- The Internal Communication Specialist will be responsible for all internal marketing and internal communications, for the DBSA.
- In collaboration with the Manager: Communication, Marketing & Events set the internal communication strategy for the DBSA.
- Develop and implement the DBSA internal communications strategy, plans and campaigns.
- Provide communication expertise that drives employee’s understanding on the DBSA’s priorities and key initiatives and that engage and align employees with the DBSA s vision, values and Business objectives. Establish standard operating procedures for all internal communications.
- Write, review and edit content for all internal communications channels including intranet, email communications (DBSA briefs), and newsletters.
- Work on internal communications campaigns with the various Divisions to ensure messages are delivered clearly and effectively.
- Serve as a managing editor for internal communications publications.
- Ensure that the communications clusters annual operating and performance plans support strategic direction of the DBSA.
- Drive understanding of DBSA brand internally
- Provide internal communications guidance to Management & Divisions.
- Work with various specialists within the unit e.g. events, Graphic design and marketing specialists to ensure consistency in messaging and communication.
- Contribute to building synergies and cooperation across Divisions in the Bank.
- Prepare internal employee communications regarding company performance, future direction and corporate policies as well as the DBSA values.
- Develop the understanding of the Divisions and deliver news and information to all areas of the business
- Manage relationship with the eternal agencies
- Drive internal communications for internal projects such as the Culture project etc.
- Proactively keep abreast of all the changes happening in the organization and communicate to the employees accordingly.
Key Measures/KPIs
- Ability to lead the internal Communications functions within acceptable standards.
- Internal Communications Strategy for the DBSA
- Quality of internal communication
- Building of DBSA Brand Identity internally
- Management of Client Relationships and key Stakeholders.
- Management of Budget including operational expenses.
Key Interfaces
- Office of the CE where applicable
- Group Executive: Strategy
- Manager Communications, Marketing and Events
- Executive Management
- All Divisions
- Business unit management to understand internal requirements and needs
- External Service Providers