Call Centre Manager at Ignition Group

Skills:

• Demonstrate the ability to plan and organise.
• Ability to develop and nurture improved performance across sales and/or service.
• Excellent communication and stakeholder engagement skills.
• Excellent telephone manner with a clear speaking voice.
• Familiar with CRM systems and practices.
• Ability to work under pressure and meet deadlines.
• Ability to manage conflict using a solution-focused approach.

Requirements

• At least 6 years inbound, or outbound contact centre experience.
• At least 4 years Contact Centre Manager experience.
• Proven experience managing a team of Contact Centre Campaign and Team Leads.
• Experience in a customer service, campaign in contact centre environment required.