Field Service Engineer at Elekta

Job description

The engineers are responsible for the installation and servicing of all Elekta products within South Africa & Sub Sahara. This is a home based role with a requirement to travel throughout region as required and as directed by the Service Manager. Engineers are informed by the office in Pretoria or the appropriate Regional Service Manager which work needs to be undertaken, engineers are then expected to work under their own initiative to complete the tasks appointed, if necessary, problems or issues are escalated to the office in Pretoria.

Activities include planned maintenance, emergency corrective maintenance, upgrades, installation work, courtesy calls to local customers and telephone support either from the office or from a remote location. Jobs can either be completed within 1 day or may require the engineer to be away from home for several days at a time. There is a need for occasional travel to sites outside of the South Africa & Sub Sahara.

• Knowledge and proven skills in electronics, mechanics, pc’s & servers, networking, high vacuum, high/low voltage & current, diagnostic equipment and a general knowledge of all engineering disciplines.
• Fault find and repair at board level & below.
• Motivated, dynamic, have good leadership skills & be a good problem solver.
• Strong customer focus and have excellent customer service skills. To ensure that all customers are provided with high quality care and attention throughout the sales and service process, so that each customer is fully satisfied with the support they receive from Elekta.
• Excellent communicator at all levels. Written and verbal output shall be concise and accurate.
• Complete the administration requirements of the role in accordance with the quality system in a timely and accurate manner.
• Be prepared to work as required at times and locations dictated by the needs of the customer and Elekta.
• Provide feedback to the Service Manager any problems, solutions or opportunities which may need to be communicated to other parties.
• Carry out without supervision corrective maintenance within acceptable time-scales prompting escalation of the problem if required and maintaining ownership of problem until customer is satisfied.
• Install without supervision all systems within the product portfolio to the required specification and within the project time-scales.

What skills you will need;

• Excellent knowledge and proven skills in electronics, mechanics, pc’s & servers, networking, high vacuum, high/low voltage & current, diagnostic equipment and a general knowledge of all engineering disciplines.
• Highly motivated, dynamic, have good leadership skills & be a good problem solver.
• Strong customer focus and have excellent customer service skills. To ensure that all customers are provided with high quality care and attention throughout the sales and service process, so that each customer is fully satisfied with the support they receive from Elekta.
• Excellent communicator skills are a must, as are written and verbal output shall be concise and accurate.
• Competent with relevant IT technology including Windows OS, Microsoft Office applications, networking.
• Experience in a service environment.
• Clean Driving License.
• Must be prepared to travel up to 75% including extended visits.