Senior Second Analyst - Messaging at Paracon

Job Description

Be a part of something bigger, join an international IT company!

One of our successful international IT clients' is hiring! Their work culture revolves around diversity and making sure their people are valued, respected and know that they matter.

They need a messaging support analyst specialising in messaging and collaboration technologies, to support contracted customers.

You Will Be

•  Supporting customers’ messaging and collaboration environments remotely from Cape Town;
•  Performing incident investigation and resolution in accordance with agreed SLAs and working within the ITIL framework;
•  Handling pro-active monitoring using, amongst others, automated tools/reports where available;
•  Responsible for project work for new deployments/migrations/upgrades as required;
•  Performing root-cause analysis for complex issues as per the problem management process;
•  On out-of-hours standby, approximately 1 week per month;
•  Handling ad-hoc out of hours work as required for changes and project work; and,
•  Creating and reviewing on a regular basis documentation assisting the team in its day-to-day work.

Job Requirements

You will need 3 - 4 years’ experience in most, if not all, of the following areas:

•  Implementing and supporting Microsoft Exchange 2007/2010/2013 and/or Exchange Online/Office 365 as well as Microsoft OCS and/or Lync 2010/2013;
•  Knowledge and experience of Symantec Enterprise Vault (email archiving);
•  Experience and knowledge of email security and hygiene products like Symantec Mail Security for Exchange, Mimecast, MessageLabs and Cisco IronPort;
•  Knowledge and experience of supporting Mobile Device Management (MDM) platforms such as BlackBerry Enterprise Server/Good/Citrix XenMobile/MobileIron; and,
•  Windows AD skills and network protocols, as well as services like TCP/IP and DNS.
• Implementing and supporting Lotus Domino 8.x and Lotus Notes Client is desirable, but not essential.