Sales Representative (Mpumalanga) at Smollan

Description

Key Responsibilities and Deliverables:

Sales and Communication Management

• Manage staff to ensure adherence to basic merchandising requirements and objectives of that function
• Ensure continual drive for sales through repeat replenishment by staff
• Ensure that all new lines are ordered as soon as the product is listed
• Ensure store staff and management are aware of new lines, stock and supplier issues, and staff issues
• Discuss future promotions, focus lines, stock issues or any other relevant information
• Communicate all relevant Franchise issues through submission of the Franchise contact report
• Identify and take appropriate action where over-stock situations occur and also when
• short-dated coded stock is found as per the
• Short Dated and Expired Stock policy
• Communicate pricing, listing, product, packaging or stock issues directly to management
• Manage returns and waste

Customer Service

• Respond promptly to all customer and supplier complaints and requests (24hr turnaround)
• Ensure that feedback on the above is detailed and correct
• Ensure that all suppliers and customers are treated with the required respect

Key Manage Technology

• Complete all relevant tasks, audits on SMART in full and in time
• Ensure adoption and effective usage of SMART by store teams (where applicable)

Promotional Activity Management

• Ensure that all promotional activity is completed, sufficient stock is ordered, displays, ends and
• Point of Sales are erected correctly and on time.
• Ensure store teams are informed about promotions
• Communicate promotional activities to store teams
• Ensure promotional activities have been implemented and maintained
• Provide feedback on promotional implementation
• Achieve POP Objectives and Targets
• Ensure generic Planograms (flows) are implemented
• Ensure store-specific planograms and category flows are implemented and maintained
• Ensure shelf health is implemented and maintained
• Ensure PI labels are updated and in the correct place
• Ensure promotional signage is implemented and maintained
• Communicate sales targets to the Store teams
• Identify in-store cross-merchandising opportunities
• Monitor sales to ensure sales targets are achieved

Operational Excellence

• Communicate with store management on every visit (GNAP and feedback)
• Basic merchandising principles
• Shelf health and stock rotation and stock management policies (Gap Scan, OOS label, stock counts)
• Manage the store teams required to ensure efficient and effective day-to-day operations of the store execution, including scheduling and ensuring enough coverage by day and category
• Continuous monitoring of service delivery
• Implementation of sales initiatives and value-adding store operations
• Ensure all company assets are maintained according to company policy
• Ensure adherence to call cycle at all times.
• Ensure that every store has a Mule Train book at all times and that it is properly utilized by the store staff
• Continual review of store structures to align with pack out rates, trading densities and store requirements

Stakeholder Engagement

• Proactively influencing and managing relationships to ensure growth for all
• Provide continuous feedback as per requirements
• Complete Franchise contact report for every visit
• Establish and maintain effective relationships with customers, principals, peers, subordinates and colleagues

Key Competencies:

• Critical Thinking
• Commercial Acumen
• Digital Fluency
• Communication
• Relationship Building
• Emotional Maturity
• Resillience
• Organising & Coordinating
• Delivering
• Competitive Edge

Requirements

• An operational leader who ensures growth by proactively influencing sales of represented lines by managing the critical resources required to ensure efficient and effective day-to-day operations; and acting as a custodian, leader, and people manager.
• Minimum Qualifications: Diploma/NQF level 5, Driver’s license (code 8)
• Minimum Experience: 2-3 years’ sales experience in an FMCG environment at a managerial/ supervisory level

Knowledge, Skills & Abilities: Communication skills (verbal & written)

• Problem-solving
• Analytical skills
• Computer literacy
• Business acumen
• Attention to detail
• Industrial relations knowledge
• Decision-making skills
• Selling skills
• Negotiation skills
• Planning & organising skills
• Leadership skills
• Proactive thinking