Business Transformation & Customer Experience Manager at Insource.ICT / IT Edge

Job description

Lean Sigma Black Belt or similar? Your past career will have covered a variety of commercial business & operations roles where you would have blended Project Management, BPR, Continuous Business improvement and Operational Excellence as your main KPI’s! An exciting career at this Global Analytics Solution provider will be around the transformation and enhancement of the Customer Experience end to end! You will manage, change and enhance the voice of the customer within the EMEA region indefinitely!

• Create an unrivalled customer experience! Your role will be to drive a culture of customer focus and ensure you are able to deliver on the brand promise of this global technology solution provider.
• Essential that you have a Degree, some Project Management, Lean Sigma Qualification and over 10 years Continuous business improvement experience. As a leadership role, you will have proven track in stakeholder management as well as strong ability to communicate at all levels. Previous RPA experience is desirable.
• You have permission to think outside the box!
• Ability to travel internationally often is essential.