Human Capital – Organisation Transformation – Senior Manager at Deloitte

Job Description

To support service / business area leadership in the implementation of strategic plan through the effective management of team/s. To promote our leadership capabilities which are living our purpose, influence, performance drive, strategic direction and talent development.

• Ability to run with proposals. Pull together a team to support (cross service lines if needed), deal review and pricing, etc.
• Ability to lead large engagements
• Monitor team – ensure capability and capacity matches the pipeline
• Understand OT market trends considering sub-offerings being Change and Digital Adoption (includes culture); Organisation Design; HR Strategy/ HR Transformation and Leadership (note that not all will be required). Specialisation in particular areas is a requirement
• Ability to strategically and practically bring OT advisory and technology enablement together to solve real client problems

Qualifications Required

• Honours B Degree in either Organisational/ Industrial Psychology or Business-related degree
• 8 - 10 year's working experience

Preferred

• Master’s Degree relevant to Service Area / Business Management, etc.)
• 10 - 12 year's in a similar role to the required competence of areas, i.e., OD, Strategic Change, HRT, or leadership, preferably in an external client facing role; 5 of these in a management role

Additional Information Key Performance areas

• Strategic Impact
• Supports the implementation of strategy of the Service Line / Business Area in relation to specific area of expertise

Implements the strategy within area of responsibility by conforming to plans set by leadership in all engagements / projects including:

• Sales Targets of R15m
• Revenue targets of R15m
• Utilisation expectation of >50%
• Talent management
• Communication to teams
• Tracking of plans in engagements / projects
• Actively identifies sales opportunities in broader market
• Contributes to preparation of proposals/tenders and presentations
• Participates in sales presentations and client negotiation teams for new and retained business
• Grows market network with key players and builds long-term relationships
• Builds relationships across Deloitte service lines for cross-selling opportunities and combined engagement pursuits
• Identifies innovative solutions on projects / engagements to enhance / renew service offerings to client
• Drives own client portfolio and profitable book of business (depending on SL/BU) Client Impact: External / Internal
• Maintains high level oversight of client engagements / projects
• Forms appropriate judgements based on careful analysis to makes sound business decisions on engagements / projects
• Develops productive, credible and trusting relationships with key players and their teams during assignments / projects
• Operational Effectiveness
• Communicates detail of SLA’s to teams and maintains high level monitoring of adherence by all parties
• Manages engagement/project risk through supervision of completion of required documentation and processes as mandated by RIL, as well as risk to client confidentiality
• Leads / manages complex client engagements and maintains high level oversight of all engagements / projects within sphere of responsibility
• Meets regularly with clients and teams to understand issues, anticipate needs and address these
• Development/Growth of Team
• Mentors and develops team members and counselees on an ongoing basis
• Empowers managers through appropriate delegation of work
• Develops close working relationships with key talent
• Budgets / Profitability
• Resources engagement teams with suitable talent, balancing correct levels and numbers and recruiting as necessary
• Manages margins effectively through accurate budgeting, pricing and profitability management on engagements
• Monitors that time and expenses to engagements are recorded and submitted weekly
• Oversees WIP on projects / engagements and ensures billings are timeously done and collections followed up
• (May) negotiate pricing for engagements to ensure profitability whilst maintaining client interests
• Eminence
• Drives internal and external eminence

Leadership / Behavioural Capabilities

• Living our Purpose - Fosters broad commitment to our purpose and values; inspires peers and teams to make an impact that matters
• Competitive Edge - Anticipates market and competitor trends to develop and deliver bold and innovative solutions that differentiate Deloitte with clients
• Influence - Builds long-term, trust-based relationships with senior stakeholders and influencers, and uses highly developed influencing skills to drive impact, often in complex situations
• Performance drive - Builds a high performance culture by cultivating individual and team strengths; drives outstanding client service, often through large cross-business and/or cross-border teams
• Strategic direction - Sets & communicates strategic direction, excites people around the vision and goals and aligns diverse, cross-functional and cross-border teams to achieve success
• Talent development - Manages the development of a strong pipeline of talent for current/ future success; owns and drives a talent experience that differentiates Deloitte
• Inspirational Leadership - Leads from the front, acting as an exemplary role model for leaders at all levels; promotes a strong sense of loyalty and followership and energizes others to act

Cross Consulting Capabilities

• Delivery Excellence - Ability to lead projects and provide strategic direction across the account to deliver a superior client experience
• Knows the Business and Sector - Ability to advise the client to make decisions that positively impact return on investment; provides subject matter expertise on sector trends and leading practices
• Analytical Thinking & Problem Solving - Ability to make decisions with confidence based on analysis of available information to drive business success
• Financial Acumen - Ability to leverage financial information and business case to build support for a solution
• Executive Presence - Ability to project confidence, establish credibility with and influence clients at all levels
• Global Mindset - Ability to adopt a global approach to networking, building eminence and assembling teams to best serve clients
• Business-Technology Acumen - Ability to articulate an informed opinion on leading edge technologies and how they affect emerging business models in domain area

Service Line (OT) Capabilities

• Fosters Innovation - Ability to leverage expertise in an offering and sector to generate innovative solutions for clients and continually differentiate our offerings