Latest Jobs at Telesure Investment Holdings (TIH)

Job Purpose

• Develop, create, and modify general computer applications software or specialised utility programs. Analyse user needs and develop software solutions. Design software or customise software for client use with the aim of optimising operational efficiency. May analyse and design databases within an application area, working individually or coordinating database development as part of a team. Provide development and investigative support to relevant stakeholders.

Responsibilities

• Carry out a range of customer support activities, including handling customer cases and enquiries that are more complex or outside the norm.
• Contribute to development of existing and new applications by analysing and identifying areas for modification and improvement. Contribute to development of new applications to meet customer requirements.
• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media. Continue to learn new languages/technologies.
• Develop working knowledge of the organisation's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.
• Implement improvements and provide feedback on them. Use change management systems and protocols to provide routine supportive services.
• Monitor and identify software defects and suggest corrections for approval by more senior colleagues to maintain fully functioning applications software.
• Perform routine website/applications software tests and respond to call log process to monitor, diagnose, and correct performance issues.
• Support implementation of required security measures such as firewalls or message encryption, monitoring performance to notify security experts of any problems.

Education

• School Grade 12  (Required)

Experience

• Basic experience of simple office / operational systems (4 to 6 months).

Deadline:26th October,2026

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Job Purpose

• Obtain and capture information from insured or designated persons for purpose of settling claim with insurance carrier. To assist with administrative amendments, provide information and insights on policies, additional benefits and up-sell products to the customer.

Responsibilities

Customer Management (External and Internal)

• Help manage customers by carrying out standard activities and provide solutions for first call resolution and completion of customer request and executed according to the required standard.

Customer Needs & Analysis

• Ask questions and probe for clarity to gathers relevant information to assist in resolving customer request.

Up-sell Customer Propositions

• Identify the products or services that best meet the customer's stated needs, explain the selection to the customer, and influence the customer to make a purchase.

Correspondence

• Respond to routine requests using telephonic conversation or emails and to more unusual requests by editing templates to create customised responses (internal and external).

Operational Compliance

• Develop working knowledge of the organisation's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.

Administration

• Update policy information e.g change of address, change policy holder details, banking details and attend to the customer request on a range of policy related issues. Provide best practice support to customers on the administration process requirements and other departmental systems, in line with claims policy, rules and SLAs.

Personal Capability Building

• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Work Scheduling and Operational Compliance

• Work according to an assigned schedule.
• Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.

Education

• Matric / Grade 12/ SAQA Accredited Equivalent (Essential); Regulatory exam 5 (Advantageous); STI Qualification (Advantageous); Class of Business (Advantageous); Customer Service certificate/or related qualification (Advantageous)

Experience

• 2 or more years customer service experience (Essential); Experience of delivering customer excellence in every customer contact, face to face, by phone or in written form (Essential); 1 year call centre experience in Financial services industry (Advantageous).

Deadline:26th October,2026

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Job Purpose

• Obtain information from insured or designated persons for purpose of settling claim with insurance carrier.

Responsibilities

Administration

• Produce, update and provide best practice support to customers on the claims administration process and other departmental systems, in line with claims policy, rules and SLAs.

Correspondence

• Respond to routine requests using telephonic conversation or emails and to more unusual requests by editing templates to create customised responses.

Document Management

• Create, organise and maintain files containing the correspondence relating to policies and matters.

Document Preparation

• Prepare and manage claim documentation for customers.

Work Scheduling and Allocation

• Organise own work schedule in order to get the job done, coordinating with support services and assigning short-term tasks to others if necessary.

Policy Development & Implementation

• Support others by carrying out routine policy-related tasks.

Client & Customer Management (External)

• Help manage clients by carrying out standard activities and providing support to others.

Client & Customer Management (Internal)

• Help manage internal clients by carrying out standard activities and providing support to others.

Data Collection and Analysis

• Produce accurate reports for others by collecting data from a variety of standard sources and inputting it into standard formats.

Education

• Grade 12 or SAQA Accredited Equivalent (essential)

Experience

• Experienced practitioner able to work unsupervised (13 months to 3 years); Very limited (0 to 3 months)

Deadline:26th October,2026

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Job Purpose

• Develop analytical models and Data Visualisations to provide insight to the business for informed decision making at a tactical and strategic level.

Responsibilities

Analytical Modelling

• Independently manage the process of creating analytical models by translating business requirements to a framework that suits business analysis. Build data from company systems into an analytical model that provides trends and patterns relating to any short-term insurance metrics. Demonstrate functionality of built BI models to target audience as per business request.

Operational Support

• Provide comprehensive operational support services and ensure server availability during operational hours. Monitor user-acceptance testing of Data Visualization models. Administration of business intelligence management console, including task schedule and on-going monitoring and maintenance of BI solution.

Business Requirements Identification

• Elicit complex business requirements using a variety of methods to provide suitable solutions based on the business need, developed within the architecture framework.

Data Collection and Analysis

• Conduct research using primary data sources and select information needed for the analysis of key themes and trends.

Insights and Reporting

• Contribute to the design and creation of reporting strategies and templates. Lead execution of complex reports by identifying and interpreting complex patterns and trends from information contained within the general BI models and translating those insights into actionable recommendations and communicate these to the relevant stakeholders in the business.

Stakeholder Engagement

• Develop stakeholder engagement and build relationships across the business through identifying stakeholders, finding out their needs/issues/concerns and reacting to these to support the communication of business information and decisions. Ensure that business objectives and personal delivery aligns to and meets the service principles.

Improvement / Innovation

• Independently manage focus and priorities to keep working on the most commercially beneficial tasks for the organization. Leverage all available information from our partners, the industry, and internally to ensure we are constantly reviewing our departmental processes, systems and protocols with a view to improve efficiencies. Analyze current performance inhibitors and finding solutions to ensure business continuity. Develop ideas, provide an innovative and ever evolving set of systems and processes.

Personal Capability Building

• Act as subject matter expert in an area of technology, policy, regulation, or operational management for the team. Maintain external accreditations and in-depth understanding of current and emerging external regulation and industry best practices. Set own goals and working towards them and keep up to date with trends within business intelligence by participating in forums, webinars and knowledge sharing platforms and reading specialist media.

Performance Management

• Manage user expectations and deliverables within work stream. Prioritize own workflow and ensure work is completed to the required standards of productivity, quality and timeliness.

Database Specifications

• Provide information and comments on suitability during approval process for database specifications to ensure all agreed standards and protocols are followed, and data integrity is preserved.

Data Management

• Use data management systems to deliver prescribed outcomes with guidance from senior colleagues. This includes being responsible for operating key elements of the system.

Organizational Capability Building

• Provide instruction and informal advice to less experienced colleagues within the team to develop their skills.

Education

• Grade 12/ SAQA Accredited Equivalent (Essential); A relevant 3 year degree / diploma relating to Business Intelligence / Data Warehousing / Database Administration (Advantageous); Maths and Science at Grade 12 level (Advantageous); Qlik certifications (Advantageous)  (Required)

Experience

• 7 or more years development experience within a business intelligence environment (Essential); Qlik development experience (Advantageous); Consulting experience (Advantageous); Experience and knowledge of the financial insurance industry (Advantageous).

Deadline:26th October,2026

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Job Purpose

• Provide coaching, guidance, feedback, recommendations and follow up on identified coaching opportunities to call centre consultants and managers. Focus on an end-to-end basis on service complaints, customer feedback, surveys, SQA, product change/new product alignment training and other best in class call centre techniques in order to support an excellent customer experience.

Responsibilities

Customized Coaching Plan and Delivery

• Develop training courses to fill gaps in existing programs, methods or tools. Run training programs for specific technical areas using prepared content.
• Provide one-on-one coaching to improve performance (product knowledge, policies, procedures, and compliance). 
• Ensure that each consultant are guided and coached in accordance with the measures, goals and objectives set for them.
• Align internal stakeholders (Learning and Development Department) to ensure training stays relevant.
• Ensure effective change management to consultants in terms of communicating and procedural changes in applicable process’, scripting, product knowledge etc.
• Ensure that consultants are aligned to the brand specific people programme through the management of the onboarding process for consultants.

Coaching Needs Analysis

• Support the identification of learning needs by analyzing performance and competence data to identify gaps in relation to required levels; recommend priorities for Learning and Development interventions.
• Identify coaching opportunities by considering the end to end customer experience failures.

Operational Compliance

• Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure.
• Identify, within consultant's performance, instances of non-compliance with the organization's policies and procedures and/or relevant regulatory codes and codes of conduct, provide coaching when required.

Work Scheduling and Allocation

• Organize own work schedule each day in line with changing priorities.

Insights and Reporting

• Extract and combine data to generate standard reports. Provide continuous feedback and reports to individual and management in terms of coaching impact as well as performance improvement.
• Present findings and recommendations on possible coaching opportunities to Management for approval in order to implement coaching initiatives.

Internal Client Relationship Management

• Build effective working relationships within the internal support departments within the organization, delivering high-quality professional services. Consult and provide feedback and support to consultant's managers and consultant in terms of required coaching needs.

Performance Management

• Prioritise own workflow and ensure work is completed to the required standards of productivity, quality and timeliness; use performance management systems to improve personal performance.

Personal Capability Building

• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Ensure up to date knowledge of STI Procedures and philosophies so that work meets operational and financial results against targets. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Education

• Grade 12/ SAQA Accredited Equivalent (Essential); FAIS recognized qualification (Essential); RE 5 (Essential); Diploma or certificate in coaching or training (Essential); Relevant degree in coaching or training (Advantageous)

Experience

• 2 – 3 years experience within a customer service and/or call centre environment (Essential); 2 – 3 years short term insurance industry experience (Essential); Experience as a Sales SQA, supervisor, trainer or coach (Advantageous)

Deadline:27th October,2026

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Job Purpose

• Providing effective customer service with the purpose of retaining customers and building strong customer relationships. Focus on understanding customer needs and providing a fit for purpose solution whilst meeting various KPI's. Focus on growth of brand and process alternative solutions to meet customer needs.

Education

• Matric / Grade 12/ SAQA Accredited Equivalent (Essential); Regulatory exam 5 (Advantageous)

Experience

• At least 2 years experience in a Service /Collections / Retentions environment.
• Advantageous: Complaint handling.

Deadline:30th October,2026

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Job Purpose

• Use data to extract quantifiable insights from past trends and current conditions that increase TIH profitability and improve efficiency. The primary role is to turn data into knowledge to enable and improve key business processes.

Responsibilities

Insights and Reporting

• Prepare and coordinate the completion of various data and analytics reports, identifying and interpreting complex patterns and trends, and translating those insights into actionable recommendations.

Solutions Analysis

• Analyse specific problems and issues to find the best solutions. Solutions could be technical or professional in nature. Contribute to development of existing and new applications and processes by analysing and identifying areas for modification and improvement.

Data Collection and Analysis

• Conduct research using primary data sources and select information needed for the analysis of key themes and trends.

Needs Assessment

• Explore issues or needs, establishing potential causes and barriers as well as related issues.

Data Management

• Use data management systems to deliver prescribed outcomes with guidance from senior colleagues. This includes being responsible for operating key elements of the system.

Stakeholder Engagement

• Contribute to stakeholder engagement through identifying stakeholders, finding out their needs/issues/concern and reacting to these by arranging meetings and events and drafting supporting materials to promote understanding and commitment.

Business Requirements Identification

• Collect business requirements using a variety of methods such as interviews, document analysis, workshops, and workflow analysis to express the requirements in terms of target user roles and goals. 

Building Capability

• Develop personal capabilities using existing formal and informal training opportunities, while also coaching others as required.

Organisational Capability Building

• Provide training or coaching to others throughout the organisation in own area of expertise to enable others to improve performance and fulfill personal potential. Provide coaching to team members to develop their skills.

Education

• Bachelor’s degree in Business Management, Statistics, Economics, Informatics, Computer Science or similar (bachelor degree requirement might be waived with proven specialised training/certifications) (Essential); Majoring in Statistics or Data Science (Advantageous)

Experience

• 3 or more years of proven business analysis or related experience (Essential);
• Experience and knowledge of the financial insurance industry (Advantageous).

Deadline:28th October,2026

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Job Purpose

• Involved in operating system and application maintenance and configuration - with regards to maintenance intervals and upgrades including end of life replacement. With guidance, is responsible for security and configuration compliance and work with other members of the IT System Engineering Team and all relevant stakeholders. Respond to requests from end users, managers, developers, and team members for specific IT system assistance, data, and information. Collaborate with senior personnel in performing risk assessments to determine impact on customer business processes and systems downtime. Implement system changes across large, complex and diverse server environments by using standardised defined methods and procedures as defined by the senior members in the team. Provides efficient and prompt handling of all changes to improve day-to-day operations with guidance.

Responsibilities

Infrastructure Support

• Provide advice and assistance to users to resolve basic queries and ensure the applications/website capabilities are well understood by the business. Ensure system availability, functionality, integrity and efficiency, and maintain system configuration and documentation with guidance. Provide IT support for current and emerging technologies with guidance.
• Manage computer and user accounts, privileges, and system access via Active directory with guidance. With guidance install and administer hardware, Windows operating systems, and software applications. Including system fixes, updates, and enhancements. Provide IT support for infrastructure systems including Virtualisation, Servers, OS, monitoring and all other relevant systems to ensure that operability requirements are up to date with latest patches and firmware and that the hardware is configured properly with guidance.

Faults Diagnosis and Correction

• Provide initial fault isolation and propose resolution for approval by more senior colleagues to limit and address issues promptly. Perform troubleshooting, analysis of alerts, and repairs on systems. conduct execution of incident management and system maintenance.

Solutions Analysis 

• Interpret data and identify possible answers. Involves navigating a wide variety of processes, procedures and precedents.

Operational Compliance

• Develop working knowledge of the organisation's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards. Implement security procedures, as directed by security team.

Information and Business Advice

• Resolve complex queries from internal or external customers or suppliers by providing information on policies and/or procedures, referring the most complex issues to others.

Testing IT Performance

• Perform routine website/applications software tests and respond to user emails to monitor, diagnose, and correct performance issues. Manage system resources by monitoring of performance, capacity, availability, serviceability, and recovery with guidance from senior colleagues.

Applications Software Maintenance

• With guidance monitor and identify software defects and suggest corrections for approval by more senior colleagues to maintain fully functioning applications software.

Continuous Improvement

• Contribute to reviewing existing operations in own area of work and generate new ideas to assist in identifying continuous improvements.

Personal Capability Building

• Develop and maintain excellent procedural or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.

Education

• Grade 12/ SAQA Accredited Equivalent (Essential); Relevant industry qualifications such as Microsoft MSCE, Nutanix NPP or relevant virtualization qualification (Essential); Relevant degree in IT (Advantageous)

Experience

• 3 or more years' experience in Multiplatform environments with a focus on System support (Advantageous); Experience in Financial Service Industry (Advantageous)

Deadline:26th October,2026