Medical Software Application Specialist at MEDITECH South Africa

Job description

As a Clinical (Medical) Application Specialist, you will have the opportunity to assist clients and colleagues with issues relating to the medical modules on the MEDITECH System. As a member of our Client Services team your job would involve:

• Troubleshooting, researching, and solving customer software and system problems.
• Acting as the primary contact for clients
• Answering customer questions / actively working on incidents
• Processing requests for software enhancements and system modifications
• Corresponding with customers over the phone and through letters, fax and email
• Providing customer education, both internally at MEDITECH and at customer sites
• Working on a variety of group projects, communicating with development staff
• Mentoring co-workers
• Travelling 10-15% of the time

What You Should Have

• Experience in Nursing is essential for application for this position, whilst experience in health care information systems will be an added advantage.
• Bachelor's or Associate's degree preferred and/or applicable training, education, or customer service experience
• Exceptional English written and verbal communication skills
• Strong problem solving skills
• Strong technical knowledge
• Ability to work well independently and as part of a team
• Ability to multi-task in a fast-paced environment
• Strong interpersonal and presentation skills