Senior Client Service Manager at Publicis Africa Group

Job description

Do you want to work for the biggest through-the-line marketing agency in South Africa?

The agency has grown and evolved exponentially to offer innovative and out-of-the-box solutions and campaigns for all clients that we have partnered with.

PURPOSE OF THE POSITION:

Full accountability and management for the accounts assigned as well as its staff in the execution of all client campaigns’, achieve section sales and profitability targets.

KEY DUTIES & RESPONSIBILITIES:

• Plan and implement annual strategy for your section.
• Plan and manage client sales & growth retention
• Manage and control campaign expenditure within agreed budgets
• Manage customer service activities and staff competence, so as to optimise and sustain performance, profitability and customer satisfaction.
• Liaise with and utilise support from shared services, suppliers and other partners as required.
• Seek and continuously develop knowledge and information about competitor activity, pricing and tactics, and communicate this to relevant departments in the Company.
• Recruit, train, manage, motivate & develop staff according to company policies and employment laws, and ensure relevant HR procedures are followed (appraisals, discipline, grievance, etc).
• Create a talent pool for all positions within your section to minimise disruption to business in the event of resignations.
• Develop personal skills and capability through on-going training, as provided by the company or elsewhere subject to Company approval.

NB. This is not an exhaustive list of task’s, the purpose of this Job Profile is to provide you with the key requirements of the position.

KNOWLEDGE

• An understanding of how to set up and run an account/client
• An understanding of how to set up and run a project plan and SLA
• An understanding of how to report back to our clients on Excel, PowerPoint and Word
• Knowledge and understanding of FMCG industry
• Good geographical knowledge of South Africa
• Understanding of Retail Merchandising
• Understanding Brand Marketing
• Knowledge of the Basic Conditions Employment (BCEA) and Labour Relations Act (LRA)

WORK SKILLS

• MS Excel Intermediate
• MS PowerPoint Intermediate
• MS Word
• Demonstrated use of Task in Outlook
• Extremely strong planning ability
• Solid numerical aptitude
• GENERAL SKILLS/ATTRIBUTES
• Good verbal and written English
• Self-Motivated
• Able to use own initiative
• Able to multitask
• Work well under pressure
• Acute attention to detail
• Ability to meet tight deadlines
• Thinker (logically & laterally)
• Excellent interpersonal skills
• Ability to manage a team of diverse people

EXPERIENCE

• Minimum of 5 years work experience on projects/campaigns
• Minimum of 1 year in a supervisory capacity with a staff compliment of +/- 5 personnel
• Thorough understanding and experience in executing against Job Briefs or SLA’s
• Experience in dealing with clients at a management level
• Evidence of being able to effectively prioritize and meet tough deadlines
• Experience in working in a high pressure, fast paced environment
• Minimum of 1 year operational work experience in FMCG or trade marketing capacity a prerequisite.

EDUCATION:

Minimum Matric Senior Grade (English/Maths a must) – or experience requirement is met. A tertiary diploma or degree in marketing would be advantageous.