AddressQuadrant 4, Centenary Building, 30 Meridian Drive, Umhlanga, Durban
About Ignition Group
The Ignition Group is one of Africa's largest providers of technology, media, telecommunication and financial services, and is built around a powerful purpose - to make life better through innovative technology.
We approach markets that are traditionally complex and contested, and then simplify the... read morem, making life easier for consumers, and business more efficient for our partners.
Ignition, a central business vertical to the Ignition Group, was founded in 2002, by brothers Sean and Donovan Bergsma. Ignition Group, now one of Africa’s largest investors in technology, media, telecommunications and financial services sectors, provides a platform for sustainability and success.
With a staff complement of nearly 3 000 people, we have a team of experts in the fields of IT, Finance, Marketing, Human Resources, Sales, Development, Compliance, Customer Care, Training and Support. Ignition Group has built a sound infrastructure to support a number of business verticals within the Group, allowing the business verticals to swiftly develop, innovate, adapt and support our Business Partners and strategies.
Description
If you’re a Sales Expert, we want to give you The Sweetest Deal!
This is an opportunity that can change your career! What’s in it for you?
A competitive basic salar
Description
User Support:
Respond to a high volume of inquiries via email and live chat.
Assist users with a wide range of requests and queries.
Troubleshoot technical issues encountered
Key Responsibilities:
Platform Management: Own and manage our internal communication platforms (e.g. intranet, Microsoft Teams, SharePoint, email tools, SMS, WhatsApp for Business, etc.)
The Detail:
Team Management:
Participates in managing, guiding, and supporting the contact centre quality assurance team.
Collaborate with direct reports to manage contact centr
The Detail:
The Workforce Manager will play a pivotal role in driving our contact centre operations forward, ensuring that a high level of productivity is continuously maintained by effectively
Description
Market Research and Opportunity Identification
Conduct in-depth market research to identify emerging trends, competitor strategies, and untapped business segments.
Analyze custo
Key roles and responsibilities:
Financial Recordkeeping and Compliance
Maintaining records of financial transactions.
Ensuring compliance with legal requirements.
Timeou
The Detail:
The Workforce Manager will play a pivotal role in driving our contact centre operations forward, ensuring that a high level of productivity is continuously maintained by effectively
The detail:
Developing Quality Assurance (QA) Processes: The quality manager establishes and maintains QA processes specific to call center operations. This includes defining quality metrics, su
Description
HR Strategic Alignment
Participate in the provision of HR policy and procedure guidance and coaching.
Execute HR projects across the company within specific timeframes.
Description
HR Strategic Alignment
Participate in the provision of HR policy and procedure guidance and coaching.
Execute HR projects across the company within specific timeframes.
Daily Operations
Assisting with screening potential clients who can benefit from the company’s products and services.
Research prospects and starting new relationships.
Assist in ident
Description
Marketing Strategy & Planning
Develop and implement marketing strategies that align with overall business objectives.
Define target audiences, key messaging, and channels fo
Description
Leadership and Team Management
Lead and motivate the customer support team to deliver high-quality service across channels (email, live chat, and social media).
Set clear expect
The detail:
Management
Manage day-to-day running of the Customer Care Campaign covering all key performance areas.
Manage talk time through Team Leaders.
Manage attendance through the Tea
Description
Marketing Strategy & Planning
Develop and implement marketing strategies that align with overall business objectives.
Define target audiences, key messaging, and channels fo
Key roles and responsibilities:
Requirements Analysis:
Analyze product requirements from Customers and stakeholders.
Solution Design:
Design solutions aligned with strategic and op
Key roles and responsibilities:
Strategic Vision and Planning
Define the Product Vision
Align with Business Strategy
Develop and Communicate Product Roadmap
Prioritize Features and Enha
