Field Service Technician at Aveng

Job description

The incumbent will be responsible to maintain and service Control Systems according to DFC and client requirements and specifications. Manage and co-ordinate all technical requirements linked to site activities to ensure that service solutions are evident at all times.

Minimum Requirements ACADEMIC QUALIFICATIONS

• Grade 12
• National Diploma in Mechanical Engineering will be an added advantage

Experience

• Minimum 5 years Field Service Experience
• Previous work with Municipalities and Bulk Water Suppliers an advantage

Duties & Responsibilities

• Manage Call outs and Breakdowns with full accountability in this regard
• Provide Technical and Product Service support to customers.
• Accurately analyse and determine cause of failures
• Prepare and present site visit reports and monthly feedback reports to client with regards to system integrity
• Identify opportunities, for the business, to provide enhanced service or sales offerings to the customer.
• Ensure that all company and customer safety policies and procedures are adhered to at all times.
• Weekly reporting to management on all time spent relating to utilisation on a customer site to ensure optimal profitability for the business.

Knowledge Skills & Abilities

• Knowledge of installed based services
• Clear understanding of basic hydraulic principles
• Knowledge of water distribution systems, bulk water systems and reservoir control
• Good verbal and written communications skills
• Technical service knowledge to customers
• Work in Sub-Saharan Markets
• MS Office proficient – Excel and Word, specifically
• Driver’s License – Code EB (Own Vehicle Essential)

Behavioural Competencies

• Analyse issues and solve problems
• Ability to prioritise multiple tasks in order to meet deadlines
• Quality orientation
• Show Initiative
• Self-Managed
• Ability to function in a team

DNA Values Required Empowering Our People, Performance and Results Driven, Customer Focused, Safety Minded