Senior Manager Change Management at Barclays Africa Group Limited

Job description

Change Leader with a proven track record in driving large scale multi-country change programmes, ensuring "people change" takes place alongside technology (ERP) and organisational development improvements.

In depth change management experience dealing with and influencing senior management and executives is required.

Change Management experience within a Finance divison of a Bank is advantageous. Finance Qualification is preferred.

Overall Job Purpose

• Operating at a senior level and accountable for the mobilisation and effective, on-time and on-budget delivery of key Transformation initiatives. Coordinating with key delivery/enabler teams to identify internal and external stimuli to ensure “human change” takes place along “technical change.” Ensuring maximum engagement with business for greater adoption, embedment and utilisation of initiatives
• Responsible for ensuring initiatives being delivered meet business objectives, with a high focus on human change to lubricate resistance
• Responsible for the development of the business rationale, positioning of wider strategic context and financial case for progressing initiatives
• Shaping and scoping of new initiatives and securing the buy in of stakeholders
• Help drive senior management thinking, debate and influence, to drive and manage transformational change.
• Support project teams and managers in integrating change management activities and principals into the project plans
• Provide direct support to front line and other managers in the various countries through the transition process as new initiatives are launched. Making it easy for the transformation programme to fulfil its objectives
• Proactively work with other business areas to leverage existing activity and expertise across the business.
• Lead and develop a team (both direct and virtual), supporting and enabling delivery of their accountabilities
• Deliver to governance requirement
• DRIVE AND BUSINESS DIRECTION
• Accountable for delivery of a portfolio of initiatives with a high focus on change managemen
• Support the process to define the Go-To Stage of our transformation agenda, including the development and execution of the transformational roadmap
• Provide input into the design and roll-out of initiatives to ensure these are shaped in line with customer and colleague insights to assure high rate of adoption
• Create awareness, understanding, buy-in and support of identified transformation activities, and build a feedback mechanism at strategic touch points to facilitate open discussion on improvement opportunities
• Partner with Business Unit Heads to build, manage and translate business priorities into implementable actions to achieve the transformation goal of maximising customer satisfaction
• Act as an engagement interface between the Business and project/enablement teams, ensuring that any dependencies are identified and managed
• Ensure alignment between business units and enablement teams in the design and execution of initiatives
• Provide challenge to all initiatives in order to ensure that all initiatives undertaken are supported by insight data and in line with the wider Barclays Africa transformation agenda, and that the impact of such initiatives can be fully quantified
• Support the development of insight into key process and /or people issues which are likely to impact effective roll-out and embedment of initiatives. Provide the oversight to ensure these issues addressed
• Lead with passion and determination the resolution of entrenched business issues that may act as obstacles in the delivery of initiatives
• Working with enabler teams to evaluate, mobilise and deliver initiatives to a high rate of adoption by business
• Proactively identifying synergies across teams and within initiatives to ensure we leverage all opportunities for quick and efficient delivery of initiatives
• Develop innovative and creative solutions to long standing issues that may hinder embedment of initiatives in-country
• Continuously challenge the status quo and refuse to accept sub standard solutions
• Promote the Transformation agenda across Barclays Africa, raising awareness of the role of the transformation team and the support that they can provide
• PROVIDING POWERFUL LEADERSHIP
• Drive senior management thinking, debate and influence, to drive and manage transformational change
• Proactively build and maintain relationship with key stakeholders, looking for opportunities to leverage and build Africa / cross cluster solutions
• Deliver high quality briefings and analysis for senior stakeholders
• Facilitate, support and guide the delivery and achievement of business team results in a balance scorecard of customer / company / colleague / community.
• Provide leadership and coaching to ensure that all colleagues are aligned to the goals and culture of the Transformation Team.
• Rigorously discharge all Group HR policies (including Performance Development, Equality and
• Diversity, Disciplinary & Grievance) in respect of line managed staff.
• Act as an ambassador and role model in terms of both delivery and behaviour

TEAM BUILDING

• Championing the benefits of team working across functions
• Lead, manage and motivate direct reports across multiple sites providing coaching and mentorship
• Promote meritocracy, anchored on clear set of common criteria and metrics
• Work closely with Business Unit Heads and virtual teams across all countries, acting as a role
• Encourage participation and promote permission, ownership and accountability
• Build and maintain effective team leadership, through mentoring and succession planning

Education and Experience Required

Knowledge & Skills:

• Ability to influence stakeholders at a senior executive level including communication and presentation skills.
• Proven track record in driving large-scale multi-country process, technology (ERP) and organizational development improvements from a change management perspective.
• Project management & training experience. Understanding and application of enterprise architecture concepts and ideas.
• Finance degree, prior Finance experience in banking environment preferred.
• Six-sigma, agile certifications preferred.
• In-depth knowledge and application of change management and organisational development concepts, models and frameworks.
• Communication, Presentation and Influence
• People Management including building and developing high performers
• Planning