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  • Posted: Sep 3, 2025
    Deadline: Not specified
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  • The Ignition Group is one of Africa's largest providers of technology, media, telecommunication and financial services, and is built around a powerful purpose - to make life better through innovative technology. We approach markets that are traditionally complex and contested, and then simplify them, making life easier for consumers, and business more effic...
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    International QA Agent

    The detail:

     Monitoring

    • Daily Monitoring via telephonic call assessments of sales/non-sales calls from agents
    • Ensuring that the sales agents comply with sales policies and procedures.

     Risk Management and Compliance

    •  Facilitate risk management in terms of identifying issues where misleading and possible claims against the company arise
    • Eliminate cancellations and returns/escalations by providing accurate and relevant feedback to relevant stakeholders.
    • Confirmation of compliance requirements per client business rules.

    Requirements

    • Matric
    • QA Experience within a Contact Centre

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to Ignition Group on ignition.mcidirecthire.com to apply

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