ICT Business Partner at Maitland

An opportunity has arisen to appoint an ICT Business Partner to join our offices in Cape Town office.

Summary of the position

The ICT Business Partner (ICTBP) is an experienced IT professional, who has broad experience in various ICT areas of expertise and the business environment.

The ICTBP serves as the business relationship link between business units and ICT at the executive, senior manager and operational level, in conjunction with the Business Architect and the Head of Information Systems. The ICTBP provides highly valued strategic consulting level support and guidance through key ICT initiatives.

The individual builds valuable relationships with internal and external clients and transfers requests and solutions to/from the business unit. The added value of the business partner is the detailed knowledge of the internal clients and their external clients’ needs, key employees and business processes.

The ICTBP provides support in delivering technology products/solutions that meet the needs of the business and focuses on strategic initiatives and planning activities for their business area. The ICTBP is proactive and anticipatory in their thinking. The business partner facilitates the high level planning and execution of business initiatives through the interaction between business and ICT. They serve a lead role in enabling the business to achieve their objectives through the effective use of technology.

The business partner is fully dedicated to the operational and strategic needs of their internal clients.

Outline of main duties and responsibilities

The Strategic Business Relationship Management Will Be Expected To

Establish a strategic partnership relationship between ICT and the business

• Act as the key liaison across all functional areas, including business units, the information technology department, and outside vendors;
• Develop a detailed understanding of the business units’ objectives, strategies, critical success factors and the relationship between these and Maitland’s strategic objectives and relay these to the ICT teams;
• Gain an understanding of Maitland’s clients’ pain points, requirements and expectations as these relate to technology and ICT service offerings;
• Proactively support the delivery of ICT processes at the business unit side;
• Ensuring the pipeline of work is accurately reflected to enable a portfolio view within Maitland of the workload scheduled.

Demand Shaping and Value Management

• Responsible for the development and implementation of solution roadmaps that are aligned to the business units’ and organisation’s needs;
• Collaborate with management to develop annual budgets for respective business areas, focussed on ICT;
• With the support of BPM and Business solutions, analyse business requirements and prepare recommendations and business plans;
• Support the business case process, through evaluating the associated costs and benefits of alternative solutions to facilitate business decision-making;
• Liaise with the ICT architecture and operations teams to ensure solution compatibility with company standards
• Collaborate with the Project Management Office to ensure a robust pipeline process, incorporating prioritisation of candidate projects across the company and resource management capabilities;
• Manage the work queue and prioriisation of business requests in ICT, including regular progress feedback and prioritisation discussions to ensure that ICT delivery aligns with the business needs;
• Championing the business requirements and pressures in the ICT environment.

Value Optimisation

• Oversee the launch of solutions and help to maximize the positive impact on the business unit and organisation;
• Ensure that value gained from delivered initiatives is captured, linked to to strategy and that variances can be analysed.

Skills And Experience Required

• Team Player;
• Self-motivated, mature, able to use own initiative and with the ability to influence and challenge senior colleagues;
• Excellent interpersonal skills, in particular with the ability to communicate effectively with colleagues at all levels;
• Strong personal work ethic including experience of being managed remotely;
• A practical hands-on approach and the ability to get things done;
• Strong analytical skills, including an understanding of business processes.

Reporting structure

The ICT Business Partner will report into the Senior Manager ICT Business Partners.

Remuneration level

Remuneration will be market related and commensurate with experience and seniority. In addition, the successful candidate will receive a competitive remuneration package.