Community Success Agent at Ignition Group

KEY RESPONSIBILITIES

Ad Moderation:

• Perform ad moderation duties to ensure user safety on the platform.
• Assist with paid client vetting, onboarding, and other ad hoc requests.

Risk Management:

• Handle community risk escalations such as predators, suicide, and threats.
• Ensure compliance and reflect the voice of the business through communication.

Team Collaboration:

• Participate in team meetings.
• Provide feedback to supervisors and the business team.
• Review quality assurance feedback provided by supervisors and team leads.

Requirements

• Relevant education or certification in marketing or a related field.
• Experience with Zendesk or ad moderation is beneficial.