Sasol Polymers Distributors at Sasol

Job Description

Purpose of Job /Role Intent:

• To manage domestic customers sales accounts for the Polymers Division in order to maximise profitability for the company by:
• Identifying customers’ requirements and balancing these requirements with the organisational requirements and offer an appropriate value proposition
• Building and sustaining sound business relationships.

Minimum Qualifications and Experience required

• Completed B Com Degree
• 5 Years relevant experience

Key accountabilities

• Business Results: Operational, Financial and Technical results
• Achieve sales volumes in the specific portfolio of customers.
• Achieve sales (demand) forecast accuracy for the specific portfolio of customers, by grade
• Ensure that the appropriate share of sales at each customer is achieved; negotiate volumes to meet targets at each customer in line with potential available tonnages.
• Ensure that the business price targets are achieved within the price range.
• Report on business performance targets for the specific area of responsibility.
• Conduct Problem solving and pro-active actions.
• Achieve Customer Satisfaction levels in line with business goals and objectives.
• Resolve actions arising from the customer satisfaction surveys.
• Gather and communicate customer and market intelligence.
• Ensure that customer complaints, queries and claims are being dealt with promptly.
• Leadership and Values: Values behaviour, Personal development and effectiveness.
• Drive and support “One Sasol” mind-set.
• Contribute and implement business and sales strategies and tactics
• Bring back market and customer intelligence to the business allowing appropriate business strategies and tactics to be formulated and implemented. Positively contribute to customer and market strategies.

Apply Business Acumen

• Ensure sound decisions are made to facilitate sustainable business relationships with customers, to the advantage of both parties

Customer focus

• Ensure that customer focus is maintained and service levels met as agreed with customers. To be measured by Customer Satisfaction Survey.

Accountability and high performance

• Take full accountability for you portfolio of customers within the Sasol Governance guidelines and deliver on the value proposition offered and agreed.
• The Cape Town Account Managers have home offices and must display a high level of maturity, internal locus of control and accountability to perform for the company.

Teamwork and collaboration

• Work with all stakeholders to ensure an enhanced customer experience. Internal stakeholders include legal, supply chain, planning and optimisation, Base Chemical management , technical services, operations and finance. External stake holders include industry bodies and regulatory environment.
• Embrace diversity and inclusion
• Work positively with diverse cultures internally and externally.
• Build partnerships
• Build sustainable partnerships with customers to unlock value to Sasol and the customer.
• Self-development
• Take responsibility for self-development through formal training and appropriate experience within the organisation.
• Relationships, teamwork and Collaboration: Internal and / or external stakeholder management
• Ensure sound cross functional relationships
• Ensure a smooth interface between Marketing and sales, technical services, operations, credit management, legal, supply chain, customer services, planning and optimisation and outbound logistics.
• Manage customer relationships
• Ensure multi-level customer relationships are maintained and developed to the mutual benefit Sasol and the customers. Maintain updated customer profiles for all major customers and ensure customer master data is accurate at all times.
• Facilitate management interface with customers
• Ensure management meetings / visits as requested or appropriate.
• To assist with administration of customer satisfaction surveys
• Identify and communicate to chosen customers, monitor customer satisfaction survey results and put corrective actions in place where applicable.
• To understand our Value proposition
• Ensure that the Sasol value proposition is self-understood and appropriately agreed to all stakeholders.
• To enforce teamwork and collaboration
• Support colleagues by assisting with sales related activities when colleagues are on leave. Collaborate with other divisions on developments at shared customers to ensure a one Sasol approach to customers.
• To understand and participate in Industry forums
• Participate and contribute in industry forums with Sasol governance framework where appropriate. (SAVA, SAPPMA, ARMSA, GBC, Plastics converters forums etc.)

Functional Competencies

• Customer Account Management
•  Selling
• Negotiation
•  Sales Budgeting & Forecasting
•  Sales Administration
•  Market and customer intelligence gathering
•  Product Pricing & Product Profitability
•  Marketing Communication
•  Ethics and Legislation
•  Sasol Processes and Product overview
• SAP ERP
•  SAP BW
•  Customer Service Management
•  Contract Management
•  Commercial Acumen for Marketing and Sales
•  Financial Acumen.