Technical pre-sales engineer at Snapt

You will be working within a small, fast-moving team, primarily focussed on connecting with clients during their trial process, and assisting them with their installations, as well as post-sales support. The role will test your excellent technical skills, strong eye for customer experience, and attention to detail.

We are looking for a technical pre-sales engineer focussed on the networking and virtualization field. You will need to:

• Handle pre-sales demos and client interactions.
• Trouble shoot deployment and configuration issues.
• Document knowledge in the form of guides, knowledge base articles, tech notes and support responses.
• Create and update product documentation.
• Communicate with potential and existing clients via telephone and emails.
• Be able to liaise on senior level, well spoken.

The ideal candidate would be someone who has a thirst for, is excited about learning new things in the Linux and networking world, and is comfortable doing demos and speaking to new clients.

• Excellent verbal and written communication in English.
• Experience with webhosting or web services including Apache, Nginx, HAProxy, etc.
• 4 years' IT industry experience.
• Experience with networks, firewalls and DNS.
• Strong technical problem-solving skills especially in relation to networking, services and protocols.
• Must have existing Linux experience.
• Good people interface, team player.
• Excellent written and verbal communication skills.
• Comfortable talking to both senior and non-senior technical employees as well as non-technical employee
• Willing to work flexi-hours including possibly in the evenings

• Virtualization experience (VMWare, Xen, KVM, Hyper-V, etc.)
• Advanced networking knowledge (TCP, IPv4/IPv6, etc.)
• Experience with technologies like load balancing, web acceleration.
• Existing experience using CRM systems.
• Willing to work flexi-hours to accommodate US clients.

• Organized
• Computer & Linux hobbyist
• Desire to work with new and emerging technologies.
• Degree of self-autonomy
• Motivated and excited