Senior Support Engineer at CallForce

Job description

• Support Engineers are deployed on various product lines within the company. The position will primarily focus on supporting and maintaining custom applications.
• Support engineers are to take ownership of customer issues reported and see them through to resolution, including if these are later identified as bugs.
• Perform effective Preventative maintenance by systematically inspection, detection and correction of incident failures either before they occur or before they develop into major defects

The requirments for the role are as follows:

• Grade 12
• Normal literacy – English: read, write and speak.
• IT Degree or Diploma
• Minimum of 4 year applicable experience.
• A minimum of 2 years’ experience in Telecommunications Software Support environment would be a definite advantage
• Working SQL knowledge. PLSQL will be a definite advantage.
• Workable knowledge of Linux
• Oracle APEX skills would be very beneficial
• Bash Scripting
• Working knowledge in Linux OS
• Able to use PLSQL to retrieve data from ORACLE databases. This includes Procedures / packages
• A thorough understanding of Software Development Life Cycle
• Experience in Scrum/Agile methodologies