your Purpose...
- Is to “change people’s lives for the better through wellness”;
- We deliver social wellness experiences that enable people to meet their personal wellness goals, through holistic physical, mental nutritional and social wellbeing.
- The purpose of this role is to execute the national sales strategy in club, ensuring strong leadership, planning, and support to achieve club sales unit and revenue targets.
- The role drives performance through strong leadership, structured activity, people and performance plan.
Your Duties and Responsibilities...
Sales Performance & Delivery
- Drive achievement of club sales budgets (net member movement & revenue) across the respective club.
- Translate national strategy into clear, actionable plans Specific to the club need.
- Monitor daily, weekly, and monthly performance and intervene quickly to close gaps.
- Report on key sales performance metrics with plans for intervention to maximise or improve.
Activity & Performance Management
- Ensure consistent activity management within the club (leads, calls, appointments, conversions).
- Hold Sales Consultants accountable to clear KPIs, standards, and routines.
- Implement structured performance coaching plans (targets, reviews, corrective action where required).
- Support clubs through opening lucrative business building opportunities within the relative catchment area of the club.
Coaching, Training & Capability Building
- Coach Sales Consultants to improve sales performance and, executional excellence, through unreasonable hospitality principles
- Drive in-club staff coaching, ensuring training is applied and embedded to the required delivery standard.
- Standardise and scale best-practice sales behaviours in the club.
- Deliver and facilitate structured training programmes in line with sales team need or as directed regionally or nationally.
Recruitment, Talent Retention & HR Practice
- Accountable for recruitment, selection, and onboarding of Sales Consultants who thrive within our performance culture and purpose.
- Build a strong talent pipeline and succession plan for the club
- Drive a sustainable sales team ensuring the retention of successful sales consultants
- Ensure HR practices and processes are consistently applied within the club.
Culture & Leadership
- Build a high-performance, accountable, and disciplined sales culture.
- Reinforce expectations around urgency, professionalism, and execution excellence.
- Align all teams to the Social Wellness / 2nd Space value proposition.
- Ensure the team are fully engaged in our wellness proposition by encouraging product usage.
Member-Centric Growth
- Ensure the sales team drive quality onboarding and early member engagement.
- Monitor and improve retention drivers through better sales behaviours.
- Use member insights to influence long-term value, not just acquisition.
Reporting & Insights
- Provide clear, data-driven reporting on performance, risks, and opportunities.
- Use insights to guide decision-making and prioritise actions.
- Ensure accuracy and discipline in all sales systems and reporting tools.
Our Minimum Requirements...
We can't live without...
- Formal Matric qualification
- 3-4 years’ experience in sales or similar role
- 1–2 years sales management experience proven experience developing and retention of successful sales teams
- Strong understanding of the consumer sales process, including pipeline management, lead conversion, performance tracking, and optimization of key conversion metrics.
- Strong training and coaching ability
- Excellent communication, interpersonal, and presentation skills
- Proven leadership capability with the ability to inspire, coach, and develop high-performing Sales Consultants
- Data-driven and analytical, with the ability to translate insights into actionable sales actions
Core Interpersonal Skills:
- Emotional Intelligence- proven ability to anticipate the needs of others before they are voiced
- Active Listening- Able to genuinely hear concerns with the ability to defuse tense situations and ensuring members and staff feel heard and valued
- Cultural Awareness and Fluency- understand international norms, etiquette and diverse backgrounds to provide a welcoming environment for our international and VIP members
- Empathy – be able to understand, or and be aware of, someone else’s feelings especially during stressful situations, such as travel delays or billing disputes
Operational & leadership Skills Required:
- Attention to Detail, noticing the small things
- Resilience and Composure, being able to remain calm and optimistic under extreme pressure, during peak periods or system failures
- Problem solving and conflict resolution – be able to turn challenges into opportunities by thinking and acting quickly to resolve issues before they impact a member’s experience
- Adaptability: be flexible to handle unpredictable shifts in processers, resource changes, last-minute VIP guest arrivals, or sudden changes in event plans.
- Relatability – the capacity to connect with diverse stakeholders across all backgrounds
- Situational Awareness – constantly monitoring the environment to identify members who need support or help
- Curiosity- the ability to seek out and transform standard transactions into personalized stories and memorable experiences
- Time Management – the ability to efficiently meet stringent deadlines while maintaining a relaxed and unhurried demeanor for guests.
- Digital Fluency – must be proficient in new age technology and systems
Closing Date 30 September 2026
go to method of application »
Your Purpose....
- To evolve our purpose of inspiring people to live active lives by working towards creating a global Social Wellness Club.
- To enable exceptional member experiences within our clubs through the proactive maintenance of our facilities.
- As a member of the Maintenance team, you will be responsible for the preventative and reactive maintenance within your club.
Your Duties and Responsibilities...
Complete preventative maintenance activities on the following equipment (but not limited to):
- Out of Warranty Fitness Equipment
- Swimming Pool/Spa Systems
- Heating Ventilation Air Conditioning Systems (HVAC)
- Hot and Cold-Water Systems
- All building preventative maintenance tasks
- Sauna
- Steam Rooms
- Complete any re-active maintenance that is logged in the maintenance & Health and Safety Job book.
- Respond to all emergency repairs.
- Ensure the Maintenance Operator or Maintenance Technician (where applicable) onsite is continually upskilled to complete his/her responsibilities.
- Discuss all contractor requests if required with the Club General Manager and Regional Facility Manager before requesting a purchase order.
- Escalate any issues that can’t be resolved to the Club General Manager and Regional Facility Manager.
- Ensure the preventative maintenance within the clubs is completed in line with VASA policies & procedures.
- Fulfil duties which covers Health and Safety processes and checks required to maintain H&S compliance within the club.
- Communicate guidelines regarding the understanding of and adherence to the health & safety policy.
- Ensure that all documents regarding the health and safety policy are filed regularly and the cabinet and its contents are kept up to date.
- Communicate all operating standards to the relevant staff through their heads of departments and that they remain updated.
- Ensure that work standards, security and safety is monitored and improved in all areas of the facility.
- Conduct Health and Safety Audits as directed by the business.
- Ensuring all work carried out is done so in a safe manner, & in line with the VASA H&S policy.
- Manage all utility consumption within the club.
- Investigate and resolve high water and electricity consumption.
- Address all state of repair Brand Standards concerns in a timely manner
Assist the Club General Manager with managing the following budgets to ensure they are not exceeded.
- Maintenance Premises
- Maintenance Physical Plant
- Maintenance Pools
- Maintenance Water Hygiene
- Maintenance Grounds
- Maintenance Consumables
- Maintenance Health and Safety
- Society Expenses
- As your HOD role, assist the club teams as and where required, and facilitate a healthy team environment.
- Fulfil the duties of an HOD within club, which includes being an MOD within the club
- Seek collaboration opportunities with fellow technical skilled colleagues within the region
Our Minimum Requirements...
We can't live without...
- Matric (NSC) qualification
- Advanced relevant Technical qualification
- Passion for maintenance and brand standards within clubs
- A minimum of 2-3 years proven maintenance experience
- Hands on experience of plumbing, electrical, HVAC, plant equipment
- Understands the importance of H&S
- Proven Experience in working independently.
- Working with Microsoft office suites, e.g. emails, word and excel
- Have a good understanding of utilities consumption
- Proven experience in managing maintenance costs
- Proven people management skills
- Proven experience in managing Health and Safety checks and processes
We'd like you to have...
- Adaptability (must be able to adapt to a fast paced, changing environment)
- Be curious (must be willing to succeed, seek opportunities to learn and grow)
- Have a winning mentality (must be willing to go over and above to achieve success)
- Must be motivated to achieve success.
- A commitment to making a difference in people’s lives.
- A Growth mindset
- The ability to work independently.
- Trustworthiness (must always act in doing the right thing)
- A drive to create moments of magic for our members.
- The ability to make decisions and take ownership and responsibility for the decision.
- Action orientation
Knowledge of the following equipment in installation, maintenance and operation of:
- Chillers
- Evaporative and cooling towers
- Electronic controls
- General air-conditioning systems
- Building management systems
- General electrical (Medium voltage)
- Water treatment
- Hot water vessels
- Steam generators
- Saunas
- Pumps
- Valves
- Heat exchanges
- Sand filtration systems
- Plumbing
- Carpentry and Glazing
- Health and Safety knowledge
We'd love you to have...
- Wellness knowledge, beyond the health club
- The ability to make quick and bold decisions.
- The ability to be agile.
- The ability to be collaborative.
- High Interpersonal skills (EQ)
- Exhibit strong verbal and written communication skills.
- Proven Interpersonal and management skills.
- Good financial/admin knowledge.
- Ability to plan effectively.
- Problem solving ability
- Multi-site experience
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Job Description
Your Purpose...
- To make exercise irresistible to your Club-V members
- To interact, entertain education and stimulate your Club-V members
- To maintain a safe, hygienic and clean environment
- To provide a happy and welcoming environment
- To create a nurturing environment for small toddlers and babies
Your Duties and Responsibilities...
- To correctly control and manage electronic access and exit of all Club-V members to the Club-V facility.
- To manage all access cards ensuring that they are valid and contain all relevant information.
- To effectively manage the 2 consecutive hour rule.
- To follow the monthly activity roster and theme correctly.
- To ensure that you plan your activities and execute these on an ongoing basis.
- To ensure that you are informed and that you adhere to all emergency procedures in a competent fashion.
- To ensure that you correctly meet all operational standards and requirements and that you understand all of these.
- To maintain control of the Club-V environment.
- To report any incidents immediately to your MOD and/or Club-V Co-ordinator.
- To correctly control stock within the Club-V facility including toys, arts & crafts, disposables/consumables, cleaning aids, movement equipment, games, puzzles, books etc. using the relevant checklists in the Mntwana Box.
Our Minimum Requirements..
We can’t live without…
- A Clear Criminal Check
- Up to date First Aid Training
- Up to date in-house Club-V Training
- Up to date Active Play Training
- Affinity for children
- Ability to entertain children
- Able to conduct physical games and activities with confidence
- Able to learn and implement new juniors programmes
We’d like you to have…
- Adaptability (must be able to adapt to a fast paced, changing environment)
- Be curious (must be willing to succeed, seek opportunities to learn and grow)
- Have a winning mentality (must be willing to go over and above to achieve success)
- Must be motivated to achieve success.
- A commitment to making a difference in people’s lives.
- A Growth mindset
- The ability to work independently.
- Trustworthiness (must always act in doing the right thing)
- A drive to create moments of magic for our members.
- The ability to make decisions and take ownership and responsibility for the decision.
- Action orientation
- Good listening skills
- Good communication skills
- Diplomacy
- Good time management skills
We’d love you to be…
- Wellness knowledge, beyond the health club
- The ability to make quick and bold decisions.
- The ability to be agile.
- The ability to be collaborative.
- Outgoing and confident
- Able to work under pressure
- Friendly
- Patient
Closing Date 20 September 2026
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Your Purpose…
- As we transform into a Social Wellness Club, we’re redefining how we approach technology by building globally scalable solutions. A key part of this transformation is consolidating our core member engagement platform (our Mobile App and related services) under a central team. This team will own a unified codebase, enabling faster, more consistent feature rollouts across multiple countries.
- We’re looking for an Integration Engineering Lead to drive the architecture, design, and development of our mobile app and backend integration services. You’ll be a hands-on technical expert, guiding the team on complex problems, setting coding standards, and ensuring high-quality, reliable software delivery.
- Working closely with Product Managers and stakeholders, you’ll own key technical initiatives and make critical decisions that align with our product and business goals.
Your Duties and Responsibilities...
Leadership & Management
- Lead design and architecture discussions for backend systems, integrations, and APIs.
- Set coding standards, conduct code reviews, and promote best practices for C#, .NET, and Azure development.
- Act as the primary technical point of contact for complex integration and backend challenges.
- Mentor engineers on technical skills, architecture, integration patterns, and problem-solving.
- Contribute hands-on to backend and integration development, ensuring high-quality, maintainable, and secure code.
Technical Execution
- Own delivery of integration and backend initiatives from design through deployment.
- Collaborate with Product Managers, Architects, and Operations to align technical priorities with business goals.
- Ensure system reliability, performance, scalability, and security of integration solutions.
- Oversee backlog prioritization and guide the team to deliver efficiently on integration projects.
- Drive continuous improvement in backend architecture, integration processes, and code quality.
Cross-Functional Collaboration
- Partner with Product, Operations, Data, and other engineering teams to define and execute technical roadmaps for integration services.
- Communicate technical progress, risks, and trade-offs to leadership and stakeholders.
- Advocate for integration best practices, system reliability, and maintainability in solution planning.
Our Minimum Requirements...
We can't live without...
- Bachelor’s degree in a relevant field or equivalent professional experience in software engineering and team leadership.
- 8+ years of professional software development experience, with at least 3+ years leading people and teams as an Engineering Lead / Tech Lead, guiding technical direction and delivery.
- Proven ability to lead and coordinate a team of engineers (ideally 5+ developers) while remaining hands-on in backend and integration development.
- Strong hands-on engineering skills with deep expertise in C#, .NET, and Azure cloud services.
- Strong architectural thinking, capable of designing scalable, performant, and maintainable backend and integration systems.
- Demonstrated experience designing and maintaining RESTful APIs, microservices, and integration solutions.
- Solid understanding of integration patterns, messaging systems, and cloud-based API design.
- Experience mentoring engineers, conducting code reviews, and guiding technical best practices.
- Excellent problem-solving, debugging, and communication skills, with the ability to influence peers and stakeholders effectively.
- Exposure to CI/CD pipelines, automated testing, monitoring, and DevOps practices.
- Experience with Azure integration services (Service Bus, Logic Apps, Functions, Event Grid).
- Familiarity with Agile/Scrum delivery frameworks and best practices.
- Experience contributing to scaling backend/integration systems.
- Prior experience working with distributed, remote, or hybrid engineering teams.
- Knowledge of enterprise integration patterns and asynchronous messaging systems (e.g., Kafka, RabbitMQ).
Core Interpersonal Skills:
- Emotional Intelligence- proven ability to anticipate the needs of others before they are voiced
- Active Listening- Able to genuinely hear concerns with the ability to defuse tense situations and ensuring members and staff feel heard and valued
- Cultural Awareness and Fluency- understand international norms, etiquette and diverse backgrounds to provide a welcoming environment for our international and VIP members
- Empathy – be able to understand, or and be aware of, someone else’s feelings especially during stressful situations, such as travel delays or billing disputes
Operational & leadership Skills Required:
- Attention to Detail, noticing the small things
- Resilience and Composure, be able to remain calm and optimistic under extreme pressure, during peak or periods or system failures
- Problem solving and conflict resolution – be able to turn challenges into opportunities by thinking and acting quickly to resolve issues before they impact a member’s experience
- Adaptability: be flexible to handle unpredictable shifts in processers, resource changes, last minute VIP guest arrivals, or sudden changes in event plans.
- Relatability – the capacity to connect with diverse stakeholders across all backgrounds
- Situational Awareness – constantly monitoring the environment to identify members who need support or help
- Curiosity- the ability to seek out and transform standard transactions into personalised stories and memorable experiences
- Time Management – the ability to efficiently meet stringent deadlines while maintaining a relaxed and unhurried demeanor for guests.
- Digital Fluency – must be proficient in new age technology and systems
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About the Role
- We are seeking a Customer Experience Manager dedicated to enhancing client satisfaction and loyalty through effective interaction strategies. You will focus on developing and implementing customer service initiatives that elevate the overall experience while ensuring alignment with our company's values and objectives.
Key Responsibilities
- Develop and execute customer experience strategies that foster customer engagement and loyalty across multiple touchpoints.
- Analyze customer feedback and data to identify trends and areas for improvement, leading to actionable insights.
- Collaborate with cross-functional teams to design and enhance customer service processes and procedures.
- Lead the customer support team in delivering exceptional service while providing training and coaching to enhance performance.
- Implement customer journey mapping initiatives to visualize and improve the end-to-end customer experience.
- Evaluate and track success metrics for customer experience initiatives, ensuring alignment with business goals.
- Handle escalated customer issues and complaints in a professional manner, ensuring timely and effective resolutions.
- Stay current with industry best practices and trends related to customer experience and service excellence.
Requirements
- Proven track record in customer experience management or a related field with demonstrable experience in improving customer satisfaction.
- Strong analytical skills with the ability to interpret data and customer insights effectively.
- Excellent communication and interpersonal skills, with a talent for building relationships across various departments.
- Experience in leading and managing a customer service team, with a focus on training and development.
- Ability to work in a fast-paced environment and manage multiple priorities with strong organizational skills.
- Proficiency in customer relationship management (CRM) software and data analysis tools.
Preferred Qualifications
- Bachelor’s degree in Business Administration, Marketing, or a related field.
- Experience in managing customer experience initiatives in a digital or e-commerce environment.
- Certifications in customer experience management or related disciplines will be an advantage.
go to method of application »
Your Purpose...
- To inspire people to live active lives
- The role of the Fitness Instructor is to promote our world-class fitness products and to increase member retention through effective new member induction. This role will also be responsible to promote existing and new fitness initiatives as well as products and services to members.
Your Duties and Responsibilities...
- To at all times do your bit towards achieving our purpose to Inspire people to live an active life, this is achieved by believing and living our values through all we do, always innovating, inspiring people, have fun and do the right thing.
- Building relationships with members to achieve member retention
- Conducting fitness initiatives to increase member retention
- Adhering to operational & administrative requirements
- Ensure the health and safety of members at all times
- Actively managing ongoing training and self-development to keep abreast of industry changes
- Actively assist and promote the ancillary products and services available to members
Our Minimum Requirements...
We can't live without...
- Matric qualification
- Industry recognized fitness qualification essential
- A minimum of 6 months experience within fitness
- First Aid qualification with AED certification
- Ability to work shifts which includes weekends and public holidays
- Experience in member service (customer service)
- Must be a people’s person and be able to assist and guide our members
We’d like you to have…
- Adaptability (must be able to adapt to a fast paced, changing environment)
- Be curious (must be willing to succeed, seek opportunities to learn and grow)
- Have a winning mentality (must be willing to go over and above to achieve success)
- Must be motivated to achieve success.
- A commitment to making a difference in people’s lives.
- A Growth mindset
- The ability to work independently.
- Trustworthiness (must always act in doing the right thing)
- A drive to create moments of magic for our members.
- The ability to make decisions and take ownership and responsibility for the decision.
- Action orientation
We'd love you to have...
- Wellness knowledge, beyond the health club
- The ability to make quick and bold decisions.
- The ability to be agile.
- The ability to be collaborative.
- High Interpersonal skills (EQ)
Closing Date 25 September 2026
go to method of application »
Your Purpose...
- To make exercise irresistible to your Club-V members
- To interact, entertain education and stimulate your Club-V members
- To maintain a safe, hygienic and clean environment
- To provide a happy and welcoming environment
- To create a nurturing environment for small toddlers and babies
Your Duties and Responsibilities...
- To correctly control and manage electronic access and exit of all Club-V members to the Club-V facility.
- To manage all access cards ensuring that they are valid and contain all relevant information.
- To effectively manage the 2 consecutive hour rule.
- To follow the monthly activity roster and theme correctly.
- To ensure that you plan your activities and execute these on an ongoing basis.
- To ensure that you are informed and that you adhere to all emergency procedures in a competent fashion.
- To ensure that you correctly meet all operational standards and requirements and that you understand all of these.
- To maintain control of the Club-V environment.
- To report any incidents immediately to your MOD and/or Club-V Co-ordinator.
- To correctly control stock within the Club-V facility including toys, arts & crafts, disposables/consumables, cleaning aids, movement equipment, games, puzzles, books etc. using the relevant checklists in the Mntwana Box.
Our Minimum Requirements...
We can’t live without…
- A Clear Criminal Check
- Up to date First Aid Training
- Up to date in-house Club-V Training
- Up to date Active Play Training
- Affinity for children
- Ability to entertain children
- Able to conduct physical games and activities with confidence
- Able to learn and implement new juniors programmes
We’d like you to have…
- Adaptability (must be able to adapt to a fast paced, changing environment)
- Be curious (must be willing to succeed, seek opportunities to learn and grow)
- Have a winning mentality (must be willing to go over and above to achieve success)
- Must be motivated to achieve success.
- A commitment to making a difference in people’s lives.
- A Growth mindset
- The ability to work independently.
- Trustworthiness (must always act in doing the right thing)
- A drive to create moments of magic for our members.
- The ability to make decisions and take ownership and responsibility for the decision.
- Action orientation
- Good listening skills
- Good communication skills
- Diplomacy
- Good time management skills
We’d love you to be…
- Wellness knowledge, beyond the health club
- The ability to make quick and bold decisions.
- The ability to be agile.
- The ability to be collaborative.
- Outgoing and confident
- Able to work under pressure
- Friendly
- Patient
Closing Date 21 September 2026
Method of Application
Use the link(s) below to apply on company website.
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