Project Services Line Manager at Q² Solutions

Job description

PURPOSE

Manage a Project Services team on pre-launch and post-launch activities ensuring the smooth implementation and conduct of a protocol within the internal departments of the company’s laboratories. Perform duties and responsibilities of Project Manager when needed, for short-term or long-term assignments.

RESPONSIBILITIES

• Manage staff in accordance with organization’s policies and applicable regulations. Responsibilities include planning, assigning, and directing work; appraising performance and guiding professional development; rewarding and disciplining employees; addressing employee relations issues and resolving problems.
• Approve actions on human resources matters.
• Manage day to day activities of a combined or singular function Project Services team comprised of Project Managers, Set-up Managers, and Project and Set-up Coordinators.
• Provide mentoring support to Project Managers and Set-up Managers in the design and monitoring of client projects.
• Act as a point of escalation for team members to optimize client delivery.
• Serve as liaison between Project Services, internal departments, external vendors and the sponsor during the life cycle of the project.
• Initiate and manage appropriate customer healthcheck calls for staff you are responsible for
• Participate in the Customer Governance Process as assigned.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• Strong interpersonal skills interacting with high level organizations and demonstrated ability to meet deadlines.
• Strong people management skills with the ability to develop and lead a team.
• Computer proficiency including word processing, presentation, and spreadsheet applications
• Good understanding of medical and clinical research terminology
• Knowledge of Set-Up and Project Management processes and terminology
• Ability to establish and maintain effective working relationships with coworkers, managers and clients

MINIMUM REQUIRED EDUCATION AND EXPERIENCE

Bachelor's degree in science related field along with clinical or research industry experience, including project management experience; or equivalent combination of education, training and experience

PHYSICAL REQUIREMENTS

• Extensive use of keyboard requiring repetitive motion of fingers.
• Extensive use of telephone and face-to-face communication requiring accurate perception of speech.
• Regular sitting for extended periods of time.
• May require occasional travel.