Maintenance Technician at Gilbarco Veeder Root

Job description

DEPARTMENT: Technical Services

REPORTING TO: Technical Manager

LOCATION: Johannesburg

ADDITIONAL INFO: May be required to stay out at sites during projects or calls.

PURPOSE OF POSITION

The prime objective for the Maintenance Technician is to ensure that maintenance calls are completed within the agreed SLA time, scope of works as well as fully functional.

Key Responsibilities

• Attend to maintenance and Project calls as required
• Ensure all calls are completed on time and all calls are closed on time on the system
• Ensure relevant paperwork Job cards are submitted on time on a daily basis
• Ensure van stock is maintained and used stock is booked out of the van stock and replenished at all times
• Ensure that quality of work done is exceptional at all time, maintain housekeeping as well as ensure contractor work is verified
• Ensure Scope of works is adhered to during and after each project installation
• High level of professionalism is maintained
• Provide detailed information on the Job card
• Report on incident and near misses
• Ensure that safety compliance is adhered to at all times
• Ensure that safe driving is practiced at all times including but not limited to: Over speeding, usage of cellular phones while driving, seat belts etc.
• Ensure that proper PPE is worn at all times
• Provide feedback to the office where required that you communicate effectively when delayed etc.
• Provide support to other team members as and when required including maintenance calls across all divisions
• Share technical knowledge with fellow team members by providing on the job training to junior and assistant technicians

POSITION RELATIONSHIPS

Internal

• Technicians
• Schedulers
• Service Desk
• Other internal departments External
• Oil companies
• Sub-Contractors

MEASURES OF PERFORMANCE (INDICATORS)

Leading

• 98% Calls competition within SLA Times
• 100% Feedback/communication to Schedulers/Project Managers
• 98% Support to other team members

Lagging

• Calls are resolved first time of attendance at 95%
• 99% Scope of work adherence
• Ensure that quality of work done is exceptional at all time, housekeeping is maintained.
• High level of professionalism is maintained at 100%
• Arrive on site on time at all times at 100%
• 100% Accuracy of information on the Job card and all paperwork
• Calls updated on the system within 24hrs of being to site

Personal Qualifications & Experience

• Education/achievements
• Matric with at least N4-N6 in electrical, Mechanical or electronics engineering
• Diploma in Electrical/Mechanical/Electronics Engineering (preferred)
• Experience/Knowledge At least 3 to 5 years working experience as a Field technician (Must have Installed ATG/PUMPS/EFUEL/DATALOGGERS)

Specific Skills

• Proficient computer skills
• Accuracy, efficiency, and reliability are key skills to be successful in this position
• Ability to communicate quickly and effectively both written and verbal
• Valid Driver’s License

ROLE SPECIFIC COMPETENCIES & BEHAVIOURS

• Utilises Critical Thinking - Thinks through and analyses complex problems, challenges and drives to root cause.
• Moves Strategy to Action - Prioritizes effectively, acts with speed and agility.
• Listens & Responds to Customers’ Needs - Demonstrates deep understanding of customer expectations and end user needs.
• Dedicated to exceeding customer expectations.
• Seeks information from customer feedback to improve.
• Solves problems - Looks beyond the obvious symptoms to uncover their underlying root cause (5 Whys).