Negotiations and Retention at Nedbank

Job description

Job Purpose

To give strategic guidance and be a catalyst to drive both cross-sell of products and services to Nedbank’s retail client base as well as retention of clients thereby growing the client base as well as supporting overall Nedbank profitability.

Responsibilities

• Significant input into the Personal loans negotiations and retentions strategy, with specific relevant to operationalising the strategy
• Management of the Personal loans settlement retentions team, currently consisting of 2 team leaders and 22 retentions agents
• Establish agent level negotiation mandates given the PL strategy
• Manage customer retentions communications across channels to drive desired customer behaviours

Qualifications

Business/ Financial Degree

Experience

Minimum 5 years experience in financial services or client service industry within a retentions and customer behaviour management role

2 - 3 years experience in staff management

Skills

• Ability to manage operational teams
• Understanding of business strategy and role within that
• Ability to work closely with stakeholders across the business
• Problem solving