(1637) IT Service Management Platform Administrator - BSTD at South African Reserve Bank

Detailed description

The successful candidate will be responsible for the following key performance areas:

• Configure, test and deploy ServiceNow modules.
• Provide maintenance and second-level support for the ServiceNow platform to ensure its continued availability and performance.
• Troubleshoot and perform root-cause analysis related to the ServiceNow platform.
• Manage technology lifecycle on ServiceNow platform.
• Implement and maintain the governance and security model for the platform as developed by Cyber and Information Security Unit.
• Proactively monitor and report on the availability and reliability of the ServiceNow platform
• Provide periodic reports on the health, usage, performance and lifecycle status of the platform.
• Maintain and document technical standards, procedures, user guides, standard operating procedures (SOPs) and other instructional documents for the ServiceNow platform, in line with best practice, to ensure continuity.
• Collaborate and engage with internal and external stakeholders to understand the business requirements − configure workflows, forms and reports to meet their needs.
• Remediate security vulnerabilities identified on the platform.
• Stay abreast of new developments in ServiceNow.
• Provide guidance on the ITSM platform and provide solutions where required. 

Qualifications

To be considered for this position, candidates must be in possession of:

• a National Diploma (NQF 6) in Information Technology (IT) or an equivalent qualification; and 
• one to two years’ experience in ITSM tool administration or similar role.

Added advantage:

• ITSM tool certification;
• ITIL v3/4 foundation; and
• COBIT 2019 foundation.