Job Openings at Meltwater

• We’re looking for a commercially driven Account Executive to win new business across the mid-market segment.
• This is a true hunter role. You’ll build your own pipeline, create opportunities from scratch, and own the entire sales cycle—from first outreach through to signed contracts. You’ll work with ambitious organisations looking to transform how they use media, social and consumer intelligence, helping them solve real business challenges with Meltwater’s AI-powered platform.
• You’ll have the freedom to experiment, the support of an experienced sales team, and the autonomy to build your own approach. We value curiosity, accountability and continuous improvement. If you discover a better way to prospect, qualify or close, we expect you to share it. Likewise, you’ll learn from a team that’s constantly raising the bar.

 What You'll Do:

• Generate and close net new business within your assigned mid-market territory, consistently achieving or exceeding your new business quota.
• Build and manage a healthy outbound pipeline through strategic prospecting, networking and multi-channel outreach.
• Own the full sales cycle, from discovery through demonstration, commercial negotiation and close.
• Develop relationships with senior decision-makers and understand their commercial priorities.
• Leverage AI tools to research accounts, personalise outreach, improve productivity and increase pipeline generation.
• Maintain accurate pipeline forecasting and proactively identify risks and opportunities.
• Partner closely with Business Development, Customer Success, Marketing and Sales Leadership to maximise opportunities.
• Contribute to a high-performing team culture by sharing successful strategies, coaching peers and continually improving how we sell.

What You'll Bring:

• 5+ years’ success in B2B sales selling SaaS, MarTech, Media Intelligence, PRTech or Marketing Technology solutions.or another consultative new business environment.
• Experience selling into mid-market organisations.A proven track record of exceeding quota through outbound prospecting and self-generated pipeline.
• Confidence in managing the entire sales cycle independently, including commercial negotiations and closing.
• Strong business acumen with the ability to uncover customer challenges and articulate commercial value.
• A data-driven mindset—you understand your conversion metrics, inspect your pipeline regularly and know where deals need attention.
• Excellent communication, presentation and relationship-building skills.
• A growth mindset, resilience and a genuine desire to continuously improve.
• AI-first ways of working. You regularly use AI to improve research, outreach, account planning and productivity.
• Excellent written and verbal communication skills in English.
• Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 3 days a week
• The ability to legally work in the country of hire is required for this position.

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What We’re Looking For: 

• Ready to explore the opportunity of Client Support Specialist in Meltwater? We’re searching for individuals like yourself to join our dynamic team and enhance our customer experience in the Premiums Support portfolio. As a Client Success Specialist, you will closely collaborate with the Program Manager and Sales to ensure customer requirements are fulfilled. You will advocate for innovation and best practice adoption, and leverage technology to address challenges. 
• Joining Meltwater means entering a space where you'll grow both personally and professionally. Our environment is all about helping you develop your talents, offering mentorship, and embracing inclusive leadership principles. You'll work alongside experienced colleagues and supportive leaders who are committed to guiding you.
• Be part of our lively community, where we celebrate your unique contributions and encourage you to reach your full potential. Let's team up and dive into the world of client support, making a real difference together.

What You’ll Do:

• Manage a portfolio of Enterprise Premium Support clients
• Handle day-to-day reactive requests by delegating tasks to Managed Services, Product Support, or addressing them directly as needed
• Responsible for overseeing the completion of the customer's scope of work
• Create "blueprints" for Searches and Dashboards, leveraging resources to address complex and specific client requirements effectively
• Monitors Enterprise support consumption within their portfolio and provides insights on key themes and challenges to the account Customer Success Manager (CSM) and/or Program Manager as needed
• Work closely with the Program Manager to continually enhance our enterprise support offerings through collaborative efforts
• Support Program Manager in completing operational tasks necessary for software and/or service deliveries
• Identify workflow inefficiencies or out-of-scope requests, and support the Program Manager in alignment among all stakeholders regarding the scope of Enterprise support 

What You’ll Bring:

• Bachelor’s degree or higher in any field, accompanied by 1+ years' experience in B2B client support, preferably within the SaaS industry
• Proficiency in at least one major business domain area (e.g., Retail, Consumer Goods, Government, Communications, Media, Tech Health, Life Sciences, Financial, Agency)
• Strong analytical skills enabling effective problem-solving in business contexts
• Demonstrated capability to communicate, present, and influence convincingly across all organizational levels, both internally and externally
• Cross-functional collaboration skills, adept at leveraging resources to prioritize customer satisfaction with a client-centric mindset
• Experience with large-scale enterprise implementations, understanding associated challenges and requirements
• Proficient in Boolean logic and data structuring methodologies
• Excellent written and verbal communication skills in English
• Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 3 days a week.
• The ability to legally work in the country of hire is required for this position.