AddressQuadrant 4, Centenary Building, 30 Meridian Drive, Umhlanga, Durban
About Ignition Group
The Ignition Group is one of Africa's largest providers of technology, media, telecommunication and financial services, and is built around a powerful purpose - to make life better through innovative technology.
We approach markets that are traditionally complex and contested, and then simplify the... read morem, making life easier for consumers, and business more efficient for our partners.
Ignition, a central business vertical to the Ignition Group, was founded in 2002, by brothers Sean and Donovan Bergsma. Ignition Group, now one of Africa’s largest investors in technology, media, telecommunications and financial services sectors, provides a platform for sustainability and success.
With a staff complement of nearly 3 000 people, we have a team of experts in the fields of IT, Finance, Marketing, Human Resources, Sales, Development, Compliance, Customer Care, Training and Support. Ignition Group has built a sound infrastructure to support a number of business verticals within the Group, allowing the business verticals to swiftly develop, innovate, adapt and support our Business Partners and strategies.
Job Description
The role:
Leaving a legacy starts on day one. We believe that we only get one chance to make a great first impression with our new employees and that every interaction is an opp
The Senior Product Manager will take accountability for maximising the value of the product and representing the customer to the development team to achieve the product strategy by ensuring that th
Description
Responsible for all administrative work
Policy quarterly review /updates
Responsible for ISMS (information security management system)
Manage and co-ordinate all security updat
Description
First Teir / Level Customer Support
Receive Telephonic or Digital (Email, social media, Chatbot, WhatsApp) queries and enquiries from customer
Assess Queries received and provid
Description
ER Case Management:
Manage the end-to-end process of ER cases within the Ignition Group & Product space, while ensuring compliance with South African labour laws and regulatio
Description
Organisational Facilitation and Training Delivery (70% of role)
Facilitate impactful learning experiences, including workshops, focus groups, team effectiveness sessions, and mana
Description
Responsible for all administrative work
Policy quarterly review /updates
Responsible for ISMS (information security management system)
Manage and co-ordinate all security updat
The detail:
Management Ensure the team meets their core KPI Sales service targets.
Target setting, call-flow management and interval control, drive and encourage individuals and the whole team
The detail:
Monitoring
Daily Monitoring via telephonic call assessments of sales/non-sales calls from agents
Ensuring that the sales agents comply with sales policies and procedures.
Description
People management
Manage the daily operations of the HR strategic partnering function.
Ensure that the team has the necessary tools and methods to enable efficient service deliv
The detail:
Management Ensure the team meets their core KPI Sales service targets.
Target setting, call-flow management and interval control, drive and encourage individuals and the whole team
The detail:
Monitoring
Daily Monitoring via telephonic call assessments of sales/non-sales calls from agents
Ensuring that the sales agents comply with sales policies and procedures.
Description
Market Research and Opportunity Identification
Conduct in-depth market research to identify emerging trends, competitor strategies, and untapped business segments.
Analyze custo
Key roles and responsibilities
Use needs assessment tools to determine effectiveness of proposed learning and development programs
Interact with functional department to develop specifications
KEY RESPONSIBILITIES
Ad Moderation:
Perform ad moderation duties to ensure user safety on the platform.
Assist with paid client vetting, onboarding, and other ad hoc requests.
Risk Man
Description
Front-End Development:
Build well-rounded, semantically correct front-end user interfaces and features using Astro, React, and MarkoJS.
Write clean, maintainable, and easy-to-un
The Detail:
Management
Manage day-to-day running of the campaign covering all key performance areas.
Manage talk time through Team Leaders.
Manage attendance through the Team Leaders with
The detail:
Management Ensure the team meets their core KPI Sales service targets.
Target setting, call-flow management and interval control, drive and encourage individuals and the whole team
