Community Success Agent at Ignition Group

Description

User Support:

• Respond to a high volume of inquiries via email and live chat.
• Assist users with a wide range of requests and queries.
• Troubleshoot technical issues encountered by users.

Ad Moderation:

• Perform ad moderation duties to ensure user safety on the platform.
• Assist with paid client vetting, onboarding, and other ad hoc requests.

Risk Management:

• Handle community risk escalations such as predators, suicide, and threats.
• Ensure compliance and reflect the voice of the business through communication.

Team Collaboration:

• Participate in team meetings.
• Provide feedback to supervisors and the business team.
• Review quality assurance feedback provided by supervisors and team leads.

Requirements

 Education and Experience:

• Relevant education or certification in marketing or a related field.
• Experience with Zendesk or ad moderation is beneficial.