Jobs at Melomed Private Hospitals

Description

• Implement and maintain the hospital’s marketing strategy by ensuring brand alignment, service excellence, media monitoring, and identifying opportunities for improvement.
• Ensure high client service standards by monitoring patient satisfaction, attending to VIP admissions, and managing feedback channels.
• Act as a liaison between hospital departments, doctors, patients, and support teams to ensure smooth operations and timely resolution of complaints and queries.
• Support operational readiness through crises management and monitoring facility standards to identify risks.
• Assist in planning, co-ordinating and attending events, ensuring effective logistics, communication, and stakeholder engagement.
• Conduct GP and specialist visits, manage doctor-related queries, and ensure information accuracy across platforms.
• Assist with the training and support of hospital staff to enhance client service delivery and improve overall patient experience.
• Manage internal programmes and ensure the availability and distribution of marketing materials.
• Oversee key administrative tasks including reporting, database management, internal communication, and stakeholder correspondence.
• Build and maintain strong relationships with doctors, GP networks, and external organisations.
• Provide support to hospital management by providing insight and feedback to influence service delivery strategies.
• Uphold and promote Melomed’s values and standards in all internal and external interactions.
• Ensure adherence to company policies, support audit readiness, and assist with ad hoc duties as required.

Requirements

• Grade 12
• Marketing/Advertising, Business Administration, or Public Relations Qualification or similar
• Minimum 3 – 5 years’ experience in a Client Services position
• Knowledge of the healthcare industry will be advantageous
• Leadership qualities and supervisory skills
• Valid Driver’s License and own transport
• Excellent verbal and written communication skills
• Excellent computer skills
• Excellent attention to detail
• Ability to cope well under pressure
• Customer-centric focus
• Friendly disposition and sound interpersonal skills with the ability to handle conflict situations
• Ability to work effectively and co-operatively with others by establishing and maintaining good working relationships

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Description

• Compilation of patient files to ensure that all relevant documents including documents on admission are in the file.
• Auditing patient files to ensure that all stock including consignment stock and services i.e. surgical, ethical, equipment, oxygen, theatre gases and tariffs are billed by actual usage and within the NHN guide.
• Auditing of patient files and verification of data i.e. Admission and Discharge Dates, membership options and dependent codes are correct. Daily Billing of Oxygen, Modifiers and Ventilators.
• Auditing of long stay In Patients Auditing of patient files to ensure that billing is according to the NHN guide and Melomed Billings Policies and Procedures.
• Ensuring that files are received and audited timeously and sent to the relevant departments to maintain the target of final billing files within 3 Days.
• Following up and resolving queries to ensure that the targets are maintained.
• Application of clinical knowledge in reviewing ICD and CPT coding of patient accounts. Compilation of reports for over and under billing.
• Adherence to deadlines.
• Administrative tasks.
• Adhoc and administrative duties as requested by line Manager.
• Filing.
• Ability to stay abreast of industry trends and knowledge.
• Keep up to date and compliance with Melomed’s Policies and Procedures.
• Maintain and sustain working key internal and external relationships

Education:

• Grade 12 or equivalent NQF4 qualification
• Enrolled Nurse registered with South African Nursing Council
• Certificate in ICD 10 and CPT Coding

Experience:

• Minimum 3 years relevant experience in a multidisciplinary hospital