Field Services Consultant at Vodacom

Job description

Role purpose: Drive sales and the uptake of Vodacom Products and Services across segments and channels in order to achieve sales targets or key channels in the county. Manage and maintain the relationship with respective trade and channel partners, the internal organisation and suppliers.

Key accountabilities and decision ownership:

• Drive growth in sales, revenue, market share and leadership, TNPS, and NPS and achievement of targets and KPI’s across segments and channels
• Implement and ensure success of new products, services, and projects and identify key opportunities to drive product and project awareness and price transformation
• Adhere to weekly visits and monthly call cycles
• Support operators with day-to-day running of the business - manage the look-and-feel, merchandising, staff training and customer experience
• Identify strategic marketing events to maximize profitability for area of responsibility, facilitate promotions, presence branding and recommend ATL marketing opportunities
• Implement and manage recovery plans for underperforming stores
• Manage third party outsourcerelationships to deliver on the Vodacom KPIs as per SLAs and proactively manage the development and implementation of the sales strategy, projects and general management, e.g. MSI.
• Monitor competitor activity and ensure gap closure through the development of competitor activity plans

Expand pop-up store locations opportunities (move the function from Marketing Specialist to FSC) Core competencies, knowledge and experience:

• 3 to 5 years relevant experience in small business development, marketing or sales
• Work experience in the telecommunications industry
• Must have technical / professional qualifications:
• Matric / Grade 12 with 5 years relevant experience OR
• 3 year commercial diploma or degree(NQF 6 or higher) or SAQA accredited equivalent With 3-5 years relevant exp