Social Media Community Manager at Fogg Agency

Job description

The role of a Social Community Manager is to manage different social media channels such as Facebook, Twitter and LinkedIn on behalf of a business or brand. This will involve overseeing all editorial content/comments/word of mouth across each channel and often contributing to this by writing on behalf of the business/brand for their own company blog or website.

In addition to engaging with the public across relevant social media channels to reply to comments/respond to questions and monitor conversations, whether these be good or sometimes negative, the Social Community Manager will also need to manage the monthly reports, dashboards and reputation management for the brand/business.

The Social Community Manager is responsible for monitoring and direct engagement of communities to ensure client needs are met and for implementation of the community strategy.

Responsibilities

• Develop content and community plans/strategies in conjunction with Client Service, Strategy and Creative teams
• Manage the implementation of client content and community strategies
• Maintain creativity and thought leadership in the content and community team
• Implement content and campaigns or community strategies for clients
• Ensure content developed is appropriate, relevant and effectively meets strategy and campaign requirements
• Effective relationship management by building relationships internally and externally
• Have a thorough knowledge and understanding of client’s business and requirements
• Identify areas/opportunities to improve and grow the content team through continuously learning and knowledge sharing
• Ensure the management of community engagement with a client’s brand is done in a positive and consistent manner that fosters community spirit and engaging dialogues on various social platforms including but not limited to Facebook, Twitter, Blogs and other similar social media platforms
• Moderate client platforms and engage accordingly with the community by responding and communicating as necessary and relevant to meet the client’s community social media or communications strategy
• Act as an advocate for the client's company in the brand’s community and an advocate of the community within the client’s social platforms, engaging in dialogues and answering questions where appropriate to engage and manage the brand reputation on behalf of the client
• Monitor trends in online community tools, technologies and applications, and handle any issues brought up by the content and social media, creative and strategy team
• Attend FOGG and client promotions and events as required by FOGG and clients. Actively engage in FOGG’s working environment and deliver high-quality work

Deliverables expected from the Social Community Manager

• Weekly management reports that cover the highlights of the channels for the brand/business to share with the FOGG team
• Recommendations for content based on the weekly performance and user engagement of that week
• Monthly ORM Report to cover Insights, Sentiment and Analysis of the brand/business channels
• Present a comprehensive monthly Social Media Report to Client (Keynote and PDF) which covers the specific metrics and measures (Dashboard as defined by the Client and FOGG) across the owned, earned and paid channels/platforms

Skills and experience required:

• Excellent written and verbal communication
• Good understanding of Communities and analysis of behaviour
• Ability to analyse data by providing insights
• Attention to detail
• A creative thinker
• Confident and self-motivated
• Brilliant organisational skills
• Must be able to perform under pressure
• Ability to work in a cross-functional team
• Own Transport
• May be required to do shift work
• Social media management, reporting and engagement preferable
• Agency experience preferable

Before you think of applying for this job, you need to demonstrate the following characteristics or traits. We interview for these, so don’t take them lightly:

You’re fun. We believe fun is an imperative part of what makes work at FOGG worthwhile. We work hard and we play hard.
You have courage. We are doing work at FOGG that will change the way companies do business forever. Blazing a new trail requires bravery and boldness.

You’re loyal.

You’re a teacher. You inspire learning and growth in the lives of people around you.

FOGG is a highly collaborative environment that thrives on more give than take.

You’re proactive. You don’t wait for life to happen to you, or things to fall in your lap. You go after the things you want. Looking for opportunities to add value outside of your defined scope of responsibility and influence is what makes great FOGGers, great FOGGers.