Legal Advisor at iOCO

Job Description

• We are looking for a practical, commercially minded Legal Advisor to join our CASHUB team. This is a hands-on role covering funeral claims, specialist investigations, team leadership, client relationships, marketing, technology and new project delivery.

What you'll do:

• Draft legally sound funeral-claim repudiation reports and give clear recommendations to insurers.
• Complete legal reports within the strict service levels agreed with clients.
• Handle complaints, insurer escalations and Ombudsman matters.
• Train and guide investigators on policy wording, exclusions and evidence requirements.
• Lead one Junior Legal Counsel and two Senior Underwritten Life Investigators.
• Support complex, high-value underwritten life investigations.
• Manage team workload, productivity, quality, turnaround times and investigator expenses.
• Build client relationships, market XTND’s CASHUB services, win new clients and grow work from existing clients.
• Contribute to pitches, proposals, quotations and presentations.
• Build, develop, test, implement and use AI and automation to improve quality, capacity and turnaround times while keeping proper human legal review.
• Set up and run new legal, claims, fraud, intermediary or investigation projects secured by the business.

Your expertise:

• 5-8 years relevant experience in insurance law, funeral or life claims, policy interpretation and repudiations.
• Strong legal writing skills and experience with complaints, formal submissions or Ombudsman matters.
• Experience leading specialist staff and supporting complex investigations.
• Commercial confidence, strong client skills and a willingness to market services and secure work.
• An interest in AI, automation and smarter ways of working.
• Admission as an attorney or advocate, and exposure to fraud, underwritten life investigations, project management or business development, would be an advantage.

Qualifications:

• An LLB or another recognised legal qualification.