Manager: Marketing & Communications at South African Bureau of Standards (SABS)

Purpose

• To develop, implement and manage marketing and communications strategies, programmes and activities aimed at enhancing the SABS’s brand, reputation and performance and support the achievement of the organisation’s strategic objectives. 

Minimum Requirements    
Qualifications

• Diploma Advanced Diploma / B-Degree in Marketing or a related field (NQF Level 7)

Experience 

• 10 years relevant work experience in Marketing & Communications (Operational Level)
• 3 years managerial experience (Managerial Level)
• Proven track record and ability to execute and formulate corporate strategies for Marketing & Communications (Operational Level)

Duties and Responsibilities    
Operational Management 

• Contribute towards the development of an operations strategy for the Division and ensure alignment of this strategy with the plan for the Marketing and Communications unit overall.
• Ensure productivity and efficiency is measured effectively against set objectives.
• Manage and ensure the drive of continuous improvement activities.
• Manage the business unit and ensure that it contributes to the achievement of business objectives
• Manage operations effectively to deliver services within timelines and prescribed quality through effective resource management
• Use insights gained through business information to compile reports, and metrics to measure success and inform the business decisions within area of responsibility

Functional Management

• Develop, plan and execute digital marketing, including social media utilisation plans to enable the SABS brand image and positioning within the social sphere.
• Developand implement plans to address internal stakeholder communication requirements and lobbying stakeholder’s support of marketing initiatives.
• Oversee drafting and delivery of key messages for internal communications and events to strengthen the corporate reputation among all audiences and stakeholders.
• Maintain and enhance the SABS brand image by managing all internal corporate communications and ensuring consistency with the company’s vision, mission, goals and values.
• Develop,define and implement the high-level Marketing & Communications business architecture requirements to facilitate execution of the SABS strategy.
• Develop and implement operational plans for the progressive digitisation and/or automation of Marketing & Communications processes, where relevant.
• Review, develop and implement the SABS integrated Marketing & Communications strategy, policies, procedures, frameworks and plans, based on the market environment & business needs.
• Manage all corporate communication and brand management
• Manage the publication of corporate documentation, brand building, development and advocacy material
• Manage all proof reading, quality assurance, design, layout, printing, uploading and distribution of all corporate content, website content, hard copy material and programme related material (such as the annual/integrated report, corporate/business plan, etc.).
• Manage the final approval process for all mass printing/publishing of corporate and programme material.
• Oversee electronic publication on the website, including decommissioning of the material.
• Manage the design process of the look and feel of the website and intranet.
• Develop and be accountable for the use of the SABS corporate logo, brochure and templates (e.g. letterhead, memo, etc.) and ensure protection thereof where necessary.
• Oversee the development of workflow processes and procedures to enhance the customer brand experience
• Develop cost-effective processes and procedures
• Oversee the development and implementation of tools to measure brand / corporate identity views, perceptions and suggestions.
• Ensure effective and on-time reporting of Marketing and Communications performance and improvement, where required.

Risk and Compliance Management 

• Ensure the mitigation of the business units’ risk profile through the application of fraud controls and risk prevention principles and implementing of sound governance and compliance processes and tools to identify and manage risks.
• Responsible for the coordination and maintenance of quality risk management in line with regulatory requirements.
• Monitor changes in the regulatory environment and ensure that appropriate operational controls are implemented to address new requirements.
• Support and provide evidence to all internal and external audit, Accreditation and regulatory requirements.
• Oversee the maintenance and enforcement of related Service Level Agreements to minimise business risk and ensure business continuity.
• Ensure adherence in the team to all relevant laws, policies and Standard Operating Procedures throughout the organisation. 

Financial Management

• Provide input in the planning and compilation of the annual budget aligned to the tactical delivery plans to support the implementation of set objectives.
• Ensure the effective implementation, management, monitoring of the budget, and mitigate and report on any variances.

People Management

• Proactively manage all direct reports in order to ensure that the strategic objectives for the division is met.
• Maintain excellent human capital performance through employee empowerment, skills development and retention and succession planning within the team.
• Maintain an environment where employees respect and adhere to company standards of integrity and ethics by integrating these values into all processes, procedures and
• Manage and lead Marketing & Communication by providing clarity of vision; prioritising resources; facilitating alignment of the team; managing non-performance, driving a customer-centric performance culture, setting appropriate KPA’s and ensure the cascading thereof throughout Marketing & Communication and driving their achievement; inspiring commitment; encouraging mutual support; and enabling development opportunities
• Implement a learning culture within scope of control.
• Drive performance management in line with the SABS policy within the team, and address performance challenges and develop subordinates to meet the expected performance standards.
• Be the change champion for all Marketing & Communication change, culture and diversity projects and programmes
• Recruit and retain key talent and other critically skilled personnel to manage internal processes and oversee the tactical, daily analytical work of the team.

Stakeholder Management 

• Identify and mitigate internal systems and procedural barriers to enhance excellent customer service.
• Build and maintain effective internal and external stakeholder relationships for the purpose of expectations management, knowledge sharing and integration, and to manage the organisation’s reputation.
• Represent and participate in the organisation’s committees and tasks teams when required.
• Host high profile Marketing & Communications information sharing sessions to promote the business unit’s suite of services
• Convene and attend meetings and present performance and business related information to relevant stakeholders when required.
• Liaise and build relationships with SABS clients and service providers so as to ensure that the service standards are met appropriately.
• Manage and resolve operational complaints through timeous resolution and/or escalation as required
• Provide technical support and advocacy on Marketing & Communication related matters to the organisation
• Provide support for disputes and appeals when required.

Deadline: 6th March,2026