Fresh Jobs at Salt Employee Benefits

Overview:

• Salt EB is seeking a meticulous, team player and service-driven Claims Administrator to join our PSSPF Claims team. The successful candidate will be responsibl for efficient administration and verification service in respect of quality assurance of claims that results in the improvement of client service and to minimise financial risk. The main responsibility of the Claims Administrator is to ensure that all claims and related documents conform to the set standards, within the agreed service levels and that the claim is ready for processing by the claim administrator.

Key Responsibilities:

• Perform all quality assurance related activities as set out in the Quality Assurance checklist, which may change from time to time and which include all email, in-person and outbound telephonic enquiries / queries.
• Verify that the Fund’s claim checklist is fully completed and signed by an authorised representative.
• Ensure that the claim form is fully completed and signed by the relevant parties.
• Verify that the claim form reflects information that coincides with the data on Everest (System) and where there is a variance or difference, or any other query, return the
• claim documents to the Front Office colleagues.
• Ensure that all mandatory documents are received.
• Determine whether there is an outstanding housing loan and or indebtedness for the member (i.t.o. Section 19 (5) (a) or Section 37D (b) (ii) of the Act) or note on Everest for loans.
• To complete due diligence by ensuring that the following match the system information: (Corrections to be sent to TSRF Data mailbox for verification and correction where applicable), example, name, surname, identity number and date of birth.
• Complete member static data member / employer physical address, member tax number, member / beneficiary bank details.
• Member / beneficiary bank account holder verification to be done after loading Workflow.
• Investigate whether the member has a record on the Unclaimed Benefit Fund
• Assist the Contact Centre when required by providing information and resolving queries.
• Assist the claim administrator by obtaining outstanding requirements on claims as requested by the claim administrator (due to quality assurance fail).
• Strict adherence to the rules and policies of the Funds, legislation, administration procedures and service level agreements.
• The QA administrator will attend internal and external training as required.
• Meet production standards in terms of quantity (40 cases per day) and quality (less than 1% error rate).
• Accept accountability and take responsibility for tasks.
• Build and maintain relationships at all levels with internal departments to enhance organisational effectiveness and efficiency.
• Devote the whole of your time, attention and abilities during working hours to the discharge of your duties with strict accuracy.
• Use your best endeavours to properly conduct, improve, extend, develop, promote, protect and preserve the business interests, reputation and goodwill of the company.
• Any other duties as determined by the business needs and participate in all organisational events as required, e.g. projects.
• Work overtime as determined by the business needs and in terms of the company policy.

Record Keeping and Filing:

• Maintain accurate and complete records on the Everest system.
• Ensure all correspondence is properly attached to member/deceased member files.
• Capture accurate member notes and updates on the system.

Query resolution:

• Respond to internal and external email and telephonic queries efficiently and professionally.
• Liaise with Client Services, Contact Centre, Compliance, employers, and service providers to resolve queries.
• Provide continuous feedback until queries are fully resolved.
• Attend to escalations within 24–48 hours.
• Support Contact Centre, Compliance and Claims Administrators with information and documentation requests.

Team Support:

• Accept accountability and take responsibility for any work done or allocated.
• Display a willing and helpful attitude.
• Action any other responsibilities allocated by the team leader / head of.

Relationship Management:

• Build and maintain strong working relationships across internal departments and external stakeholders.
• Promote a professional, responsive, and client-centric service culture.
• Uphold the company’s reputation, values, and service standards at all times

Required Experience and Competencies:

• Matric (Grade 12) or equivalent qualification.
• Proficient in Microsoft Excel.
• Excellent written and verbal communication skills, with proficiency in business English, professional email correspondence and email etiquette.
• Industry Knowledge. Relevant knowledge and experience within the claims administration or employee benefits industry.
• Ability to process and verify information accurately.
• Ability to assess information, make informed decisions and resolve administrative queries effectively.
• Ability to manage workloads, meet deadlines and maintain accuracy
• Strong ability to organise, prioritise and manage multiple tasks efficiently.
• Ability to set clear objectives, take ownership of responsibilities.
• Ability to work effectively with different teams and departments.
• Ability to identify opportunities for process improvements and contribute practical solutions.
   

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Role Overview:

• The Section 37C, Disability & Funeral benefits Claims Specialist is responsible for the overall management of the team. The duties include, managing, planning, monitoring and reporting. The Team Leader is responsible for managing operations of the TSRF administration team in the absence of the senior manager, including presentation of Board reports to the TSRF Board of Management and Sub-committees in the absence of both the senior manager and CRM. 

Key Responsibilities:

• Assisting alongside other Specialists / Team Leaders with operations of the TSRF team in the absence of the senior manager. 
• Coordinate and monitor all claim related activities, which include the complete claim processing cycle of all claims, all claim related enquiries or complaints including Pension Fund Adjudicator and FSCA complaints / enquiries.
• Ensure all claims are quality assured and processed according to the rules, policies, legislation, administration procedures / processes and the service level agreements applicable to the Fund.
• Identify, develop, enhance, document and make proposals to implement policies, procedures and processes that are relevant to the claims team, including user acceptance testing of processes on Everest.
• Investigate, analyse and monitor escalations and complaints. Report trends and obtain approval from reporting manager for solutions to implement preventative measures.
• Support a positive and responsive climate for client enquiry resolution, respond to all complaints and enquiries (including PFA and FSCA), and submit response to the complainant / Compliance Team within the service level agreement. Follow through and ensure feedback is provided until resolved.
• Ensure communication, whether internal or external is dealt with professionally and within the service level agreement.
• Responsible for compiling data, preparing documents for audits and responding to audit queries.
• Assist in selecting, appointing and assigning team members.
• Provide input to job descriptions for team members within the claims team.
• Train, mentor and coach team members.
• Set and agree performance areas with staff and manage employee performance to ensure production standards are met in terms of quantity and quality.
• Delegate work to team members.
• Co-ordinate team's leave.
• Report any irregularities to the reporting manager.
• Responsible for quality assessing (checking and releasing / audit confirm) of claims.
• Authorise payment of all claims (including funeral, death and disability).
• Accept accountability and take responsibility for tasks done by reporting staff.
• Devote the whole of your time, attention and abilities during working hours to the discharge of your duties with strict accuracy.
• Any other duties as determined by the business needs and to participate in all organisational events as required.

Relationship Management:

• Build and maintain relationships at all levels with reporting staff, all stakeholders and internal departments to enhance organisational effectiveness and efficiency.
• Use your best endeavours to properly conduct, improve, extend, develop, promote, protect and preserve the business interests, reputation and goodwill of the company.

Reporting:

• Compile and provide accurate reports to the reporting manager, in the required format by the agreed deadlines, to keep management abreast of progress, delays and or backlogs.
• Assisting and or Responsible for drafting and completion of Risk and Admin Sub-committee reports.
• Assisting and or Responsible for quarterly reports to actuaries of the Fund.
• Assisting and or Responsible for provision of monthly reports to the Insurer of the funeral scheme.

Qualification:

• Matric with maths.
• FICA awareness, POPI & TCF training.
• Good command of English both verbal and written.

Essential Skills & Experience:

• 5 - 6 years’ experience in the employee benefits / retirement fund industry of which at least 3 - 4 years practical experience in a leadership role (if external). 
• Extensive knowledge of Section 37C of the Pension Funds Act.
• Ability to interpret documents submitted for death claims; make an appropriate evaluation and final recommendation including the allocation of benefits to the Board of Management.
• Good interpersonal skills.
• Planning / Organising:  prioritise, work efficiently and productively and manage your time well.
• Problem Solving:  ability to take a logical and analytical approach to solving problems and resolving issues.
• Adaptability/Flexibility:  ability to manage reporting staff and multiple assignments and tasks, set priorities, and adapt to changing conditions and work assignments.
• Good verbal and written communication skills.
• Reliability.
• Responsibility.
• Ability to work under pressure.
• Good knowledge of Microsoft Outlook, Word, Excel and Power point.
• Extensive knowledge of the Everest system.
   

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Overview:

• Salt EB is seeking a meticulous and service-driven Risk Claims Administrator to join their Belville (Cape Town) office’s Claims team. The successful candidate will be responsible for performing quality assurance (QA) checks on monthly risk billing schedules, to ensure accuracy, to collate and process risk benefit claim packs, liaise with the risk re-insurer around billing information as well as claim packs and act as liaison between the clients, members and risk re-insurer. The individual also must ensure compliance and adherence to risk scheme terms, conditions and rules as well as adhere to service level agreement timelines. The role plays a critical part in minimising financial risk, improving claims processing efficiency and enhancing overall client service delivery.

Claims Quality Assurance:

• Perform end-to-end QA checks in line with the administrator’s Quality Assurance checklist.
• Verify & ensure completeness of claim pack by ensuring accuracy of claim forms and supporting documentation submitted by claimants (scheme members).
• Ensure all claim documentation is correctly completed, signed and compliant with Scheme requirements.
• Confirm alignment between claim data and system records (Everest administration system).
• Identify and escalate discrepancies or missing information to relevant stakeholders.
• Ensure all mandatory supporting documents are received and compliant.
• Conduct due diligence checks including verification of member details (ID, name, DOB, tax number, banking details and employer information).
• Identify outstanding loans or indebtedness in line with applicable legislation (Section 37D / Section 19(5)(a)).
• Perform member and beneficiary bank account verification after workflow loading.

Record Keeping and Filing:

• Maintain accurate and complete records on the Everest system.
• Ensure all correspondence is properly attached to member/deceased member files.
• Capture accurate case notes and updates on the system.

Query resolution:

• Respond to internal and external email and telephonic queries efficiently and professionally.
• Liaise with Client Services, Contact Centre, Compliance, employers, and service providers to resolve queries.
• Provide continuous feedback until queries are fully resolved.
• Attend to escalations within 24–48 hours.
• Support Re-insurers’ Claims Administrators with information and documentation as may be required in terms of claim and distribution resolution.

Performance & Productivity

• Meet daily production target as set out by claims manager.
• Maintain an error rate of less than 1%.
• Ensure high levels of accuracy, efficiency and compliance under pressure

Team Support

• Contribute positively within the team environment and support colleagues where required.
• Provide assistance and support to other departments when required to meet operational needs and ensure business continuity.
• Take accountability for allocated work and deliver within agreed timelines.
• Participate in projects and additional business initiatives as required.
• Work overtime when operationally required.

Relationship Management

• Build and maintain strong working relationships across internal departments and external stakeholders.
• Promote a professional, responsive, and client-centric service culture.
• Uphold the company’s reputation, values, and service standards at all times

Time Management

• Excellent time management.
• Must be available to work overtime when the need arises.
• Accuracy and attention to detail
• Strong decision-making and analytical thinking
• Effective communication and interpersonal skills
• Time management and organisational ability
• Conflict management and negotiation skills
• Ability to work independently and in a team

Required Qualifications & Experience:

• Matric (Grade 12)
• Proficiency in Microsoft Excel
• Knowledge of FICA, POPIA & Treating Customers Fairly (TCF) principles
• Strong written and verbal communication skills
• Experience in employee benefits / claims administration (advantageous)
• Strong attention to detail and analytical ability
• Ability to work under pressure and meet strict deadlines
   

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Overview:

• Salt EB is seeking a meticulous Administrative Assistant in the Complaints Resolution department to join their Midrand Offices. The top candidate is to apply specialised industry knowledge and experience to analyse data, resolve complex queries, enhance operational processes, and ensure accuracy and quality in the delivery of services.
• The role requires effective stakeholder management, timely handling of queries from the Financial Sector Conduct Authority (FSCA), and compliance with retirement fund legislation, company policies and procedures. The successful candidate must demonstrate strong communication, teamwork, problem-solving and organisational skills while upholding Salt EB’s values and service standards.

Areas of Responsibilities:

• Assist with data capturing and determinations and provide general administrative support.
• Provide administrative support to the Complaints Resolution department by accurately recording new complaints and determinations received, monitoring the central mailbox, distributing queries to the relevant personnel, and maintaining accurate records to support the efficient handling and resolution of complaints.

Record Keeping and Filing:

• Record and track complaints and determinations received from the PFA, the FSCA and other sources.
• Maintain a systematic filing system for all complaints, queries, responses and determinations issued by the PFA and other relevant authorities.

Reporting:

• Monitor the outcomes of PFA determinations issued and ensure adherence.
• Provide a weekly report on all complaints to Management.
• Provide monthly reports to the relevant stakeholders.

Time and Quality Management:

• Meet production standards in terms of quality and quantity.
• Ensure that written and verbal communication, both internal and external, is handled professionally and within the agreed service level agreements.

Required Qualifications and Experience:

• Matric (Legal Studies)
• 3 to 5 years’ experience in a similar position
• Pension law added advantage
• FICA awareness, and POPIA and TCF training

Skills and Competencies:

• Written and verbal communication
• Stakeholder management (CRM)
• Industry knowledge and experience
• Accuracy and attention to detail
• Ability to work under pressure and meet deadlines
• Interpersonal skills
• Cross-team collaboration
• Time management
• Data analysis