Field Service Technician (Pressure Control Valves) at Aveng

Job description

Job Summary Statement

Aveng Manufacturing Dynamic Fluid Control a Manufacturer of various types of valves and is a major supplier to both the South African and international markets. Aveng Manufacturing Dynamic Fluid Control is a business unit of the Aveng Group which actively pursues extensive global interests encompassing the building, construction, engineering, mining, manufacturing and steel processing industries. To maintain and service Control Systems according to DFC and client requirements and specifications. Manage and co-ordinate all technical requirements linked to site activities to ensure that service solutions are evident at all times.

KEY PERFORMANCE AREAS (DUTIES & RESPONSIBILITIES):

• Manage Call outs and Breakdowns with full accountability in this regard
• Provide Technical and Product Service support to customers
• Accurately analyse and determine cause of failures
• Prepare and present site visit reports and monthly feedback reports to client with regards to system integrity
• Identify opportunities, for the business, to provide enhanced service or sales offerings to the customer
• Ensure that all company and customer safety policies and procedures are adhered to at all times
• Weekly reporting to management on all time spent relating to utilisation on a customer site to ensure optimal profitability for the business

ACADEMIC QUALIFICATIONS:

• Grade 12
• National Diploma in Mechanical Engineering will be an added advantage

EXPERIENCE:

• Minimum 5 years Field Service Experience
• Previous work with Municipalities and Bulk Water Suppliers an advantage

KNOWLEDGE, SKILLS & ABILITIES:

• Knowledge of installed based services
• Clear understanding of basic hydraulic principles
• Knowledge of water distribution systems, bulk water systems and reservoir control
• Good verbal and written communications skills
• Technical service knowledge to customers
• Work in Sub-Saharan Markets
• MS Office proficient – Excel and Word, specifically
• Driver’s License – Code EB (Own Vehicle Essential)

BEHAVIOURAL COMPETENCIES:

• Analyse issues and solve problems
• Ability to prioritise multiple tasks in order to meet deadlines
• Quality orientation
• Show Initiative
• Self-Managed
• Ability to function in a team
• DNA Values Required
• Empowering Our People, Performance and Results Driven, Safety Minded, Customer Focused