Reactivations Agents at Ignition Group

Key Roles and Responsibilities: 

• Understand selected products and services available to identified client segments.
• Meeting all KPI’s targets.
• Foster open communication through active listening.
• Ensure accuracy in all capturing activities.
• Address questions from clients.
• Explain selected policy or product features. 
• Effectively manage available the leads to maximize success rates.
• Ensure that all communication to customers is within agreed standards.
• Maintain strict confidentiality at all times and adhere to legislation and service guidelines. 
• Sales and customer services objection handling. 
• Must be skilled in client servicing and closing of prospective sales.

Requirements

• Matric / Grade 12 (Essential)
• Outbound contact centre insurance sales experience (minimum 6 months)
• Long or Short-Term Insurance experience (required)
• Matric certificate
• Criminal and credit clear (Essential)
• Computer literacy (Essential)
• Proficient in MS Word, Email and good typing speed (Essential)