Job Vacancies at Smollan

OVERVIEW:

• As the Independent Workshops (IWS) REP for The Company, you will play a crucial role in partnering with The Company distributors and The Company Distributor Business Manager to identify and sign on new Independent Workshops as exclusive The Company partners.
• This role requires a dynamic individual with a keen understanding of the automotive industry, strong negotiation skills, and the ability to manage various aspects of workshop engagement, including contract negotiation, site inspections, workshop revamp activities, and performance tracking.

KEY RESPONSIBILITIES:

IDENTIFICATION AND ONBOARDING:

• Work closely with The Company's distributors and Distributor Business Manager to identify potential Independent Workshops (IWS) for The Company partnership.
• Lead the onboarding process, ensuring alignment with The Company's standards and exclusivity requirements.

CONTRACT AND PRICE NEGOTIATION:

• Collaborate with your respective Distributors and Distributor Business Manager to finalize and formalize agreements.

SITE INSPECTIONS AND REVAMP ACTIVITIES:

• Conduct site inspections to assess the workshop's suitability for The Company partnership.
• Oversee workshop revamp activities where required, ranging from site rebranding to the installation of engineering equipment, to meet The Company's standards linked to the approved volume tier.

PERFORMANCE TRACKING:

• Develop and implement systems/process to track workshop performance against agreed volume and quality metrics as set out in the agreed contract terms.
• Analyse performance data and collaborate with workshops to address any deviations from agreed-upon targets.

TRAINING FACILITATION:

• Coordinate and facilitate training sessions for workshop staff on The Company's products, services, and industry best practices.
• Ensure that workshops are equipped with the necessary knowledge and skills to represent The Company brand effectively.

ROLLOUT TARGETS:

• Establish and achieve annual targets for the rollout of new Independent Workshops as exclusive The Company partners.
• Develop strategic plans to maximize workshop partnerships and market penetration.

Requirements

QUALIFICATIONS AND EXPERIENCE:

• Bachelor's degree in Business, Marketing, or a related field.
• 2 years of experience in business development, preferably in the automotive industry.
• Proven track record in contract negotiation, site inspections, and workshop management.
• Strong understanding of the automotive aftermarket and workshop operations.

ATTRIBUTES:

• Exceptional negotiation and communication skills.
• Results-oriented with a focus on achieving and exceeding rollout targets.
• Ability to manage multiple tasks simultaneously and meet tight deadlines.
• Proactive and self-motivated individual with strong problem-solving skills.

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Description

• We are looking for a highly driven Retail Specialist to join our team and make a direct impact on our brand’s growth and operational success. In this role, you will lead customer engagement, drive revenue, and execute retail strategies with excellence.

Key Responsibilities

• Customer & Client Engagement: Build and maintain strong relationships with shoppers and key retail stakeholders to elevate brand loyalty and overall satisfaction.
• Expense & Financial Control: Oversee operational costs and strictly manage expenses to optimize overall profitability.
• Promotional Execution: Execute, monitor, and maximize the impact of promotional activities to drive traffic and boost engagement.
• Sales Growth: Actively drive sales initiatives to consistently meet and exceed target revenue objectives.
• Call & Operational Compliance: Ensure strict adherence to scheduled store visits, coverage plans, and compliance reporting standards.
• POS/POP Achievement: Optimize Point of Sale (POS) and Point of Purchase (POP) displays to maximize product visibility and achieve merchandising goals.

Requirements

• 2-3 years’ FMCG experience||Essential / Minimum|0-5 years|
• Diploma/NQF level 5
• Drivers’ license
• Interpersonal skills
• Business acumen
• Retail landscape understanding
• Customer service skills
• Client service skills
• Organisational awareness
• Time management
• Problem-solving

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Description

• We are seeking a dynamic, results-driven Regional Hub Manager to oversee regional field operations, drive client KPIs (sell-out volume, retail mapping, and asset growth), and manage hub resources.
• In this role, you will lead high-performing field teams, manage regional budgets and assets, build strong relationships with retail store owners and managers, and ensure flawless in-store execution across your designated territory.

Key Responsibilities

• Regional Sell-Out Strategy: Break down regional targets per store, brand, and LSM segment into actionable steps; manage stock pressure, out-of-stocks, pricing accuracy, and space negotiations to maximize share of shelf.
• Promotional & Campaign Execution: Drive regional rollout of promotional grids, execute local marketing activations/blitzes, negotiate prime POS placement, and track competitor activity.
• Hub Operations & Analytics: Utilize handheld system data and retail mapping to analyze performance, conduct weekly store audits, execute corrective action plans, and resolve operational red flags.
• New Product Distribution: Accelerate speed-to-market for new launches, secure new store listings, deliver trade presenters, and ensure comprehensive sales staff training.
• People Leadership & Talent Pipeline: Lead recruitment, onboarding, performance reviews, commission structures, and call-cycle compliance for direct reports, fostering a delivery-focused team culture.
• Regional Asset & Budget Management: Manage the hub asset register, control discretionary budgets, and monitor regional operational expenses (fuel, vehicle maintenance, travel, and logistics).
• Stakeholder Management: Serve as the strategic liaison between regional retail store owners, field personnel, and client leadership

Requirements

Minimum Qualifications:                            

• Relevant Diploma/Degree at NQF level 6 or 7
• Code 08 driver’s licence

Minimum Experience:                                  

• 3 - 4 years’ sales experience; 2 years FMCG / Cellular / Consumer electronics environment at a Managerial/Supervisory level

Knowledge, Skills & Abilities:                   

• Strategic thinker and analytical skills
•  Ability to influence and motivate others
•  Excellent leadership
•  Good business and financial acumen

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Description

• Pro-Active Operational Excellence
• Business Insights and Execution
• Teamwork and Self-Management
• Stakeholder Engagement
• People Management
• Manage Promotional Activity
• Achieve POP Objectives
• Monitor New Innovations
• Efficient Achievement of Targets
• Control Expenses

Requirements

• 2-3 years’ sales experience in FMCG environment at a managerial/ supervisory level||Essential / Minimum|0-5 years|
• Relevant Diploma at NQF level 5
• Code 8 Driver’s license
• Communication skills (verbal & written)
• Analysis & problem solving
• Computer literacy
• Business acumen
• Commercial awareness
• Attention to detail
• Pro-active thinking
• Leadership skills
• Planning & organising
• Negotiation skills
• Sales management skills
• Decision making skills

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Description

• Administration
• In-store Sales and Marketing
• Customer Satisfaction and Service

Requirements

• 2-3 years’ experience in Retail Sales Environment, preferably within the Telecommunications Industry||Essential / Minimum|0-5 years|
• Diploma/NQF level 5
• Sales acumen
• Marketing principle knowledge
• Customer service skills
• Administration skills
• Communication skills (verbal & written)
• Computer literacy – MS office suite

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Description

Key Responsibilities and Deliverables:

Sales and Communication Management

• Manage staff to ensure adherence to basic merchandising requirements and objectives of that function
• Ensure continual drive for sales through repeat replenishment by staff
• Ensure that all new lines are ordered as soon as the product is listed
• Ensure store staff and management are aware of new lines, stock and supplier issues, and staff issues
• Discuss future promotions, focus lines, stock issues or any other relevant information
• Communicate all relevant Franchise issues through submission of the Franchise contact report
• Identify and take appropriate action where over-stock situations occur and also when
• short-dated coded stock is found as per the
• Short Dated and Expired Stock policy
• Communicate pricing, listing, product, packaging or stock issues directly to management
• Manage returns and waste

Customer Service

• Respond promptly to all customer and supplier complaints and requests (24hr turnaround)
• Ensure that feedback on the above is detailed and correct
• Ensure that all suppliers and customers are treated with the required respect

Key Manage Technology

• Complete all relevant tasks, audits on SMART in full and in time
• Ensure adoption and effective usage of SMART by store teams (where applicable)

Promotional Activity Management

• Ensure that all promotional activity is completed, sufficient stock is ordered, displays, ends and
• Point of Sales are erected correctly and on time.
• Ensure store teams are informed about promotions
• Communicate promotional activities to store teams
• Ensure promotional activities have been implemented and maintained
• Provide feedback on promotional implementation
• Achieve POP Objectives and Targets
• Ensure generic Planograms (flows) are implemented
• Ensure store-specific planograms and category flows are implemented and maintained
• Ensure shelf health is implemented and maintained
• Ensure PI labels are updated and in the correct place
• Ensure promotional signage is implemented and maintained
• Communicate sales targets to the Store teams
• Identify in-store cross-merchandising opportunities
• Monitor sales to ensure sales targets are achieved

Operational Excellence

• Communicate with store management on every visit (GNAP and feedback)
• Basic merchandising principles
• Shelf health and stock rotation and stock management policies (Gap Scan, OOS label, stock counts)
• Manage the store teams required to ensure efficient and effective day-to-day operations of the store execution, including scheduling and ensuring enough coverage by day and category
• Continuous monitoring of service delivery
• Implementation of sales initiatives and value-adding store operations
• Ensure all company assets are maintained according to company policy
• Ensure adherence to call cycle at all times.
• Ensure that every store has a Mule Train book at all times and that it is properly utilized by the store staff
• Continual review of store structures to align with pack out rates, trading densities and store requirements

Stakeholder Engagement

• Proactively influencing and managing relationships to ensure growth for all
• Provide continuous feedback as per requirements
• Complete Franchise contact report for every visit
• Establish and maintain effective relationships with customers, principals, peers, subordinates and colleagues

Key Competencies:

• Critical Thinking
• Commercial Acumen
• Digital Fluency
• Communication
• Relationship Building
• Emotional Maturity
• Resillience
• Organising & Coordinating
• Delivering
• Competitive Edge

Requirements

• An operational leader who ensures growth by proactively influencing sales of represented lines by managing the critical resources required to ensure efficient and effective day-to-day operations; and acting as a custodian, leader, and people manager.
• Minimum Qualifications: Diploma/NQF level 5, Driver’s license (code 8)
• Minimum Experience: 2-3 years’ sales experience in an FMCG environment at a managerial/ supervisory level

Knowledge, Skills & Abilities: Communication skills (verbal & written)

• Problem-solving
• Analytical skills
• Computer literacy
• Business acumen
• Attention to detail
• Industrial relations knowledge
• Decision-making skills
• Selling skills
• Negotiation skills
• Planning & organising skills
• Leadership skills
• Proactive thinking

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Description

• Sales Tracking
• Co-Ordination of Trade Visits
• Budget Management
• Office Administration
• Diary Management and General Administration 

Requirements

• 1-2 year’s secretarial/admin experience, preferably in retail /FMCG||Essential / Minimum|0-5 years|
• Grade 12/NQF level 4
• Communication skills (verbal & written)
• Sales objective achievement skills
• Financial management skills
• Planning and organising skills
• Time management
• Attention to detail
• Computer literacy - MS office suite

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Description

• Effective execution of point of purchase|- Point of purchase documents as per unit specifications - Sales report from store
• Effective sales management|- Score cards - Formal and informal feedback
• Effective management of shelf health|- Store files used accordingly to requirements - Shelf displays according to requirements - Aligned forward share vs. market share - Out of stock levels at required levels
• Effective administration|- Personal Register up to date via feedback platform (e.g. IVR/Grapevine/Field Comms/Manual) - Stocking files up to date and accurate - Deadlines are met
• Customer service and satisfaction|- Timeous customer feedback and problem resolution within agreed time frame
• Effective Self Management|- Performance Appraisals - 360 reviews - Formal and informal feedback

Requirements

• Sales / Marketing Diploma would be an advantage

go to method of application »

Description

• Effective execution of point of purchase|- Point of purchase documents as per unit specifications - Sales report from store
• Effective sales management|- Score cards - Formal and informal feedback
• Effective management of shelf health|- Store files used accordingly to requirements - Shelf displays according to requirements - Aligned forward share vs. market share - Out of stock levels at required levels
• Effective administration|- Personal Register up to date via feedback platform (e.g. IVR/Grapevine/Field Comms/Manual) - Stocking files up to date and accurate - Deadlines are met
• Customer service and satisfaction|- Timeous customer feedback and problem resolution within agreed time frame
• Effective Self Management|- Performance Appraisals - 360 reviews - Formal and informal feedback

Requirements

• Sales / Marketing Diploma would be an advantage

go to method of application »

Description

• Effective execution of point of purchase|- Point of purchase documents as per unit specifications - Sales report from store
• Effective sales management|- Score cards - Formal and informal feedback
• Effective management of shelf health|- Store files used accordingly to requirements - Shelf displays according to requirements - Aligned forward share vs. market share - Out of stock levels at required levels
• Effective administration|- Personal Register up to date via feedback platform (e.g. IVR/Grapevine/Field Comms/Manual) - Stocking files up to date and accurate - Deadlines are met
• Customer service and satisfaction|- Timeous customer feedback and problem resolution within agreed time frame
• Effective Self Management|- Performance Appraisals - 360 reviews - Formal and informal feedback

Requirements

• Sales / Marketing Diploma would be an advantage

go to method of application »

Description

• Effective execution of point of purchase|- Point of purchase documents as per unit specifications - Sales report from store
• Effective sales management|- Score cards - Formal and informal feedback
• Effective management of shelf health|- Store files used accordingly to requirements - Shelf displays according to requirements - Aligned forward share vs. market share - Out of stock levels at required levels
• Effective administration|- Personal Register up to date via feedback platform (e.g. IVR/Grapevine/Field Comms/Manual) - Stocking files up to date and accurate - Deadlines are met
• Customer service and satisfaction|- Timeous customer feedback and problem resolution within agreed time frame
• Effective Self Management|- Performance Appraisals - 360 reviews - Formal and informal feedback

Requirements

• Sales / Marketing Diploma would be an advantage

go to method of application »

Description

• Effective execution of point of purchase|- Point of purchase documents as per unit specifications - Sales report from store
• Effective sales management|- Score cards - Formal and informal feedback
• Effective management of shelf health|- Store files used accordingly to requirements - Shelf displays according to requirements - Aligned forward share vs. market share - Out of stock levels at required levels
• Effective administration|- Personal Register up to date via feedback platform (e.g. IVR/Grapevine/Field Comms/Manual) - Stocking files up to date and accurate - Deadlines are met
• Customer service and satisfaction|- Timeous customer feedback and problem resolution within agreed time frame
• Effective Self Management|- Performance Appraisals - 360 reviews - Formal and informal feedback

Requirements

• Sales / Marketing Diploma would be an advantage

go to method of application »

Description

• Effective execution of point of purchase|- Point of purchase documents as per unit specifications - Sales report from store
• Effective sales management|- Score cards - Formal and informal feedback
• Effective management of shelf health|- Store files used accordingly to requirements - Shelf displays according to requirements - Aligned forward share vs. market share - Out of stock levels at required levels
• Effective administration|- Personal Register up to date via feedback platform (e.g. IVR/Grapevine/Field Comms/Manual) - Stocking files up to date and accurate - Deadlines are met
• Customer service and satisfaction|- Timeous customer feedback and problem resolution within agreed time frame
• Effective Self Management|- Performance Appraisals - 360 reviews - Formal and informal feedback

Requirements

• Sales / Marketing Diploma would be an advantage

go to method of application »

Description

• Effective execution of point of purchase|- Point of purchase documents as per unit specifications - Sales report from store
• Effective sales management|- Score cards - Formal and informal feedback
• Effective management of shelf health|- Store files used accordingly to requirements - Shelf displays according to requirements - Aligned forward share vs. market share - Out of stock levels at required levels
• Effective administration|- Personal Register up to date via feedback platform (e.g. IVR/Grapevine/Field Comms/Manual) - Stocking files up to date and accurate - Deadlines are met
• Customer service and satisfaction|- Timeous customer feedback and problem resolution within agreed time frame
• Effective Self Management|- Performance Appraisals - 360 reviews - Formal and informal feedback

Requirements

• Sales / Marketing Diploma would be an advantage

go to method of application »

Description

• Effective execution of point of purchase|- Point of purchase documents as per unit specifications - Sales report from store
• Effective sales management|- Score cards - Formal and informal feedback
• Effective management of shelf health|- Store files used accordingly to requirements - Shelf displays according to requirements - Aligned forward share vs. market share - Out of stock levels at required levels
• Effective administration|- Personal Register up to date via feedback platform (e.g. IVR/Grapevine/Field Comms/Manual) - Stocking files up to date and accurate - Deadlines are met
• Customer service and satisfaction|- Timeous customer feedback and problem resolution within agreed time frame
• Effective Self Management|- Performance Appraisals - 360 reviews - Formal and informal feedback

Requirements

• Sales / Marketing Diploma would be an advantage