German Outbound Sales Agent at Digital Outsource Services (Pty) Ltd

Job Description:

Our Employee-Centred Approach – You are our stars!

We are loud and we are proud! Our flat structure and commitment to transparency ensures you are not a number.We believe your daily success should be celebrated and your positive contribution rewarded via our ever-evolving incentive programme.

• Free daily meals are provided via our voucher system, where you receive a daily allowance at one of Cape Town’s top supermarket chains located a mere 3 minute walk from the office. You will also receive daily compensation for drinks and snacks available at the many vending machines within our well-equipped Break Room/Chill Area.
• Coffee, milk and other convenient kitchen items are provided to every employee.
• Free internet access for all within our Chill Area.
• Daily incentives and spot prizes for your performance within our lively, driven sales floor.
• Multiple LCD and LED TV’s displaying imagery from the country’s premium digital satellite content provider.
• Monthly massages rewarding you for your contribution to the success of the organization.
• Free undercover parking is provided.
• Competitive basic salary, shift allowance and a lucrativecommission structure – the sky is the limit!
• Career growth plan, grading system, training, assessments and coaching to get you developing rapidly.
• Make outbound calls to, and take inbound calls from, identified customers ensuring they remain active gamers within the online casino industry.
• Completion of daily sales and dials with set KPI in the German language. A successful sale is measured by a customer claiming a promotion by depositing into their account.
• Execute inbound and outbound campaigns to customers efficiently.
• Establishing and managing key customer relationships for long term reward and benefits.
• Processing relevant information into databases.
• Performing extra tasks given by managers/supervisors as required – Going the extra mile is key to outperformance!
• Adherence to the rules and dialing schedules within shifts that are aligned with specific markets’ during contactable hours.

Minimum Qualifications:

• Matric or Equivalent Qualification.
• Have German as a home/1st language.
• Be a self-starter, self-motivated and goal oriented.
• Be able to work independently, yet contribute positively to a team-oriented environment.
• Have entry-level statistical analysis and understanding.
• Be deadline driven in a highly pressurized and dynamic environment.
• Be able to handle confidential and personal matters.
• Be able to manage your time well and organize oneself effectively.
• Be fully computer literate.
• Live the brand in alignment with company culture.

Preferred Qualifications:

• A tertiary education, preferably in sales would be advantageous.
• Previous sales experience within a call centre.
• Experience with reporting tools, spreadsheets and documents.
• A professional tone and attitude.
• Have a key eye for detail and maintain high standards pertaining to information conveyed.
• Show commitment initiative and effort when contributing to the culture of the organization.
• Ability to innovate and adapt to ever-changing daily scenarios.
• Be able to have fun while working towards your goals.