Digital Platform Specialist at Ignition Group

Key Responsibilities:

• Platform Management: Own and manage our internal communication platforms (e.g. intranet, Microsoft Teams, SharePoint, email tools, SMS, WhatsApp for Business, etc.)
• Content Publishing: Support the publishing of engaging content across digital channels, ensuring the right message reaches the right audience at the right time.
• Platform Optimisation: Continuously evaluate digital tools and workflows to ensure platforms are user-friendly, accessible, and aligned with business needs.
• Troubleshooting: Act as first-line support for internal stakeholders needing help with communication platforms.
• Insights & Reporting: Track platform usage and engagement metrics, and use data to drive improvements.
• Channel Strategy: Work with the internal communication team to select the most effective digital channels for campaigns and day-to-day updates.
• Governance & Best Practice: Develop and uphold content standards, templates, naming conventions, and governance protocols for digital platforms.
• Innovation: Stay up to date with digital communication trends and bring fresh ideas for improving the digital employee experience.
• Poster & Visual Asset Management: Coordinate the design, printing, distribution, and timely updating of physical posters across all office locations.

Requirements:

• 3+ years' experience in digital communication, internal communication, or platform management.
• Strong knowledge of internal communication tools (e.g. SharePoint, MS Teams, Mailers, WhatsApp, SMS, or similar).
• Comfortable working with technical and non-technical stakeholders.
• Excellent attention to detail, especially when managing content or data.
• Proactive, self-motivated, and collaborative with a passion for employee experience.
• Strong communication and problem-solving skills.

Preferred:

• Experience in a large corporate or fast-paced organisation.
• Exposure to communication campaigns and/or change communication initiatives.