Customs VAS Supervisor at DHL

In this Customs VAS Supervisor position

Stops/PP Liquidation and Bonded warehouses:

Stops

• Maintain weekly catch-up meetings with stops clerk and identify key risk to Operations Manager
• Check in daily to see where you can assist with escalations
• Review stops report weekly for repetitive stops and what action can be put in place to rectify with the customer.

PP Liquidations:

• Maintain weekly catch-up meetings with stops clerk and identify key risk to Operations Manager of items close to expiry.
• Discuss with AFR/OFR Operations Managers to get resolution on outstanding matters

Bond Registers:

• Maintain accurate Bond registers for Power of Trade, Kimberley Clark and JSA SOS 11020
• Weekly meeting with Stops clerk to present the bond registers and highlight any risk.
• Escalate to key stake holders where required and finalize to avoid penalties.

Refunds and Duty Drawbacks:

• Weekly meetings with adjustment controller to unpack Refund register.
• Escalate any Key risk to Operations Manager but resolve the matter with Operations and customer to avoid write offs.
• Ensure there is a manual Duty Drawback register for all DDb’s
• Help with escalation to SARS.
• Monitor rejections as part of weekly discussion and put action plan in place to get matters resolved quicker.

RLA – Relationship management:

• Manage and link all new customers on the RLA efilling system (when requested)

Yearly License renewals:

• Reapply for the renewal of all licenses for DGF on the efilling system (November each year)
• Send the updated licenses to IT/BPO and Operations Manager CDZ

Customer Newsletters:

• Check SARS website and other related website for weekly updates on Customs rules and regulations and other related news.
• Compile a Customs newsletter if impact is for all customers.
• IF impact only for some customers send a mail with the changes and copy the Salesperson in on the mail that you send to the customer.
• Share changes in PD Board.

Customer permits:

• Apply and manage all permits for CDZ customers (CITES as well)
• Update related CITES Permit sheet for Gucci

Post Factor audit Management.

• Ensure that the assigned staff member provides on a weekly basis the post factor audit sheet.
• Identify and investigate the problem areas
• Advise Clearance Team Leader on mistakes and monitor VOC’ and corrections needed.
• Advise CDZ Operations Manager – training to be provided on errors.

Conduct regular file audits on compliance with regards to Imports and Exports:

• KPI will define the number of files to be audited within a monthly period.
• Country of origin (Euro 1 or invoice declaration) correctly applied.
• Did we apply the correct trade agreements where applicable.
• Tariff heading correctness (Especially where DHL provided the tariff heading) Offer tariff audit to
• Client.
• Valuation – Correctly applied.
• Related parties (VDN’s is this in place. When last did the customer review the VDN. Upliftment %)
• Discounts – If discount did, we apply correctly? Do we have the discount agreement.
• Rand invoicing – Do we have the Forward exchange contract?
• Commercial invoice correctness from clients.
• Freight Statements (do we have one)
• Dutiable and non-dutiable charges was it correctly applied?)
• Clearing instructions (Customer generated or system generated if system generate is there a signed POA)
• Correct CPC codes/ Rebate item numbers used.

Customer focused:

• Assit Customers with queries within 2 days
• Establish and maintain relationships with existing customers.
• Assist CDZ Operations Manager with client HS code classifications.
• Assist Sales and Operations with queries related to customs.
• Attend customer meetings where required.

Additional tasks:

• Assit where required with Staged Consignments
• Value Determination applications
• Tariff Determinations

Staff Management:

• Weekly catch-up meetings with staff
• Performance management (Monthly)
• Succession Planning
• Manage EOS
• Identify training for staff
• Leads assessments

Now, here is what we need from you!

• Microsoft Office applications
• Communication Written & Verbal
• Customs Knowledge at least 10 years
• Cargo Wise experience required
• Experience:  10 Years’ experience within the scope of Customs Clearing/DA51/DA52/TDN/VDN/ Refunds/Duty Drawbacks/Bonded warehouse/Rebate stores/Stops/Provisional payments/
• Education: Matric, Customs Clearance certificates/Degree