Fresh Jobs at Discovery Limited

Key Purpose

• To take inbound calls from Health Professionals, regarding claims queries and provide first time resolution. Provide excellent service and quality through Discovery Service Standards.

Areas of responsibility may include but not limited to:

• Operate mainly in the office (may be required to visit a provider offsite)
• Taking calls and dealing with Discovery Health, Key Care as well as In House related queries from Health Professionals
• Dealing with all queries through to resolution Admin functions (i.e. TWT, CRM assistance as well as ad hoc admin for members)
• Working on Discovery Systems as well as DIScribe Positioning policy and benefit changes
• Assisting with escalated queries from providers and liaising with internal departments for resolution of those cases
• Maintaining acceptable performance in the following areas: TMBR, DPMO, AHT

Personal Attributes and Skills

• Delivering results and meeting customer expectationsPresenting and communicating information
• Delivering results and meeting customer expectations
• Deciding and initiating action
• Following instructions
• Adapting and responding to change
• Persuading and influencing
• Analyzing
• Adhering to principles and values

Education and Experience

• Matric - Maths/Accounting and English with 50%Basic MS Office Knowledge
• Minimum 6 months experience as a Contact Centre Consultant in Customer Services
• Minimum of 6 months Claims Specialist experience

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Role Summary

• The Legal Operations Paralegal supports the Discovery Green Legal function by coordinating post-signature contract management, monitoring contractual and regulatory obligations, maintaining accurate legal records and reporting tools, and preparing routine legal and compliance documentation. The role serves as a central coordination point between Legal, Operations and other stakeholders to ensure that contractual deliverables, conditions, deadlines and supporting evidence are identified, tracked, escalated and completed timeously. The role does not provide independent legal advice and must refer substantive legal interpretation, negotiation positions, disputes and material risk decisions to the Head of Legal or designated legal counsel.

Key Outputs / Job Responsibilities may include but are not limited to:

Contract lifecycle and obligation management

• Maintain complete and current contract, suspensive-condition, reporting and obligation trackers for power purchase agreements, renewable energy supply agreements, electricity supply agreements, direct agreements, lender documents and related arrangements.
• Identify upcoming deadlines, issue reminders within agreed lead times, and promptly escalate overdue, incomplete or at-risk obligations to the Head of Legal.
• Coordinate the collection, validation and filing of evidence of fulfilment, waiver, delivery or compliance.

Transaction implementation and stakeholder coordination

• Act as the coordination point between Legal, Operations and relevant internal and external stakeholders to ensure clean handover of executed transactions into operational management.
• Maintain action lists, follow up agreed deliverables and support timely completion of implementation activities involving Discovery Group functions, Eskom, NERSA, generators, independent power producers, customers, lenders and service providers.

Legal records, reporting and drafting support

• Maintain accurate matter and contract records, including executed agreements, amendments, notices, waivers, approvals, correspondence, supporting evidence, status information, links and timelines, in the approved repository.
• Prepare accurate first drafts of recurring certificates, reports, notices, routine correspondence and other standard legal or compliance documents for legal review.
• Produce periodic status reports and dashboards identifying completed, outstanding, overdue and high-risk items, with clear proposed follow-up actions.
• Support audit, due-diligence and regulatory-readiness exercises by retrieving complete and reliable records and evidence.

Legal operations and continuous improvement

• Maintain approved templates, precedents, playbooks and legal-process documentation, with appropriate document control and version management.
• Identify and implement practical process improvements, workflow automation and legal-technology solutions that improve efficiency, visibility and data quality.
• Use legal technology and approved AI tools responsibly, subject to confidentiality, privilege, information-security and human-review requirements. 

Education

• A recognised paralegal, legal administration or contract-management qualification, or an LLB, BCom Law, BA Law or equivalent relevant qualification from a recognised institution.
• Relevant demonstrable experience may be considered in conjunction with, or in place of, a formal paralegal qualification, subject to Discovery’s recruitment requirements
• Additional certification in contract management, compliance, project management or legal operations (Advantageous).

Skills and experience

Required

• Contract administration and obligation management
• Document management, filing and version control
• Microsoft Excel and tracker management
• Microsoft Word and document formatting
• Legal drafting and proofreading
• Compliance and deadline monitoring
• Stakeholder and project coordination
• Legal research

Preferred

• SharePoint, Teams and electronic document repositories
• Legal technology, workflow tools and process automation
• Energy-sector contracting and regulatory knowledge

Role Specific Attributes

• Highly organised and detail oriented, with an uncompromising approach to accuracy.
• Able to manage multiple priorities and deadlines simultaneously.
• Comfortable engaging with a variety of internal and external stakeholders.
• Strong in project coordination and follow-through.
• Proactive, solutions-driven and able to work independently.
• Skilled in time management and administration.
• Sound judgement in identifying matters requiring escalation to the Head of Legal.
• High ethical standards, discretion and the ability to handle privileged and commercially sensitive information. 

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Key Purpose 

• In this role you will be involved in creating opportunities that delight our customers by leveraging Discovery’s vast clinical, demographic, and operational data. The successful applicant will be working within a highly specialized and growing team investigating ways to optimize and improve client services for Discovery’s client schemes. The successful candidate must be motivated, productive and work well within a team.  

Areas of responsibility may include but not limited to 

• Connecting with a multitude of stakeholders to understand the data in a healthcare context 
• Mining large structured and unstructured datasets to find new insights to inform healthcare efficiency and interaction strategies 
• Research and application of the most up to date machine learning algorithms and AI techniques  
• Present data and model findings in a way that provides actionable insights 
• Implementing results for use in both the internal and external environments 
• Monitoring model performance  
• Improve processes and databases where opportunities arise 

Personal Attributes and Skills 

• Expert in data science programming languages such as R, Python, Scala 
• Expert in data manipulation skills including SQL to extract, transform and load data 
• Experience in interactive data exploration and data-driven story telling  
• Understanding and application of Big Data and distributed computing principles (Hadoop and MapReduce) 
• Hands on experience with Big Data systems will be preferred 
• Strong analytical and statistical knowledge with an understanding of the latest machine learning algorithms for both structured and unstructured data  
• Ability to formulate problem statements and develop a plan for tackling the problem 
• Strong ability to communicate findings and recommendations from data (visual, verbal and written) 
• Production environment machine learning and AI  
• A passion for data exploration and complex healthcare environment 
• Self-starter 
• Willingness to learn and grow exponentially  
• A restless curiosity towards data and uncovering unknown correlations  
• Ability to work cohesively in a team environment and balance multiple priorities 
• A team player who can work alone when required and without supervision  
• High level of attention to detail, resilience, enthusiasm, energy and drive  
• Positive, can-do attitude  
• Ability to adapt to emerging technologies and tools 
• Proficiency in version control systems such as Git for collaborative coding and maintaining code integrity 
• Ethical and able to maintain confidentiality and manage boundaries  
• Aligned to Discovery values and core purpose 

Education and Experience 

• Honours or Master’s degree in either Data Science, Statistics, or Applied Mathematics with some experience in software engineering, computer science or working with big disparate sets of data, OR 
• Honours or Master’s degree in Computer Science or Software Engineering with solid experience in statistical modelling, data mining and machine learning  
• Other analytical qualifications will also be considered if accompanied by the relevant experience 
• A minimum of 2-3 years’ work experience in a data science position 

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Job Description

• Identifying sales opportunities.
• Answering inbound calls timeously and making required outbound calls
• Co-ordination of own administration
• Identifying sales opportunities 
• Maintaining accurate details and statistics of all queries 

Key purpose

• This position is based in the Discovery Connect Sales call centre, and reports to the sales team leader.
• The successful individual will be required to conduct Discovery Health telesales.

Key Outputs

The successful individual will be required to perform on, but not limited to the following key outputs: 

• Achieve Health Sales target 
• Communication to members telephonically via fax and email
• Attending to general administration
• Conduct Financial Needs Analysis 
• Achieve quality target
• Overcome objections

Personal attributes and skills

The successful individual will be required to demonstrate the following competencies: 

• Target Driven
• Team Player
• Goal orientated
• Self motivated
• Ability to perform under pressure
• Adapt to change
• Persuasiveness
• Resilience/Tenacity
• Sound Time Management
• Self managed
• Attention to detail
• Ability to learn quickly and apply knowledge
• Speak fluently (accent neutral) English/Afrikaans

Qualification & Experience

• Matric 
• At least 1year sales experience, preferably in an outbound telesales environment 
• Minimum 1 year health product knowledge, Discovery Health Knowledge is an advantage
• PC literacy, email, word, excel
• Tertiary qualification an advantage
• NQF5 and RE5 qualification

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Job Purpose

• The Monitoring Analyst proactively identifies, assesses, reports and mitigates compliance risks across Discovery Bank. The incumbent enforces and upholds Bank’s compliance standards. The Monitoring Analyst also participates in activities that drives a strong culture of compliance and internal control.

Areas of responsibility may include but are not limited to

• Manage compliance monitoring including personal account dealing, gifts and entertainment, conflicts of interest and political donations.
• Conduct impact assessments on key retail banking legislative and banking regulatory requirements as they relate to core retail banking processes and products.
• Review and strengthen control environment within the Retail Bank to ensure compliance with regulatory standards and minimise regulatory risk exposure.
• Report, track and monitor regulatory related risk incidents, issues and control gaps to full closure.
• Execute the Regulatory Compliance monitoring plan, within scope and timelines by reviewing control design adequacy and implementation effectiveness, bringing potential issues to the attention of the Senior Manager: Regulatory Compliance Monitoring.
• Produce reports for senior management on compliance monitoring findings, including sound and practical recommendations.
• Report writing and consolidation in respect of key internal to Bank committees, from a Regulatory Compliance perspective.
• Support the development of key compliance policies and standard operating procedures.
• Identify training and educational needs regarding compliance practices, make recommendations and develop training content.
• Support the implementation of the Compliance Risk Management Framework, and implementation of the Compliance Risk Management Plans and control gap analysis.
• Has an ability to advise on the establishment of effective Compliance frameworks, structures and core processes and the establishment and embedment of the same in relation to the core systems, platforms, processes, products of the proposed Banking business.
• Support the Senior Manager: Regulatory Compliance Monitoring, with Regulator and Audit reviews and oversee compliance actions.

Education and Experience

• Bachelor’s degree that includes legal, compliance and governance.
• Must have 3 -5 experience in retail banking as a compliance monitoring analyst,
• Must have strong understanding of retail banking applicable legislation,
• 3 – 5 years’ experience in process, risk and control assessment and monitoring.

Technical Skills

• Compliance concepts
• Highly organized and methodical with close attention to detail
• Regulatory risk in the financial sector would be advantageous.

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Key Purpose

• The Team Leader: Hospitality & Concierge Services is responsible for coordinating the day-to-day delivery of hospitality, concierge, conference, and visitor services across Discovery. The role ensures a professional, seamless, and customer-centric experience for employees, visitors, and stakeholders while supporting the successful execution of events, meetings, and workplace hospitality services.
• The incumbent will supervise a team of hospitality and concierge employees, ensure service standards are maintained, coordinate operational activities, and support the efficient running of conference and hospitality facilities.

Areas of responsibility may include but not limited to

Conference and Events Coordination

• Coordinate the planning and delivery of meetings, conferences, town halls, and internal events.
• Support event logistics, venue preparation, catering, and stakeholder requirements.
• Ensure conference facilities are prepared and operational before events.
• Monitor event execution and resolve operational issues as they arise.
• Assist with post-event reviews and feedback collection.

Hospitality and Concierge Operations

• Coordinate day-to-day hospitality and concierge services.
• Ensure a professional and welcoming experience for employees, visitors, and guests.
• Support VIP visits and executive meetings through effective hospitality coordination.
• Monitor adherence to hospitality service standards.
• Address and resolve routine service-related queries and issues.

Conference Centre and Forum Operations

• Oversee the daily operation of meeting rooms, conference facilities, and hospitality areas.
• Coordinate venue bookings and room setup requirements.
• Ensure facilities, catering, and audio-visual requirements are arranged and functional.
• Escalate facility-related issues where required.
• Monitor venue utilisation and service delivery standards.

Stakeholder Support

• Act as a key contact for event organisers and internal stakeholders.
• Liaise with business areas to understand event and meeting requirements.
• Ensure stakeholder requests are communicated and executed effectively.
• Provide regular updates on event and hospitality arrangements.

Team Supervision

• Supervise and support the Hospitality and Concierge team.
• Allocate daily tasks and ensure appropriate service coverage.
• Provide on-the-job coaching and guidance.
• Monitor individual performance and service standards.
• Promote a culture of teamwork, professionalism, and customer service excellence.

Governance and Compliance

• Ensure compliance with Discovery policies and procedures.
• Adhere to health and safety requirements within conference and hospitality facilities.
• Maintain operational records and reporting requirements.
• Identify operational risks and escalate as appropriate.

Education and Experience

Essential

• Diploma or Degree in Hospitality Management, Event Management, Tourism, Business Administration, or a related field.
• 3-5 years' experience within hospitality, conferencing, concierge, customer service, or workplace services.
• 1-2 years' experience supervising or leading a team.
• Experience coordinating corporate meetings, events, or hospitality services.

Advantageous

• Experience in a conference centre, hospitality, or corporate services environment.
• Customer Service or Hospitality Management certification.
• Experience working within a large corporate organisation.

Competencies

Leadership and People Management

• Team supervision
• Coaching and development
• Planning and organising
• Accountability
• Problem solving

Customer and Stakeholder Focus

• Customer service excellence
• Relationship management
• Professional communication
• Stakeholder engagement
• Conflict resolution

Technical Competencies

• Event coordination
• Hospitality operations
• Conference and venue management
• Scheduling and resource coordination
• Administrative and reporting skills

Behavioural Competencies

• Service orientation
• Attention to detail
• Professional presence
• Adaptability
• Initiative
• Resilience under pressure
• Collaboration
• Customer-centric mindset
   

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Job Purpose

Catering production

• Ensuring food is being produced safely and according to health and safety requirements.

Ordering goods / stock

• Request stock needed for events from the store man.
• Check stock quality.
• Check expiry date.
• Packing stock into designated storages.
• Daily monitoring the quality of stock in storages.

Health and Safety

• Cleaning and managing designated areas and stores.
• Working with HSE to ensure higher grading on kitchen audits.

Catering events

• Responsible for ensuring food is being prepared as per menus provided.
• Ensuring food is displayed and set-up 45 minutes before the event starts.

Wastage

• Manage quantities of food being produced to reduce wastage.
• Ordering what is needed for the week, to reduce the risk of spoilage.

Documenting

• Transfer document for stock allocation
• Requisitioning forms.
• Recipes to be followed as per the recipe file.
• Inventory control

 Job / Role Requirements

Work Experience

Required

• 5 years working experience

 Education / Qualifications / Accreditations with Professional Body

Required

• Culinary qualification / Diploma

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Key Purpose       

• To convert procurement, supplier and claims data into strategic insight and successfully deliver cross-functional projects that improve cost efficiency, supplier performance, service quality and customer outcomes across the non-motor environment.

Areas of responsibility may include but are not limited to:

• This role for the non‑motor environment is accountable for identifying strategic opportunities, translating complex data into practical recommendations, and leading priority procurement and operational improvement projects from concept through implementation.
• The role combines strategic thinking, analytics capability and disciplined project management. IT develops evidence-based business cases, defines measurable benefits that deliveries cross-functional delivery that tracks through clear reporting.
• The specialist will analyze supplier, claims, cost, service and market information to identify performance trends, process inefficiencies and commercial opportunities within the procurement team. The role will turn findings into sourcing strategies, negotiation positions, process improvements and scalable solutions.
• The role partners closely with Procurement, Claims Operations, Assessing, Finance, Data and Analytics, Technology, Legal, Compliance and key service partners. The successful candidate must be able to influence senior stakeholders, communicate a clear strategic narrative and maintain delivery momentum across multiple workstreams.
• Own a portfolio of strategic procurement and operational improvement projects with clear scope, milestones, governance, risks, dependencies and benefits.
• Perform structured analysis using procurement, supplier, claims, cost and customer data to identify opportunities and inform decisions.
• Develop business cases, options analyses, implementation and execution recommendations.
• Design management information, dashboards and reporting packs that translate data into actionable insight.
• Lead or support sourcing initiative, commercial evaluation and contracting.
• Monitor supplier performance, service delivery, compliance, cost drivers and value realization against agreed measures.
• Lead proof-of-concept initiatives and pilots, evaluate results and recommend whether solutions should be refined, scaled or stopped.
• Facilitate cross-functional working sessions and maintain effective stakeholder communication from project initiation to closure.
• Apply continuous-improvement methods to simplify processes, improve controls and strengthen customer and partner outcomes.
• Maintain relevant non-motor insurance and supplier-market knowledge to support strategic decision-making.

Knowledge and Skills:

• Relationship Building
• Critical thinking
• Project planning
• Stakeholder engagement
• Conflict Handling
• Data analysis
• Communication
• Assertiveness
• Accountability
• Understanding of procurement, contracting and short-term insurance.

Education and Experience

Education:

• Matric (Essential).
• Relevant Bachelor’s degree or equivalent qualification in Business, Commerce, Supply Chain, Finance, Economics, Data Analytics, Industrial Engineering or Project Management (Advantageous)

Experience:  

• 5+ years’ experience in the non‑motor insurance industry, analyzing data, strategy, project management to improve efficiencies.
• Experience managing stakeholders, risks, dependencies, timelines and competing priorities.
• 3+ years’ experience in plumbing, building and construction environments (Advantageous)
• Strong procurement expertise, including sourcing, contracting and supplier negotiations (Advantageous)
   

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Key Purpose 

• ​​Increase the sales of the product range through building relationships, superior client service and technical knowledge.

Areas of responsibility may include but not limited to:

• Partner with Business Consultant to grow new business portfolio
• Support advisers with Flexicare and Healthy Company uploads - managing data and upload process end to end
• Empower and educate advisers on the new business process, online application, underwriting process
• New business implementation : Planning and execution in partnership with BC
• Support on on-site implementations and activations
• Conduct member, employer and adviser training throughout the year
• Relationship building at various levels within the intermediary business, including administration, lower and senior management
• Pipeline reporting and proactive pipeline management

Competencies 

• Values Driven
• Optimistic
• Learns on the Fly
• Resilient
• Instils Trust
• People Savvy
• Drives Results
• Problem Solver

Education and Experience 

• Matric 
• Experience with working with Broker Consultants.
• Knowledge of MS Office (Excel, Word, Power Point) 
• NQF 5/120 Credits
• RE5
• Sound medical scheme knowledge
• Previous CRM experience
   

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Key Purpose

• The Work-Integrated Learning (WIL) HR Learner is a fixed-term, structured learning and development opportunity designed to provide hands-on HR experience. The role supports various HR functions while aligning theoretical knowledge with practical workplace exposure, as part of the learner’s qualification requirement.

Areas of responsibility may include but not limited to:

• Talent Acquisition Support,
• HR Administration,
• Reporting,
• Data Capturing,
• Filing,
• Project Administration
• HR Projects & Events

Personal Attributes and Skills

• Strong Relationship skills.
• Strong Collaboration skills.
• Strong focus on Service Excellence.
• Takes Initiative.
• Process and Task driven.
• Attention to detail.
• Uses discretion when dealing with confidential correspondence/information.
• Manages time effectively.
• Works in a systematic, methodical and orderly way, within strict SLAs.
• Works productively in a pressurized environment.
• Customer service oriented

Education and Experience

Essential

• Matric/ Grade 12.
• Completed (N6) in Human Resources at TVET Colleges
• Highly proficient in Microsoft Office

Advantageous

• Proficiency in Microsoft
   

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Job Description 

• The successful candidate will be expected to lead, manage and mentor a team of  Telesales consultants to reach required targets consistently. A teamk Leader is also required to  facilitate any necessary course of action to achieve this purpose from all direct and indirect reports. 
• Sales team leaders are also required to orient new sales staff and focus on improving the job performance and sales of existing staff. Sales team leaders may also delegate tasks to sales staff that they are grooming and./or developing. Team leaders are also required to assign tasks to the team members with the best skills for the job and guide staff members to ensure the work is done well. All non adherence and poor performance must be dealth with in line with the companys code of conduct. 

Key purpose 

• To lead, manage and mentor a team of Telesales consultants to reach required targets and ensure that staff participate in the rewards and recognition progamme. The Team Leader must also ensure that staff have a development plan , this should be part of the performance discussions 

Key Outputs 

The successful candidate will be expected, but not limited to perform the following key outputs: 

• Leading and managing a team of 11 – 13 telesales agents  
• Performance Management, coaching and developing team.  
• Drive staff to achieve required targets and is accountability for teams overall sales targets  
• Assessment of consultants calls - QA.  
• Assisting with interviews & Role plays.  
• Dealing with escalated queries.  
• Ensuring open communication and engagement to all. 
• Adherence to internal policies. 
• Inspire, motivate and support team. 

Personal attributes and skills 

• Excellent communication skills 
• Sales Driven 
• Quality Focused 
• People-Orientated 
• Attention to detail 
• Strong Interpersonal Skills 
• Strong Leadership skills 
• Problem solving skills 
• Decision making Ability 
• Ability to handle complex and challenging situations 
• Excellent time management skills  
• Organizational awareness 
• Ability to work within a team and drive the correct culture 

Qualification & Experience 

• Grade 12 – essential 
• 4 years outbound/ Inbound experience – essential 
• 3 years Team Leader/leadership experience  
• Computer literate - MS Office, especially Excel – essential 
• Regulatory Exam and NQF 5 FAIS credits 
• BCOMM or related degree will be advantageous  

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Job Description

• Identifying sales opportunities. Answering inbound calls timeously and making required outbound calls. Co-ordination of own administration. Identifying sales opportunities. Maintaining accurate details and statistics of all queries.

Key Purpose

• This position is based in the Discovery Connect Sales call centre and reports to the sales team leader. The successful individual will be required to conduct Discovery Health telesales.

Key Outputs

• Achieve Health Sales target
• Communication to members telephonically via fax and email
• Attending to general administration
• Conduct Financial Needs Analysis
• Achieve quality target
• Overcome objections
• Adhering to service level agreements

Personal Attributes and Skills

• Target Driven
• Team Player
• Goal orientated
• Self motivated
• Ability to perform under pressure
• Adapt to change
• Persuasiveness
• Resilience/Tenacity
• Sound Time Management
• Self managed
• Attention to detail
• Ability to learn quickly and apply knowledge
• Speak fluently (accent neutral) English/Afrikaans

Qualification & Experience

• Matric
• At least 1 year sales experience, preferably in an outbound telesales environment
• Minimum 1 year health product knowledge, Discovery Health knowledge is an advantage
• PC literacy, email, Word, Excel
• Tertiary qualification an advantage
• NQF5 and RE5 qualification

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Key Purpose

• Responsible for assessing, advising and optimizing the distribution of our products using knowledge of actuarial, commercial, market and economic principles.
• We are looking for a smart, self-driven person who is a natural problem solver and who delights in being challenged and innovative. This is a rare opportunity for someone who is commercially minded, thinks broadly and wants to venture into a stimulating and exciting career.
• Understand, analyse and optimize sales and distribution strategies across using industry knowledge, analytical expertise and strategic insights.

The candidate will be required to:

• Develop new business data and analytics capability, and insights thereof that feed into the ongoing distribution strategy,
• Storyboard and communicate complex information in a coherent, succinct manner; and
• Transform unstructured data into strategic insights to inform key business decisions.

Areas of responsibility may include but not limited to:

Sales and distribution leadership:

• Responsible for strategic insights, ideas, and solutions to address sales and distribution priorities within Health New Markets
• A deep understanding of the customer, competitor space and market dynamics.
• Clearly identifying key issues and able to propose a series of analyses and well-reasoned recommendations.
• Present recommendations in a coherent and compelling way to a range of external and internal stakeholders
• Collaborate with local Technical Marketing and Distribution experts to ensure the latest available assets, content and information is leveraged for partners
• Responsible for the data and analytics informing and driving the ongoing CVM.
• Deliver analytical and research projects aimed at:
• effective product positioning and differentiation;
• demonstrating thought leadership in product design and development; and
• Identifying and supporting strategic sales opportunities.
• Co-ordinate and manage interactions with teams outside of the Health New Markets team.
• Build strong relationships with other actuarial and analytical functions working on Health New Markets
• Liaise with data science experts and other actuarial teams to ensure the level of analytics and reporting on Health New Markets is on par with the group.

Broker Leadership:

• Engage with distribution channels and brokers as a key decision maker to complex problems.
• Position newly launched and existing products via nationwide webinars and roadshows to brokers.

Market expertise:

• Detailed analysis, technical modelling and desktop research covering performance, product utilisation, sales trends and competitor landscape to guide the business on future growth opportunities.
• Maintain up-to-date industry insights
• Provide ongoing ad hoc support to the partner channels

Personal Attributes and Skills

• Strong analytical and problem-solving skills
• Sophisticated written and verbal communication skills, for internal and external delivery
• Desire to build strong relationships throughout the business
• High level of attention to detail
• Strong work ethic with focus on value added delivery
• High degree of personal maturity and a natural capacity to self-reflect, learn and develop
• Ability to handle change and navigate ambiguity
• Complete alignment to Vitality values and core purpose
• Experience and understanding of the Vitality product and the Shared-Value Insurance proposition

Education and Experience

• Formal qualification/s, with a strong analytical or business focus, and a proven record of academic excellence (Actuarial, Engineering, Mathematics, Finance etc.)
• 5 -7 years Client-centered – consulting experience with a top tier consulting firm such as McKinsey, Bain, BCG etc.
• Extensive business and/or technical experience with a proven track record of innovation, entrepreneurship, delivery and performance.
• Experience and understanding of the Health product and the Shared-Value Insurance proposition a plus

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Key Purpose

• The Architect of Enablement and Financial Credibility. This role drives the "how" and "when" of technical execution while serving as the strategic liaison between the COE and Business Units. As a Chartered Accountant, you bring unimpeachable financial authority to systems conversations - translating business pain points into prioritized, value-backed solutions. You ensure that "Group Finance Systems Solution Enablement" delivers tangible business outcomes, freeing the Head to focus on long-term transformation and executive stakeholder management.

Key Responsibilities

Strategic Business Partnering

• Trusted advisor to CFOs, Controllers, and FP&A leaders across Business Units; leverage accounting credibility to challenge requirements and shape demand

Finance-Led Solution Design

• Apply deep accounting expertise to ensure OneStream configurations align with IFRS standards, consolidation logic, and financial reporting integrity 

End-to-End Delivery Leadership

• Own the project lifecycle from requirement validation through UAT; ensure technical team meets committed deadlines and quality standards

Problem Structuring & Synthesis

• Deconstruct ambiguous business challenges into structured, actionable solution designs; present complex trade-offs in financial terms that resonate with Finance leadership

Value Realization & Business Case Ownership

• Quantify ROI, efficiency gains, and risk reduction for all major initiatives; track and report realized benefits post-implementation

Innovation & Enablement

• Identify OneStream MarketPlace solutions, automation opportunities, and AI/ML use cases that advance the modern finance vision; pilot and scale innovations

Velocity Management

• Balance speed with quality; ensure the COE maintains high delivery throughput without burning out the technical team or compromising financial controls

Cross-Functional Orchestration

• Align Finance, IT, and business stakeholders around shared priorities; resolve conflicts using financial and operational data as objective arbiters

Qualifications and Experience

Mandatory: 

• Qualified Chartered Accountant (or equivalent) with 5+ years post-qualification experience
• 3+ years in Finance Transformation, Systems Implementation, or EPM Consulting, with 3+ years leading OneStream or equivalent EPM delivery teams 
• Experience in complex, multi-entity environments with sophisticated consolidation and reporting requirements
• Financial Expertise: Deep knowledge of consolidation accounting, intercompany eliminations, IFRS reporting, and financial close processes 
• OneStream Solution Design: Implementation methodology, MarketPlace solutions, and platform configuration
• Business Case Development: ROI modelling, cost-benefit analysis, and value tracking

Leadership Attributes

• Credible Finance Authority: You command respect in the CFO's office because you speak their language and share their credentials
• Structured Thinker: You naturally deconstruct complexity into logical components (Problem → Analysis → Synthesis → Solution)
• Trusted Advisor: Finance leaders seek your counsel before making systems decisions; you influence without authority
• Velocity Driver: You create urgency without creating chaos; teams deliver faster because of your clarity, not despite it
• Financial Rigor: You instinctively question assumptions, validate numbers, and ensure systems decisions withstand audit and regulatory scrutiny

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Key Purpose

• Conceptualise and drive existing and new R&D projects in support of the Discovery Insure business strategy. Bringing exciting new products and enhancements to the market on a regular basis is a key priority for Discovery Insure; the individual will play a leading role in driving the work behind this.

Areas of responsibility may include but are not limited to:

• Drive exploratory research and analyses to develop strategic insights and identify core R&D questions, ideas, and solutions to inform the innovation agenda.
• Develop the product strategy and R&D priorities in line with the overall Discovery Group and Discovery Insure strategy.
• Analytical and pricing capabilities to understand the financial implications and parameters involved when developing new products, to ensure profitable results.
• Lead complex R&D projects which have an impact across multiple Discovery businesses, actively driving close collaboration within the team and with relevant business units to ensure buy-in and smooth handover post      execution.
• Present regular updates to obtain executive input on key decisions. Relevant forums include but are not limited to the R&D Steerco, Insure Exco, and Actuarial Committee.
• Drive project execution working closely with Project Managers, Systems teams, Partners teams, and other teams affected by a particular R&D project.
• Take accountability and signoff on product launch items.
• Continuously refine the R&D process solving for maximum business impact, broad input, cross-functional coordination, and timely implementation.
• Build, manage, and train a small team to support the above
• Monitoring and reporting ongoing results to ensure products are producing optimal results.

Knowledge and Skills:

• Analytical and modelling skills, SQL
• Design thinking and innovation processes

Education and Experience

Education:

• Honours or Master’s degree in an analytical field, eg Computer Science, Statistics, Data Science, Actuarial Science. 

Minimum Experience:             

• 5-10 years’ work experience in financial services, preferably in a product development, problem-solving, or analytical role, eg. Management Consulting / Actuarial / Data Science.