IT Technician at Bytes Managed Solutions

Job description

Key Result Areas

• Action and close new calls within customer SLAs and MTTR/MTTC
• Plan and manage daily activities and follow up CL calls.
• Minimise recalls for traditional business and desktop support
• Ensure a first time fix rate.
• Maintain and manage sufficient boot stock.
• Complete and hand back any faulty parts (RAs) or customer RAs within 3 days.
• Verify and sign warehouse reports, reconciling all discrepancies.
• Book parts usage to the correct call and manage assigned calls.
• Complete all administration within specified time frames as per policies.
• Comply with all ISO 9000 procedures.

Education

• Matric or other equivalent qualification preferable
• A + and N + Qualification

Experience

• 1- 2 years experience in maintaining equipment in an IT environment
• 1- 2 years desktop/Retail/ATMs/POS/Electro-Mechanical Skills
• High School experience will be an advantage

Technical Skills

• Computer literate in relevant operating system
• Mechanical skills
• Electronic skills
• Soldering skills
• Faultfinding techniques

Behaviours/Attitudes

• Communication
• Perseverance
• Attention to detail
• Dedication to Customers
• Flexibility
• Self Development
• Integrity
• Problem Analysis
• Output orientated

Other Requirements

• Driver’s Licence essential
• Must have own Transport